Services included within your healthcare membership
With your membership you can access care such as 24/7 GP and Mental Health helplines, plus speedy access to services such as Physiotherapy and Medical Diagnostics and Treatment.
Simple – everyone is accepted for the same price with no exclusions for pre-existing conditions.
Smart – we complement the great work of the NHS and exclude some of the major things they do well.
Affordable – only £12.80 per person, per month, with no quotes and no excesses to pay. The price doesn’t rise with age or service use but is reviewed annually.
We were founded in 1905 to bring people together to pay for medical care when they might need it, and we continue to exist for the sole benefit of our members and remain a not-for-profit organisation.
We offer an affordable alternative to health insurance for only £12.80 per person, per month.
We have a national network of over 500 facilities providing members with access to diagnostic consultations and tests.
We also have a national network of 36 specialist hospitals which includes five hospitals for paediatric services at which we can authorise your surgical and other treatment procedures.
Members living within our calculation of a two hour drive time of the Benenden Hospital will undergo their diagnostic and treatment services at Benenden Hospital which is a CQC 'Outstanding' rated hospital. Subject to the availability of the required specialty.
And our healthcare includes even more
You can call the 24/7 GP Helpline to book an appointment with a UK‑based GP for you and your family as soon as you join.
After six months you can request access to Physiotherapy, Diagnostics and Treatment when there's a wait above our current NHS wait time threshold.
"After 4 weeks of trying to navigate my local GP surgery e-consultation system and getting nowhere, I remembered I have Benenden Health through work and could access a GP 24/7. I phoned today and booked an appointment, had my telephone appointment and collected my prescription all within a 4 hour period. What an excellent service you provide. Thank you Benenden Health.”
Access 24/7 GP services and request support through our Mental Health helpline.
After six months of membership, you can request access to private Medical Diagnosis and Treatment in just a few simple steps.
Use the Wellbeing Hub to access a wide-ranging choice of articles, videos and recordings to support your mental wellbeing, fitness and nutritional needs.
Join our Online Community and connect with like-minded members, share experiences and hints and tips.
Sign up to our newsletter
Receive health and wellbeing tips direct to your inbox. Our newsletter covers a range of topics and provides advice and tips on improving your body, mind, and lifestyle. In our newsletter, we share helpful tips on healthy eating, ways to improve your mental health and information on common health conditions. We'll also share information about Benenden Health. Sign up today.
Private healthcare services included in your membership
For £12.80 per person, per month, you can benefit from a range of private healthcare treatments and services. Some services are available straight away and some are available after six months.
From day one of your membership
Relax knowing you can talk to a professional about a health concern 24/7.
Call the helpline or log in to the Benenden Health App 24 hours a day, 7 days a week to book an appointment.
Book an appointment for a telephone or video consultation with a UK-based GP for you or your immediate family.
When you need us for something more serious, we’re here to offer help with that too. We offer the following healthcare services only after six months of membership to help ensure there's enough money in the fund to support our members.
Request private medical diagnosis in our diagnostic network of hospitals when there's a wait above our current NHS wait timethreshold, for symptoms which you have been referred by a qualified NHS practitioner.
Once authorised, we can support your diagnostic costs up to £2,500. All costs up to this amount will be settled directly by Benenden Health.
Request a physiotherapist to assess your condition over the phone to determine if you’re likely to benefit from physiotherapy.
If recommended, physiotherapy may be provided either via guided self-managed exercise or virtual or face-to-face sessions with a physiotherapist in our network.
Request Mental Health Support for life stressors such as bereavement, issues with work or relationship difficulties, and support for mild to moderate distress.
This can include support for common mental health conditions such as anxiety or depression where a short course of structured support would be clinically beneficial.
Request our Cancer Support service which gives you access to an experienced registered nurse who'll provide emotional and practical support and advice.
Your nurse can help identify, arrange and pay* for services or therapies to aid you with issues related to your condition including short-term home care and complementary therapies.
* This is subject to a per case budget agreed with our Service Partner.
It's important to check with the healthcare provider where your appointment is booked, they will be able to provide guidance on any Covid measures still in place at the facility you're attending. Services continue to be available across the UK but we are aware that certain services/regions may be subject to delay. We’re unable to defer appointments due to personal commitments, and you must be available for any appointments offered.
Service exclusions
There are limits and exclusions which apply to your membership. Our healthcare services are provided on a discretionary basis and are subject to the resources we have available. Some cases can be dependent on a GP referral, NHS wait times and the type of treatment required. For further information on limits and exclusions please refer to the Guide to Benenden Healthcare.
Our treatment and diagnostic facilities network
We have a national network of over 500 facilities providing our members with access to diagnostic consultations and tests.
We also have a national network of 36 specialist hospitals which includes five hospitals for paediatric services at which we can authorise your surgical and other treatment procedures.
Our hospital network also includes our own Benenden Hospital located in Kent.
This is healthcare done different. So people of Britain you can be sure we’ve got you. Your worries, your sleepless nights and even your bunions. We’ve got the under the weather you. The don’t have time to see a doctor you.
And the healthy you too. With nutritious recipes, exercise tips and a world of wellbeing at your fingertips.
Only £12.80 per person, per month.
Doing things differently - making healthcare accessible to all
1. We don’t replicate some of the major services the NHS provide
We're not a health insurance provider. We complement the NHS by offering access to private healthcare.
To keep costs low, we don't replicate some of the major services provided by the NHS. For example, joint replacements, and brain, heart and cancer treatment.
We offer immediate access to 24/7 medical and support helplines. Plus after six months you get access to diagnosis and treatment at hospitals nationwide when there's a wait above our currentNHS wait timethreshold.
2. Your monthly fee is put into a fund for the benefit of everyone
To keep our healthcare costs low, our services are provided to you on a discretionary basis and are subject to the resources we have available. This means:
We'll ask for a referral from a qualified NHS practitioner for any request for treatment or diagnosis.
We'll ask you to stay on the NHS unless your wait time meets our threshold.
Access to over 200 procedures. These procedures are considered less complex and are typically considered as elective, which means it is planned in advance and is not considered an emergency.
3. Membership limits and exclusions
There are some limits and exclusions to membership. Examples of medical treatment not on our approved procedures list are joint replacements, and brain, heart and cancer treatment. Please review these to make sure we're the right fit for you and your family.
We also want to reassure you that our discretionary approach has served our members well for more than 115 years.
This approach means we can manage our funds and our services to help you and your family when you need our support.
Sign up to our newsletter
Receive health and wellbeing tips direct to your inbox. Our newsletter covers a range of topics and provides advice and tips on improving your body, mind, and lifestyle. In our newsletter, we share helpful tips on healthy eating, ways to improve your mental health and information on common health conditions. We'll also share information about Benenden Health. Sign up today.
The price of membership is £12.80 per person, per month and is reviewed annually.
Yes, everyone pays the same price of £12.80 per person, per month, regardless of age or pre-existing conditions.
Yes, everyone is accepted.
All UK residents can join Benenden Health regardless of their medical history.
No, there's no excess to pay.
But you'll be responsible for funding any costs incurred over £2,500 for a diagnosis.
Yes, when there's a wait above our current NHS wait timethreshold.
Medical Diagnostics
You can request private medical diagnosis at one of the hospitals in our diagnostic network for symptoms for which you have been referred by a qualified NHS practitioner.
Once authorised, we can support your diagnostic costs up to £2,500.
Medical Treatment
You can also request assistance for Medical Treatment at one of our hospitals in our treatment network.
Yes, there are limits and exclusions which apply to membership. Examples of medical treatment not on our approved procedures list are joint replacements, and brain, heart and cancer treatment.
Our healthcare services are provided on a discretionary basis and are subject to the resources we have available.
Some cases can be dependent on a referral by a qualified NHS practitioner, NHS wait times and the type of treatment required.
No, our services are offered on a discretionary basis. This is so we can manage our funds and the services we provide carefully to ensure that we can continue to offer every member one affordable price, regardless of age and pre-existing medical conditions.
Services continue to be available across the UK but there maybe localised restrictions in place, your healthcare provider will keep you informed.
This may result in delays when accessing appointments.
You can manage your membership through My Benenden - this is your online member portal where you can update your personal details, view and download your membership pack, find your membership number, view your rewards and discounts and more.
Plus, we're introducing more ways for members to get involved. OurHave your saypage explains more about how we’re transitioning to a new democratic structure, and what that means for you.
Did you know you can receive health and wellbeing tips, reminder of the benefits of your membership, rewards and discounts straight to your inbox? Simply sign up to receive emails updates so you can make the most of your membership.
You get a £20 Lifestyle voucher when you join through your employer
Terms and conditions
£20 Lifestyle voucher when you join as a new member and £20 for every family member added
Offer only applies when you join through your employer by completing the employee opt-in form and sending it to your employer
A valid email address must be supplied at point of join
Vouchers will be sent via email within 52 days of your Benenden Health join date. All joiners, including additional members added, must remain with the Society at the point the e-gift card is emailed
This offer cannot be used in conjunction with any other offer, unless specifically stated
Offer subject to availability. We reserve the right to withdraw or change this incentive at any time
Send the form to your HR department and they’ll process your request. Once your details have been passed to us by your employer, we’ll send you your membership pack using the email you've supplied on the employee opt-in form. Your membership pack has the information about your membership such as your membership number, start date and everything you need to know about how to access our services.
