Our services during COVID -19 - Health Cash Plan

Contact us

Health cash plan customer services

Call us on 0800 414 8071

Lines are open 8.45am to 5.30pm, Monday to Friday

You can also email us Benenden@bhsf.co.uk

If you’re in financial difficulty due to COVID-19 and need to discuss your payment options please contact us on 0800 414 8071

Extended claims period 

As a result of the coronavirus (COVID-19) outbreak, we have extended the amount of time you have to claim from 13 to 26 weeks. Please be aware that any additional costs relating to PPE as part of your treatment for cash plan claims with not be reimbursed. PPE is classed as a consumable, which is noted as an exclusion in the Terms & Conditions

The quickest way to claim is using our online portal

Did you know that you can do more online than just submitting a claim?

You can also:

  • Manage your contact & payment details, check available benefits

  • Find a copy of your policy Terms & Conditions

  • Search for local practitioners (GP, Opticians & Dentistry)


How to stay healthy in mind and body during COVID-19

We’re here to care for our members. For help and advice during this challenging time take a look at some of our articles on how to reduce stress, infection control and the importance of getting a good night’s sleep.

Health & wellbeing hub