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Double winner benenden health aiming for hat-trick in major customer service awards

3rd May 2013

Following wins in 2011 and 2012, the mutual health & wellbeing provider, Benenden Health is aiming for a hat-trick having once again been shortlisted in the Moneywise Customer Service Awards for 2013.

Benenden Health, which is based in York and provides a range of health services for a membership of over 900,000 across the UK, is shortlisted in the healthcare category alongside Aviva, AXA PPP, Bupa, Pruhealth and Simplyhealth.

Marc Bell, Chief Executive at Benenden Health, said: ‘At Benenden Health we pride ourselves on the high regard which our members have for the customer service we provide. To be aiming for a prestigious award which recognises our high quality customer service for a third year in a row is just wonderful and is testament to the focus we all place on providing an excellent service to our members.

More than 20,000 people have voted in the Moneywise awards this year which recognise the most trustworthy and reliable financial service companies in the UK. This number of participants was significantly higher than the 14,000 who participated in last year’s survey, making it the biggest survey of its kind in the UK.

Marc Bell continues: ‘Benenden Health rebranded in January this year as we sought to expand into the wider UK healthcare market and the fact that this survey ran throughout that period shows we have not lost any trust among our members as a result’.

‘I’m proud to lead the organisation at a time of significant change and progress for our membership and I’d like to thank all our staff who continue to contribute to the high and ever-improving standards of customer service that our members can expect from us and it’s pleasing to note the increasingly strong presence of other mutuals and co-operatives across all shortlists. This demonstrates that customers value the level of trust they can gain from non-profit, mutually-minded organisations with no shareholders to satisfy.’

View the full shortlist

The winners will be revealed on 13 June in London.

 

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