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Tel: {{healthcare_number}} Tel: 0800 414 8001


8am to 5pm, Mon - Fri

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8am to 8pm, Mon - Fri

Existing members
24/7 GP Advice
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24/7 Psychological Wellbeing helpline
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Open 24 hours, 7 days a week

Contact Centre Advisor

We are a not for profit mutual society where our healthcare and insurance products provide support and reassurance to our members. Our heritage is very important to us at Benenden Health; however we are focused on looking forward and working to achieve our 10 year vision which will see us become the leading health and wellbeing community in the UK.

We have 7 permanent full time opportunities available in our Contact Centre where you will be the first point of contact for our members who wish to access our healthcare services.

We are looking for candidates who are able to demonstrate experience of building rapport and relationships with people in an empathetic, positive and confident way and have proven ability to work under pressure to meet customer’s needs within a service orientated and target driven environment.

The role is telephone based and you will be responsible for answering calls from members, using your initiative and judgment to provide guidance and advice, taking them through the process of using our health support services. A high level of empathy, excellent listening skills and professionalism is required as well as great communication skills.

As a valued colleague we offer you a competitive salary, generous defined contribution pension plan, excellent annual leave entitlement, free onsite gym and the opportunity to work for an award winning organisation.

For full information about this role please refer to the Role Profile. 

Once successful for the position you will be required to attend 6 weeks of training which will be full-time (Monday – Friday 9am -5pm). 

Further information

Salary

At or around £19,500 per annum, pro rata

Hours of Work 

37.5 hours per week, Monday to Friday

Hours of working will be 10am–6pm or 11am–7pm or 12pm–8pm

Closing Date 

9am, Friday 14th September 2018

To apply for this position please provide a covering letter detailing your suitability for the role along with your CV and the following documents to recruitment@benenden.co.uk

If you have not heard from us within 14 days of the closing date please assume your application was unsuccessful in this instance. Please visit our website for further vacancies which may be of interest to you.