Accessibility

Benenden recognises the importance of providing a website that can be used in a variety of ways which do not depend on a single sense, ability, or technology. Building a website which is usable, desirable and accessible for all user groups, including the disabled, is our ongoing commitment.

Standards compliance

Our site conforms to W3C's Web Content Accessibility Guidelines 1.0, level A.

Below there's a list of critical requirements, which alone cover nearly 40% of highlighted by W3C accessibility problems. These have been given extra attention and highest priority during expert evaluation.

Accessibility Features

Navigation aids

In order to avoid any conflict with personal access keys you may have set up on your computer, we have chosen not to install bespoke access keys on this site. Efforts have been made to ensure the site is as easy to navigate as possible.

Semantic markup

Structured, semantic markup is used to represent document structure. H1 tags are used for main titles, h3 tags for subtitles, and so on.

Cascading style sheets are used for visual layout, and Javascript is used to enhance usability and for decorative purposes, however pages are still fully accessible if these technologies are ignored or unsupported.

Images

Descriptive and meaningful text equivalents are provided for all content images, graphical buttons, symbols and objects. Images are not used to represent text, all headings are styled with the help of CSS and can be resized to suit users needs.

Colours

Website design has been tested against colour contrast to ensure that all information is still clear.
Most of the text is written as grey on white and is perfectly contrasting. Grey on white combination passes colour visibility test successfully:

Font sizes

Relative units have been used in markup language and CSS, therefore website layout accommodates resizing text even in Internet Explorer for Windows.

Document downloads

There are a number of PDF documents available for download across the site. You can find out more about how to configure the free Adobe Reader software to obtain greater access to PDF files by visiting the Adobe site.
Download Adobe Reader for free

Accessible formats  

Letters to our members are available in the following accessible formats: large print, wide line spacing, text format emails and word format emails. You can request any of these formats by calling us on 0800 414 8100*.  Other formats can be made available on request.

Contact us - We would love to hear from you

New members

Send us a message

Benenden Personal Healthcare
Holgate Park Drive
York
YO26 4GG
0800 414 8001 * (Lines open 8am-5pm, Mon-Fri excluding Bank Holidays)

Existing members

Send us a message

Benenden Personal Healthcare
Holgate Park Drive
York
YO26 4GG
0800 414 8100 * (Lines open 8am - 8pm, Mon-Fri excluding Bank Holidays)

Please note that your call may be recorded for our mutual security and also for training and quality purposes.

Health cash plans

Benenden Health Cash Plan, Bupa
Anchorage 3
Anchorage Quays
Salford Quays
Manchester
M50 3XL
0800 970 6517*

Self-pay orthopaedic surgery

Send us a message

Benenden Hospital Trust
Goddard's Green Road
Benenden
Cranbrook
Kent
TN17 4AX
01580 242 521 (Lines open 9am-5pm Mon-Fri)

Health assessments

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Health assessments
Unit 1, Cameron Court
Cameron Street
Hillington Park
Glasgow
G52 4JH
0800 414 8486*

Travel insurance

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Travel insurance
2nd Floor Maitland House
Warrior Square
Southend-on-Sea
Essex
SS1 2JY
0800 414 8301*

Lines open for Sales
9am-8pm Monday to Friday 
9am-5pm Saturday
10am-5pm Sunday

Lines open for Customer Services
9am-8pm Monday to Friday
9am-5pm Saturday
10am-5pm Sunday

Benenden business healthcare

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Benenden Business Healthcare
Holgate Park Drive
York
YO26 4GG
0800 414 8179* (Lines open 9am-5pm Mon-Fri)

Home insurance

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Benenden Home Insurance
1st Floor Maitland House
Warrior Square
Southend on Sea
Essex
SS1 2JY
0800 414 8556* (Lines open Monday to Friday 9am – 7pm, Saturday 9am – 5pm, excludes Bank Holidays)

Home Emergency
0800 294 2851* (Lines open 24 hours a day)

Legal Expenses
0330 100 9618* (Lines open 24 hours a day)

Charitable trust

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Find out more

Charitable Trust
Holgate Park Drive
York
YO26 4GG
0800 414 8450* (Lines open 8am - 4pm Mon-Fri)