New & Improved Psychological Wellbeing Service
Benenden has launched an improved psychological wellbeing service following member feedback.
Research had revealed some members were deterred from using the service, as they had to select their own model of therapy and accredited therapist. They also disliked having to pay for treatment upfront and submitting invoices to reclaim the cost.
A commitment was made by Benenden to improve the support of members with mental health concerns and it was agreed in February 2015 the existing service would be remodelled to provide a more holistic psychological wellbeing offer.
With this in mind, Insight Healthcare has been selected to provide the revised service, removing the need for members to source and pay for their own treatment. Members will be given a recommendation and referral for support as a core element of the service, with no need for them to select the most appropriate therapy and find a qualified practitioner.
The service, launched in December 2015, consists of:
Psychological wellbeing helpline
• A 24-hour helpline led by trained and experienced therapists
• Triage and assessment service
• Signposting back to the relevant service and/or the member’s own GP
Psychological wellbeing treatment
Members will be assessed and provided with a range of interventions based on clinical need which can be delivered in the following ways:
• Secure web chat
• Computerised programmes