New member enquiries 0800 414 8001 *

Existing members 0800 414 8100 *

One in ten set to terminate supplier agreements due to lack of trust or respect

17th May 2009

Nearly 14 million Britons have either changed, or considered changing, their bank, healthcare or utility provider in the last year because they didn’t feel they were getting ‘anything back’ from the relationship.

With fewer pounds in everyone’s pocket and the mounting pressure on individual and family budgets, we are becoming ever more conscious about how we spend our money. According to new research released today by Benenden Healthcare Society, more people are embarking upon socially responsible spending and investing in relationships where a return is promised.

The research reveals the renaissance of traditional values such as ‘trust,’ ‘and ‘security’; traits more commonly critiqued in our personal relationships are creeping into the decision making process when choosing service providers.

97 per cent of those questioned felt that mutual co-operation is vital in all business dealings and the largest portion valued customer service (36 per cent) over and above making a return on their investment (16 per cent), or finding a better deal (23 per cent).

Two thirds of UK adults in employment say their outlook has changed since the start of the global economic downturn, with a third taking security into greater consideration when choosing a service provider or utilities supplier.

The results raise the question whether the demand for ‘mutually beneficial’ relationships across all aspects of modern life is merely a result of increased concern over money, or if the general public is signalling demand for a return to a ‘friendly society.’

Renowned social commentator, Mal Fletcher said “In these difficult times, as material security decreases, we're finding that people's sense of altruism is on the rise. People are looking for relationships on which they can depend, both on a personal and professional level.

"In the wake of a recession that was brought on largely by short-term thinking and credit-based spending, people want services that add real value to their lives over the long-term, rather than those that simply provide immediate convenience.

"In particular, we are looking for involvement in alliances through which we can become more than consumers; where we are able to become part of a process of positive change at the same time as finding the services we need. The research by the Benenden Healthcare Society bears this out."

Ken Hesketh, Chief Executive at Benenden Healthcare said ‘Now, more than ever, people are looking to place their money in the hands of organisations that uphold high values and place the interests of their members at heart.

‘It would appear that the British people are emerging from the gloom of economic hardship, with a renewed and enlightened sense of what really matters. We are beginning to assess our relationships with service providers more in terms of core values such as: trust, respect, reciprocity and mutuality.

‘There also appears to be a greater desire to become more involved to influence from the bottom up. Friendly societies and mutual providers that prioritise services based on the needs of their members, and who do not have to balance members or customers needs with the interests of shareholders, present attractive options for a growing number of consumers.’

Summary of research findings:

Benenden Healthcare is a mutual & not for profit Friendly Society, run for its members. As a mutual organisation, not a medical insurer, members club together so that they can get the first class medical help they need, when they need it most. The Society seeks to be an agenda-setter in the world of healthcare and actively promotes the benefit of mutual relationships.

If you'd like to find out further information about Benenden Healthcare Society and the research they conducted call 0845 270 3832*. 

 

 

twitter icon facebook icon youtube icon linkedin icon googleplus icon

Contact us - We would love to hear from you

New members

Send us a message

Benenden Personal Healthcare
Holgate Park Drive
York
YO26 4GG
0800 414 8001 * (Lines open 8am-5pm, Mon-Fri excluding Bank Holidays)

Existing members

Send us a message

Benenden Personal Healthcare
Holgate Park Drive
York
YO26 4GG
0800 414 8100 * (Lines open 8am - 8pm, Mon-Fri excluding Bank Holidays)

Please note that your call may be recorded for our mutual security and also for training and quality purposes.

Health cash plans

Benenden Health Cash Plan
BHSF Limited
2 Darnley Road,
Birmingham,
B16 8TE
0800 414 8071

Lines are open 8.45am to 5.30pm Monday to Friday.

Self-pay orthopaedic surgery

Send us a message

Benenden Hospital Trust
Goddard's Green Road
Benenden
Cranbrook
Kent
TN17 4AX
01580 242521 (Lines open 8am-4.30pm Mon-Fri)

Health assessments

Send us a message

Health assessments
Unit 1, Cameron Court
Cameron Street
Hillington Park
Glasgow
G52 4JH
0800 414 8486*

Travel insurance

Send us a message

Travel insurance
2nd Floor Maitland House
Warrior Square
Southend-on-Sea
Essex
SS1 2JY
0800 414 8301*

Lines open for Sales
9am-8pm Monday to Friday 
9am-5pm Saturday
10am-5pm Sunday

Lines open for Customer Services
9am-8pm Monday to Friday
9am-5pm Saturday
10am-5pm Sunday

Benenden business healthcare

Send us a message

Benenden Business Healthcare
Holgate Park Drive
York
YO26 4GG
0800 414 8179* (Lines open 9am-5pm Mon-Fri)

Home insurance

Send us a message

Benenden Home Insurance
1st Floor Maitland House
Warrior Square
Southend on Sea
Essex
SS1 2JY
0800 414 8556* (Lines open Monday to Friday 9am – 7pm, Saturday 9am – 5pm, excludes Bank Holidays)

Home Emergency
0800 294 2851* (Lines open 24 hours a day)

Legal Expenses
0330 100 9618* (Lines open 24 hours a day)

Charitable trust

Send us a message

Find out more

Charitable Trust
Holgate Park Drive
York
YO26 4GG
0800 414 8450* (Lines open 8am - 4pm Mon-Fri)