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Our services during COVID -19 - Travel insurance

Policy update

The World Health Organisation classified the Coronavirus (COVID-19) outbreak as a worldwide Pandemic, and this has become a ‘known event’ for many insurers. In line with the policy terms and conditions, Benenden Travel Insurance categorised the Coronavirus (COVID-19) as a “Known Event” from 13th March 2020.

Coronavirus related claims will be considered for any element of travel booked before 13th March, subject to the policy conditions and Foreign and Commonwealth Office guidance. Any element of your trip booked on or after this date will not qualify for coronavirus related claims.

Cover for Coronavirus related claims

New policies purchased from 5 August 2020 now cover cancellation, curtailment and emergency medical expenses incurred as a result of being medically diagnosed with the Coronavirus or COVID-19. 

If you have an annual policy that renewed between 13 March and 4 August, and your policy includes the Coronavirus general exclusion (exclusion 36 in your policy wording booklet) we’ll now cover cancellation, curtailment and emergency medical expenses incurred as a result of being medically diagnosed with the Coronavirus or COVID-19.

Useful information

If you have any queries about your policy, our contact centre remains open or you can visit our coronavirus FAQ page.


Contact us

If you need to speak to us regarding your policy, to make claim or for medical assistance go to our useful contact page

How to stay healthy in mind and body during COVID-19

We’re here to care for our members. For help and advice during this challenging time take a look at some of our articles on how to reduce stress, infection control and the importance of getting a good night’s sleep.

Health & wellbeing hub