As well as the 24/7 Psychological Wellbeing Helpline, which you can access from day 1 of being a member, after 6 months membership you can access the full Psychological Wellbeing Support service.
Our Psychological Wellbeing Support service provides short-term support to help you manage and overcome a mental health issue, or to help support you while you await NHS support. If you're struggling with work or personal problems, we may be able to offer short term support which can offer a positive and personalised service to help you get back on track. Our mental health service can provide short term solution focused therapy to help you to make changes, review your difficulties and manage your mental health and wellbeing.
If you are recommended face-to-face therapy, we will provide this for you via our national network of over 700 therapists. We can provide a course of telephone counselling or face-to-face therapy, for a maximum of 6 sessions.
It is important to note that our Psychological Wellbeing Support service is designed to provide short-term support. As a result, there may be cases where we are unable to support you due to the complexity of your circumstances. In these instances we will provide as much telephone guidance as we deem appropriate for you. Please also note that we cannot offer support for mental health conditions which our therapist determines are long-term. Providing psychological wellbeing support to children under the age of 16 is a specialised area which our Psychological Wellbeing Support service cannot provide. In these cases our therapist can provide advice on finding support. If the therapist deems it appropriate Benenden will reimburse up to £300 of therapy costs.
To request Psychological Wellbeing Support you must:
When you speak to our therapist they will ask you for information from your GP to help them decide on the most appropriate form of care for you. If you have this information to hand at the time of your call, it will help to speed up access to further support.
Please note: some mobile networks limit access to UK-based free-phone numbers when calling from abroad. Please contact your mobile network provider if you experience issues, or use a landline for your call.