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Contact Centre Advisors

Do you want a career within a business that is not driven by profit, but by providing excellent service? A career within a business that is sustained by a genuine community, with everyone coming together to support each other? A career with an amazing history and a bright future?

With a 114 year history, a mutual ethos and nearly 850,000 members, Benenden Health is a unique place to work. Whatever the department, no 2 days are ever the same and the opportunities are as diverse as the members we serve.

Working for a business with such a strong commitment to ‘doing the right thing’, you can expect a broad range of benefits, including;

  • Competitive salary
  • Free Benenden Health membership
  • Free onsite parking
  • Up to 35 days’ holiday including bank holiday and no current weekend working
  • Pension with up to 10% employer contributions
  • Excellent training and development
  • Cycle to work scheme
  • Free hot drinks
  • Free fruit
  • Employee engagement events
  • Supporting local charities
  • Onsite First Aiders and Mental Health First Aiders
  • Free onsite gym

Benenden Health has exciting opportunities within in its Member Services department, where you are on the frontline, assisting our members. Each and every call is unique and requires you to use your initiative, apply discretion and work within our mutual ethos.

Working on the telephone you will have the potential and passion to deliver in a dynamic and changing work environment. You’ll have an excellent telephone manner and strong communication skills, but most importantly; strive to deliver a great member experience.

Dealing with enquires ranging from hearing loss to hip replacements, the role requires someone with resilience and empathy. Someone who can confidently lead members through our services to the best and most appropriate outcome for them. An active and effective listener who can gather important information in difficult circumstances.

This role is essential to the successful journey for our members and the future of our outstanding business.

We are interested to hear from candidates with the following skills:

  • Telephony/Contact Centre experience
  • Excellent telephone manner and an ability to adapt different situations
  • Enthusiastic, passionate and positive
  • Self-motivated and resilient
  • Enjoy working to KPI’s

A full induction programme and on-going training will provide you with an intimate knowledge and understanding of Benenden Health’s core product. There is a requirement to attend 6 weeks’ full time training Monday to Friday, 9am-5pm, starting on Monday 13th January 2020 until Friday 21st February 2020. You must be available for the whole training period and have no annual leave during this time.

For further information on this role, please refer to the Role Profile.

Further information


At or around £19,500 per annum, pro rata

Hours of Work 

37.5 hours per week, Monday to Friday

Varying shift patterns available between 8am-8pm

Closing Date 

9am, Friday 22nd November 2019

To apply for this position please provide a covering letter detailing your suitability for the role along with your CV and the following documents to

 If you have not heard from us within 14 days of the closing date please assume your application was unsuccessful in this instance. Please visit our website for further vacancies which may be of interest to you.