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Tel: {{healthcare_number}} Tel: 0800 414 8001

8am-5pm, Mon - Fri

Accessing services - Members
Tel: {{}} Tel: 0800 414 8100

8am to 5pm, Mon-Fri

Accessing services
(For existing members)
Tel: {{}} Tel: 0800 414 8100

8am-5pm, Mon-Fri

Member helplines
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24/7 GP Helpline
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Mental Health Helpline
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Financial Assistance

Financial Assistance

Financial Assistance

If you're suffering as a result of cancer or tuberculosis, you can request up to £1,500 financial assistance to fund out-of-pocket expenses.

Request Financial Assistance

This service is available after six months of membership 

What's included

Members who're suffering as a result of cancer or tuberculosis (TB) are able to contact us to request financial assistance to purchase a range of items which may help people living with these conditions.

We can help up to a maximum value of £1,500 over a 12 month period following our authorisation.

Our financial assistance is intended to help purchase specific items that will assist you with issues related to your condition. Please contact us to discuss your requirements. Costs we may fund include:

  • Travel to medical appointments related to your condition
  • Specialised medical clothing (e.g. mastectomy bra, colostomy clothing)
  • Head coverings (including wigs)
  • Manual Lymphatic Draining (MLD)
  • Dental and optical costs
  • Prosthesis
  • Medical referral fees
  • Home help and home nursing provided by an agency
What's excluded
  • Please note we cannot provide support when your condition is in remission or when you're receiving maintenance treatment (including endocrine therapy and biological therapy) or your care has moved to a monitoring phase
  • We will only pay for items purchased within 12 months of our initial authorisation up to the maximum limit of £1,500

Please ensure you've read and understand what is and isn't included 


You must have been a member for a minimum of six months before you call

To request Financial Assistance please call us between 8am and 5pm (Monday - Friday) 

Step 1

Call us on 0800 414 8100 for authorisation.

8am and 5pm (Monday - Friday) 

Step 2 

You may be asked to provide information to support their claim such as original receipts for items purchased, correspondence from your oncologist and we may ask you to complete claims form. 

Call us on 0800 414 8100

Speak to a GP today on 0800 414 8247

Medically reviewed by Cheryl Lythgoe on 4th August 2020. Next review date: 4th August 2021.