Independent survey shows patients come first at Benenden Hospital
17th January 2012
Nursing care has been rated good, very good or excellent by 99.5% of patients in an independent survey (1) at Benenden Hospital, released days after the Prime Minister pushed for better front line care in UK hospitals.
The figures showed that 100% of visitors surveyed felt they were treated with respect and dignity and well cared for. Hospital staff were also rated ‘friendly and helpful’ across the board.
Benenden Hospital, which is independent and not-for-profit, has a Modern Matron (2) in charge of over 120 nursing staff working on wards with a total of 48 beds. A rigorous pre-admissions screening process and specialised training for housekeeping teams are also in place to maintain Benenden Hospital’s very low infection rates (3).
‘We are proud of the exceptional standards of care at Benenden Hospital and have always made it our priority to treat all patients with empathy and individual attention’ commented Jane Abbott, Hospital Director. ‘These figures show we are maintaining the highest standards, but we are not complacent. Patients rate their experience continually throughout the year and a transformation project for 2012 is underway to ensure the very best experience at every stage of a patient’s care.’
(1) Patient Perception survey commissioned by Benenden Hospital Trust and undertaken by HWA Consulting during July 2011. 213 day patients and inpatients took part in the postal survey on a voluntary and anonymous basis.
(2) The Modern Matron acts as Head of Nursing. Her responsibilities include Governance, Infection Control Paediatrics, Surgical Services, Theatres, Outpatients, Diagnostics and Therapeutics. She works closely with the management team to ensure that the high standards of patient care at Benenden Hospital are maintained.
(3) There have been no cases of bacteraemia or Septicaemia related to MRSA or Clostridium difficile (as defined by the Department of Health) since 2002.