New member enquiries 0800 414 8001 *

Existing members 0800 414 8100 *

Healthcare during the holidays

Monday 1st December

During school breaks and public holidays, particularly the extended bank holidays at Christmas and Easter, it can be difficult to know where to turn for health advice. Here's a handy reminder. 

Normally, your GP surgery is your first point of contact for any health condition that's not life-threatening. However, we understand that it's not always possible to contact your GP, particularly at the weekend or on a bank holiday. Outside regular opening hours you can still phone your GP, and you will usually be redirected to your surgery’s out-of-hours service. This operates from 6.30pm to 8am on weekdays, and all day at the weekend and during bank holidays.

Members of benenden health, on joining, have access to the 24-hour GP advice line. You will be triaged to assess your needs and you will be called back by a qualified doctor. To make things easier, you can specify a 15-minute time slot when the doctor will call you back. This advice line is also available to overseas members.

When your GP surgery is closed, you can also call NHS 111, by dialling 111. This is the number to call when it's less urgent than a 999 emergency call. The service will assess how urgent your medical problem is and, if appropriate, you will be offered medical advice, as well as details of where to go locally for any care that may be required. 

This could be:

In a genuine medical emergency or other life-threatening situation, call 999.

Your membership – what's included

For details of the healthcare services available as soon as you join benenden health, and those available after a six-month qualifying period, read What we cover.

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Contact us - We would love to hear from you

New members

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Benenden Personal Healthcare
Holgate Park Drive
York
YO26 4GG
0800 414 8001 * (Lines open 8am-5pm, Mon-Fri excluding Bank Holidays)

Existing members

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Benenden Personal Healthcare
Holgate Park Drive
York
YO26 4GG
0800 414 8100 * (Lines open 8am - 8pm, Mon-Fri excluding Bank Holidays)

Please note that your call may be recorded for our mutual security and also for training and quality purposes.

Health cash plans

Benenden Health Cash Plan
BHSF Limited
2 Darnley Road,
Birmingham,
B16 8TE
0800 414 8071

Lines are open 8.45am to 5.30pm Monday to Friday.

Self-pay orthopaedic surgery

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Benenden Hospital Trust
Goddard's Green Road
Benenden
Cranbrook
Kent
TN17 4AX
01580 242521 (Lines open 8am-4.30pm Mon-Fri)

Health assessments

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Health assessments
Unit 1, Cameron Court
Cameron Street
Hillington Park
Glasgow
G52 4JH
0800 414 8486*

Travel insurance

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Travel insurance
2nd Floor Maitland House
Warrior Square
Southend-on-Sea
Essex
SS1 2JY
0800 414 8301*

Lines open for Sales
9am-8pm Monday to Friday 
9am-5pm Saturday
10am-5pm Sunday

Lines open for Customer Services
9am-8pm Monday to Friday
9am-5pm Saturday
10am-5pm Sunday

Benenden business healthcare

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Benenden Business Healthcare
Holgate Park Drive
York
YO26 4GG
0800 414 8179* (Lines open 9am-5pm Mon-Fri)

Home insurance

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Benenden Home Insurance
1st Floor Maitland House
Warrior Square
Southend on Sea
Essex
SS1 2JY
0800 414 8556* (Lines open Monday to Friday 9am – 7pm, Saturday 9am – 5pm, excludes Bank Holidays)

Home Emergency
0800 294 2851* (Lines open 24 hours a day)

Legal Expenses
0330 100 9618* (Lines open 24 hours a day)

Charitable trust

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Find out more

Charitable Trust
Holgate Park Drive
York
YO26 4GG
0800 414 8450* (Lines open 8am - 4pm Mon-Fri)