Benenden Healthcare scoops prestigious national award for second year running
26th June 2012
Benenden Healthcare Society has been voted as winner in the health category of the Moneywise Customer Service Awards 2012 - a year after their first win in 2011.
The York-based organisation, one of the UK’s leading health & wellbeing mutuals, took the prize at the prestigious awards held in London on 21 June, seeing off competitors in a shortlist featuring Aviva, AXA PPP, Bupa, Pruhealth and Simplyhealth.
Jean Scott, Member Services Director at Benenden Healthcare, said: “Our dedication to top quality customer service is at the heart of all we strive to do. To win this award for a second year running recognises the continued dedication of the whole Benenden Healthcare team to going the extra mile to provide our members with the best possible customer service. Every member of staff will be proud to have contributed to the organisation winning this award once again.
More than 14,000 people voted for the awards, which recognise the most trustworthy and reliable financial service companies in the UK. This number of respondents makes it the biggest customer service survey of its kind in the UK.
Jean Scott said: “The best thing about these awards is the fact that ordinary customers choose the winners in one of the UK’s biggest customer surveys. This means the award comes from the people that matter the most to us – our service users. We will repay them by continuing to demonstrate the very best standards in customer care.”
In 2011, 337,608 calls from Benenden Healthcare members were received at its Registered Office in York. Calls can cover a wide range of membership issues from change of details to requests for assistance. In total, the Society was able to offer services to 93,000 of its membership and 99% of members who used the Society’s services were satisfied.
The win came on the same day as a momentous decision by Benenden Healthcare’s Annual Conference to open its doors to all and remove the last of the Society’s membership eligibility restrictions. Thus positioning itself as a major NHS partner providing top-up services to all UK residents.
Membership of the Society was formerly restricted to current or former public sectors workers as well as members of credit unions, co-operatives and charities. Now, any UK resident aged 16 or over, will be able to join the Society and benefit from its mutual, not-for-profit ethos and top quality customer service.