Tel: {{cashplan_number}} Tel: 0800 414 8071
open 8.45am to 5.30pm, Monday to Friday.
Health Cash Plan
Price Review: Our prices are changing from 1st July 2019
The costs of day-to-day healthcare can soon mount up
Trips to the dentist, optician and therapy appointments don’t come cheap. This is where the Benenden Health Cash Plan comes in.
Exclusively for members of the Benenden Health community✝ to purchase, the cash plan is an affordable way to manage routine healthcare costs like dental, optical and therapies for even when you’re healthy and well.
Choose from five levels of cover to best suit your needs, whether that’s for you as an individual or for you and your family.
Reasons to choose Benenden Health Cash Plan
5 levels of cover to suit your needs from £6.11 to £72.08 per month
You can claim back on optical, dental, therapies and more.
100% money back on dental, optical and therapies
On completion of a 13 week qualifying period you can claim 100% money back on combined therapies like physiotherapy, osteopathy, acupuncture and more, up to the maximum benefits of the level of cover you choose.
No upper age limit and no medicals when you join
We have cover for all ages and you can choose cover for an individual or for you and your family.
No minimum contract
Just a rolling monthly fee and you can cancel at any time.
All dependent children are covered for free on a family cover
Our family policy provides cover for you, your partner and all dependent children under 18 years old (one shared annual limit for all children on the policy).
We reinvest our surplus funds back into our community
Any surplus funds received from Benenden Health Cash Plan is reinvested back into the Benenden community to help look after our members’ health and wellbeing.
Optical up to £250
Dental up to £250
Therapies up to £350
Hospital stays up to £50 per night / £40 per day
Chiropody up to £250
Plus much more
Benefits are based on Level 5 cover per policy year. View more information about our 5 levels of cover. Exclusions do apply - read our policy terms and conditions for more information.
The Benenden Health Cash Plan is a simple and affordable way to spread the cost of your routine healthcare and cover yourself for many other unexpected expenses. Even though we know we have regular check-ups like dentists and opticians to pay for, they often slip through our plans and can easily mess up the monthly budget.
With a single monthly payment from as little as £6.11 on our level 1 personal cover, you can get up to 100% money back on your regular (Dental, Optical and Therapy) healthcare bills, and pay-outs for more unexpected health issues like hospital stays. And to make life even easier, all payments to you can go straight into your bank account.
Choose your cover in 3 simple steps
Make sure you're an existing member of the Benenden community - our health cash plans are exclusive to members of the Benenden community. If you’re not already a member, find out more about becoming a member here.
Choose the type of cover you need - You can choose from a single cover for yourself or a family cover. Our family cover will be for you, your partner and any dependent children aged under 18 named on the policy (one shared annual limit for all children on the policy).
Choose the right level of cover - from five cover levels to choose from.
(You, your partner and dependent children aged under 18)
(100% reimbursement)
Lump sum payable up to:
Limits and exclusions apply, please see pages 3 & 8 of the Policy Terms and Conditions
How to use the voucher for optical on our level 1 cover
- Simply request your ‘Eyecare Plan’ voucher code by calling 0800 414 8071.
- You will be emailed a link to an online portal where you will be able to request your voucher code and view the available retail outlets. The great news is, you don’t even need to spend money upfront as there is no financial outlay.
- Redeem your voucher code when you visit one of the approved locations. You don’t need to make a claim; this will automatically be deducted from your optical benefit as soon as you use your voucher.
You can get more value for your money when you choose our ‘Eyecare Plan’ voucher option worth £52.50. The voucher will cover the cost of both lenses and frames from an approved product range.
You can redeem the voucher from a network of over 2,200 retail outlets (including Boots opticians) across the UK.
Please note that alternatively, you can claim back up to £52.50 if you don’t want to use the ‘Eyecare Plan’ voucher.
How the Benenden Health Cash Plan works
Choose a suitable level of cover for you or you and your family
Attend your routine health appointments, such as visits to the dentist or optician and get a receipt as normal
Submit your claim form and any receipts by post
Claims are paid directly into your bank account, usually within 2 working days of receiving your claim
How the cash plan can work for you
Take a look at this example of how Benenden Health Cash Plan works. (Scenario is for illustrative purposes only)
Meet Jo, she is a Benenden Health member. She has a Benenden Health membership and Health Cash Plan. Jo is generally fit and healthy and even when she is, she pays £10.25 per month on her healthcare membership for the peace of mind that if she becomes unwell, she can call on her healthcare membership to help get diagnosis and treatment when she needs it.
Jo has health cash plan level 2 personal cover and pays £11.84 a month. Jo goes to the dentist in January for a routine check-up and a clean-up by the hygienist. Her dentist finds a small cavity that needs a filling. Jo pays £59.10* and claims the whole cost back on her Benenden Health Cash Plan cover. She goes back in July for another routine check-up, she’s been brushing and flossing regularly and luckily there’s no work required. Jo pays £21.60*, again claiming the whole cost back. A total for the year of £80.70.
In May, Jo gets a reminder from her optician that she’s due for another eye test. They find that her sight has changed and she needs new glasses. Jo chooses a 2 for 1 deal on designer frames and looks fabulous for £127.50**. She claims her full limit of £100 from her Health Cash Plan.
Jo is a keen hockey player and, during a match in July, she took the full force of a wild high stick. Jo was momentarily knocked out and woke to find she had a split lip and a broken tooth. She had to spend the night in hospital as a precaution because of her concussion and later that week had her broken tooth capped at a cost of £115.60**. Jo found she could claim back the cost of repairing her tooth because there is a separate limit for dental trauma. Also Jo claimed £20 for her night in hospital. That certainly helped to ease the pain.
After the accident, Jo experienced pain in her jaw and consulted an osteopath for treatment. After three sessions costing £165, Jo was back to her old self and delighted that she could recover £150 of the cost from her Benenden Health Cash Plan.
Jo’s Benenden Health Cash Plan cost: £142.08
Jo claimed a total of: £466.30
Total saving: £324.22
*Based on NHS Dental Band costs April 2018
**Indicative Costs
If you would like to call us
Health cash plan customer services
Lines are open 8.45am to 5.30pm, Monday to Friday
You can also email us Benenden@bhsf.co.uk
Making a complaint
At Benenden Health Cash Plan we do everything we can to make sure that you receive a high standard of service. If you think that we haven’t given you the service you expected, we’d like you to let us know so that we can try to put things right. If you’re not happy you can contact our customer services on 0800 414 8071 or you can write to us at the address below:
Benenden Health Cash Plan
BHSF Limited
2 Darnley Road
Birmingham
B16 8TE
How to claim
To make sure we process your claim as smoothly as possible, please follow the steps below.
1. Before you go for a treatment
Make sure you understand what you can claim back on your policy noting any qualifying periods that may apply to your claim. You can check this from your plan terms and conditions. Alternatively, you can contact our customer services team on 0800 414 8071 for details of your benefits and recognised practitioners. Please remember to have your policy number to hand when you contact us.
2. Receive treatment and settle the account in full
Pay your bill with the practitioner and don’t forget to obtain a fully paid, itemised and dated receipt (including date of treatment(s), the practitioner’s details, the items you purchased and the claimant’s name). Please note that receipts which do not include this information may be returned to you as a result.
3. Complete your claim form
In order to make a claim, you'll need to submit a completed claim form along with the original receipts which should include the name and address of your chosen practitioner. You can download a claim form here or below. You can also request for a claim form to be sent to you either by post or email by calling our customer services team on 0800 414 8071.
4. Submit your claim form along with your original receipts
Don’t forget to attach your original receipts (you may want to keep a copy for your records) and supporting documentation as we will require these to process your claim. Submit your completed claims forms to: Benenden Heath Cash Plan, PO Box 4959, Slough, SL1 0LG.
1. Before you go for a treatment
Make sure you understand what you can claim back on your policy noting any qualifying periods that may apply to your claim. You can check this from your plan terms and conditions. Alternatively, you can contact our customer services team on 0800 414 8071 for details of your benefits. Please remember to have your policy number to hand when you contact us..
2. Start completing your claim form
As you will need the hospital to sign your claim form as evidence of your hospital stay, it might be a good idea to start completing your form before you go. You can download a claim form here or below. You can also request for your claim forms to be sent to you via email or post by calling our customer services team on 0800 414 8071.
3. Receive treatment
Following your stay, make sure you ask the hospital to complete the relevant sections on your claim form and stamp the form to confirm the length of stay. If the hospital is unable to sign your claim form, you can submit your discharge notes to evidence dates of your hospital stay.
4. Submit your claim form
Submit your completed claims forms to and supporting documents to: Benenden Heath Cash Plan, PO Box 4959, Slough, SL1 0LG.
1. Complete your claim form
To make a claim, please submit a claim form to us by post. You can download a claim form here or below. You can also request for your claim forms to be sent to you via post or email by calling our customer services team on 0800 414 8071.
2. You'll need to send us a copy of the birth or adoption certificate
Along with the claim form, you'll need to provide a copy of the full birth/adoption certificate in support of your claim. Any original document(s) will be returned following the processing of your claim
3. Submit your claim form
Submit your completed claims forms to and supporting documents to: Benenden Heath Cash Plan, PO Box 4959, Slough, SL1 0LG.
Quick links:
Important Documents – Policy Terms & Conditions
Important Documents – Insurance Product Information Document
About Benenden Health Cash Plan
Who regulates us?
Benenden Health Cash Plan is distributed by Benenden Wellbeing Limited, an insurance intermediary, which is authorised and regulated by the Financial Conduct Authority (Financial Services Register number 593286). Registered in England and Wales (Company No 8271017). Benenden Wellbeing Limited is a wholly owned subsidiary of The Benenden Healthcare Society Limited. Registered Office of both: Holgate Park Drive, York, YO26 4GG. You can find us on the Financial Services Register at www.fca.org.uk/register or you can call them on 0800 111 6768. Benenden Health is a trading name of The Benenden Healthcare Society Limited.
About our service
Benenden Wellbeing Limited distributes the product on behalf of the insurer. You will not receive advice or a recommendation from us. This means that you need to make your own decision as to the suitability of the product for your circumstances.
About the product
Benenden Wellbeing Limited only offers a Health Cash Plan from a single insurer, BHSF Limited.
What you will have to pay us for our service
Benenden do not charge you any fees in relation to your Health Cash Plan.
What we receive
BHSF Limited pays Benenden Wellbeing Limited a percentage commission from the total premium to sell the product on their behalf.
Making a complaint
If you think that we haven’t given you the service you expected, we’d like you to let us know so that we can try to put things right. If you’re not happy you should contact our Customer Relations team, using the address shown in your documentation. If they can’t resolve your complaint they’ll let you have written confirmation of our final response so you can refer the matter to the Financial Ombudsman if you’d like to do so. This won’t affect your right to take legal action.
Financial Services Compensation Scheme
This service is covered by the Financial Services Compensation Scheme (FSCS) – further information can be found in the policy documentation.
From 1st July 2017, all Benenden Health Cash Plans are administered by BHSF Limited. As such, 'Legacy', '17-65' and '66 plus' plans have been renamed to Red, Amber and Green respectively (see below).
If you haven’t already, before you apply, please make sure you have read about Benenden Health Cash Plan. Once you have read the information, if you are happy to proceed, please apply using the button below.
Are you a Benenden Health member?
Our Health Cash Plans are exclusively for members of the Benenden Health community. If you're not a member, you can find out more here.
If you are a member, please click on the button below to continue. When you continue to apply, you will be transferred through to the Benenden Health Cash Plan application form which is issued and administered by BHSF Limited. By continuing, you are confirming that you are a Benenden Health member.
By proceeding with this application, you are giving us consent to contact you about this health cash plan application via post, email or phone.
You can speak to one of our health cash plan specialists to discuss the types of cover available for you and your family.
Call us on 0800 414 8071
To make sure your claim process is as smooth as possible, here’s the step by step guide on how to claim.
You can find policy documents and useful phone numbers here.
✝Only members of the Benenden community are eligible to apply for the Benenden Health Cash Plan. To be eligible, you need to have at least one of the following products; a current Benenden Health membership, have purchased a Benenden Home Insurance or Travel Insurance policy within the last 12 months or a current health cash plan legacy product.