How do I contact Benenden customer service?

We love a chat and we're happy to answer your questions about Benenden Health. For general enquiries call us on 0800 414 8001. Lines are open 9am - 5pm Mon - Fri excludes Bank Holidays.

How to request Benenden Health services?

If you want to make a claim for yourself, you can download our app to start your request for Medical Diagnosis or Treatment. You can also call our customer service team on 0800 414 8100. Lines are open 9am - 5pm Mon - Fri excludes Bank Holidays.

What is Benenden Health's contact number?

For general enquiries call us on 0800 414 8001. Lines are open 9am - 5pm Mon - Fri excludes Bank Holidays.

How do I contact Benenden Health?

For general enquiries call our customer service team on 0800 414 8001. Lines are open 9am - 5pm Mon - Fri excludes Bank Holidays.

How to get in touch with us

Here for you, them and everyone.

We're always happy to answer any of your questions about Benenden Health.

Contact us

If you're getting in touch to discuss the progress of your case, please be assured we process medical documents within five working days and will confirm your next steps by email or post.

Remember, if you want to make a claim for yourself, you can download our app to start your request for Medical Diagnosis or Surgical Treatment.

Please continue to call if you'd like to request our services. Unfortunately, we can’t authorise or make updates to an open case via email.

For general enquiries call us on 0800 414 8001

Membership

If you need more information about our healthcare product:

Why choose Benenden Health?
View our services
View the procedures we cover
Join online

0800 414 8001

Lines open 9am - 5pm Mon - Fri excludes Bank Holidays.

Enquiries about your membership

You can make changes to your membership through My Benenden.

Update your personal details.
Find out what your membership number is.
Add additional people to your membership.
Review who's on your membership.
View your rewards and discounts.
Change your marketing permissions.
Change your password.

To access My Benenden Register or Login today.

Remember, if you want to make a claim for yourself, you can download our app to start your request for Medical Diagnosis or Treatment.

0800 414 8100

Lines open 8am - 5pm Mon - Fri excludes Bank Holidays.

How to contact us

Please call us to request access to our services or to provide an update on the progress of your treatment. Unfortunately, we can't authorise or make any updates to your case via email.

You can call us to request access to our services.

Available from day one of membership:

Care Planning and Social Care Advice

Available after six months of membership:

Medical Diagnostics
Physiotherapy
Cancer Support

Available after 24 months of membership:

Surgical Treatment

If you joined us before 19 February 2024 you can request Surgical Treatment after six months of membership. If you joined us on or after 19 February 2024 you can request Surgical Treatment after 24 months of membership.

0800 414 8100

Lines open 8am - 5pm Mon - Fri excludes Bank Holidays.

Helpline

You can use our helplines as soon as you join us.

For 24/7 GP Helpline, please select option 1.

For 24/7 Mental Health Helpline, please select option 2.

0800 414 8247

Our helplines are open 24 hours, 7 days a week.

We want to make sure we’re providing the best experience for all our members whenever we can.

We encourage you to call us for healthcare advice, requesting access to our services or for updates on open cases. We can’t authorise these types of queries through email.

However, if you don’t feel comfortable using these options please email us at memberservices@benenden.co.uk.

We’ll get back to you as soon as we’re able, but it may take a little longer.

Please call us if you're considering cancelling your membership. We'd be happy to discuss your health and wellbeing needs and any impacts of cancelling.

Payment options

If you currently pay by annual or quarterly direct debit, you could spread the cost of membership by changing to monthly payments to help manage the costs.

You can cancel your membership at any time.

0800 414 8480

Lines open 8am - 5pm Mon - Fri excludes Bank Holidays.

Please call us when a Benenden Health member passes away. We’ll provide you with all the relevant information and guidance for anyone whose membership may be affected.

We’ll need their name, date of birth and address and the date they passed away. There’s no need to send us any documentation unless we ask you to.

0800 414 8004

Lines open 8am - 5pm Mon - Fri excludes Bank Holidays.

Benenden Hospital

As a Benenden Health member you'll receive a 10% discount on hip and knee surgery and over 250 other self-funded treatments at our hospital in Kent (discount applies to treatment and surgery over £1,000, excluding any cosmetic or weight loss procedures).

Contact Benenden Hospital about self-pay treatment

01580 242521

Lines are open: 8am-6pm Mon-Fri excluding Bank Holidays.

Send us a message

Complete our form to submit any enquiries you have about Self-Pay Treatment at Benenden Hospital in Kent.

Additional self-pay hospitals

Bespoke member discounts on hip and knee surgery are available at the following hospitals:

Fairfield Independent Hospital, Merseyside

View our hospital details and discounts

01744 739311

Kingsbridge Private Hospital, Belfast

View our hospital details and discounts

028 9066 7878

St Joseph’s Independent Hospital, Newport

View our hospital details and discounts

01633 820300

Sancta Maria Hospital, Swansea

View our hospital details and discounts

01792 479050

We can help provide grants for a variety of needs and we can help members and former members of Benenden Health.

0800 414 8450

Lines are open: 8am-4pm Mon-Fri excluding Bank Holidays.

Send us a message

Complete our form to submit any enquiries you have about the Charitable Trust.

Please visit our dedicated complaints section for full information on our complaints procedures.

Submit a request if you'd like to be removed from our mailing lists.

I'm a member of Benenden Health

I'm not a member of Benenden Health

For business

Our dedicated team are here to help. We’ll work with you to discuss your needs and priorities to develop a healthcare solution that works for you and your employees.

0800 414 8179

Lines are open 9am-5pm, Mon-Fri excludes Bank Holidays.

Send us a message

Complete our form to submit any enquiries about Business Healthcare.

Our dedicated intermediaries’ team are here to help. We’ll work with you to discuss your clients’ needs and priorities.

0800 414 8020

Lines are open 9am-5pm, Mon-Fri excludes Bank Holidays.

Send us a message

Complete our form to submit any enquiries about Business Healthcare.

Other products

Home Insurance

Benenden Home Insurance cover is issued and administered by Uinsure Limited.

Making a change to your policy or renewing

0800 414 8556

Lines are open: 9am-5pm Mon-Fri

Making a claim

0800 414 8556

Lines open 24/7

24hr Home Emergency Assistance

0800 999 4215

Legal Expenses

0344 770 1040

Lines are open: 9am-5pm Mon-Fri

Get in touch

Uinsure use a panel of underwriters to process your claims and queries. If you have a question about your policy, you can also get in touch using the Uinsure contact form.

Travel Insurance

If your policy was purchased or renewed on or after 24th November 2021

General enquiries and to make a claim.

01708 339029

Lines are open: 8am-10pm Mon-Fri and 9am-5.30pm weekends and Bank Holidays.

24/7 Emergency Medical Assistance

0203 467 4122

From outside of the UK

(+44) 203 467 4122

Send us a message

Complete our form to submit any enquiries you have about Travel Insurance.

If your policy was purchased or renewed before 24th November 2021

To make a claim

0800 414 8303

Lines are open: 9am-5pm Mon-Fri

Health Assessments

To enquire or purchase a health assessment:

0800 652 2209

Lines are open: 8am–6pm Mon–Fri.

Send us a message

Complete our form to submit any enquiries you have about Health Assessments.

Health Cash Plans

0800 414 8071

Lines are open: 9am-5pm Mon- Fri

Send us a message

Complete our form to submit any enquiries you have about Health Cash Plans.