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Telesales Executive

Do you want a career within a business that is not driven by profit, but by providing excellent service? A career within a business that is sustained by a genuine community, with everyone coming together to support each other? A career with an amazing history and a bright future?

With a 113-year history, a mutual ethos and nearly 850,000 members, Benenden Health is a unique place to work. Whatever the department, no 2 days are ever the same and the opportunities are as diverse as the members we serve.

Working for a business with such a strong commitment to ‘doing the right thing’, you can expect a broad range of benefits, including:

  • Competitive Salary
  • Free Benenden Health membership
  • Free onsite parking
  • Up to 35 days’ holiday including bank holiday and no current weekend working
  • Pension with up to 10% employer contributions
  • Excellent training and development
  • Cycle to work scheme
  • Employee engagement events
  • Supporting local charities
  • Opportunities to give back to our community through volunteering
  • Mental Health First Aiders
  • Free onsite gym

If you have previous sales, telesales or direct sales experience and are confident when talking to customers from a wide demographic, we are keen to meet you. Working predominately on the telephone, you will have a proven track record in consistently delivering targets in a dynamic and changing work environment. You’ll have an excellent telephone manner and strong communication skills, but most importantly; strive to deliver a great customer experience.

Key Result Areas:

  • Acquiring new members and retaining existing members through inbound and outbound call activity
  • Targeting potential members who have already started an application
  • Retain members who want to cancel their membership by explaining the benefits of our products and services
  • Contacting existing members who have cancelled or stopped payments to upsell the benefits of retaining membership
  • Working on admin and emails received from potential and existing members

Skills and Experience:

  • Effective questioning and listening skills
  • Enjoys working to KPI’s in and sales driven environment
  • Self-motivated, professional and resilient at all times
  • Excellent telephone manner and ability to think on your feet
  • Enthusiastic, dynamic and positive attitude
  • Strong negotiation influencing skills

A full induction programme and on-going training will provide you with an intimate knowledge and understanding of Benenden Health’s core product. There is a requirement to attend 2 weeks’ full-time training Monday to Friday, 9am-5pm, starting on Monday 9th December. You must be available for the whole training period.

For further information on this role, please refer to the Role Profile.

Further information


At or around £19,500 per annum, pro rata

Hours of Work 

1x 37.5 hours per week: Monday to Thursday, 11am – 7pm & Friday, 9am – 5pm

1x 37.5 hours per week: Monday to Thursday, 12pm – 8pm & Friday, 9am – 5pm

1x 16 hours per week: Monday, Tuesday, Thursday & Friday, 9am-1pm

Closing Date 

9am, Friday 1st November 2019

To apply for this position please provide a covering letter detailing your suitability for the role along with your CV and the following documents to

 If you have not heard from us within 14 days of the closing date please assume your application was unsuccessful in this instance. Please visit our website for further vacancies which may be of interest to you.