Introduction

This document explains:
(1) who we are;
(2) the purposes for which we use information about you;
(3) who we share information with;
(4) how we protect your information; and
(5) how you can contact us to find out more and check and update your information.

We keep our privacy notice under regular review; because this information may be updated from time to time we recommend you check it regularly. This privacy notice was last updated on 23rd November 2015.

(1) Who we are:

When we refer to Benenden, we mean:

The Benenden Healthcare Society Ltd
Holgate Park Drive, 
York,
YO26 4GG

Its wholly owned subsidiary companies

Benenden Wellbeing LTD, also trading as Benenden
Holgate Park Drive, 
York,
YO26 4GG

Benenden Insurance Services trading as Benenden
Holgate Park Drive, 
York,
YO26 4GG

Benenden Charitable Trust
Holgate Park Drive, 
York,
YO26 4GG

Benenden Hospital Trust
Goddard's Green Road, 
Benenden
Crabbrook,
Kent,
TN17 4AX

Keegan and Pennykid (Insurance Brokers) Ltd
50 Queen Street
Edinburgh
EH2 3NS

By becoming a Benenden member, you are agreeing to share information you have provided to the Benenden group of companies and our partners in order for us to provide services to you.

(2) Information we hold

Benenden hold the following details about you:

To get the most from your membership, it’s really important that your details are up to date. You can update your information by registering and logging into the member’s area online

How we use your information

The main uses of your data are:

(3) Sharing your details

To run Benenden and to provide you with our services, we may share your information with others, both inside and outside the Benenden Group.

This might mean sharing your information:

Within Benenden group

Information about you and any products you hold with us may be used within Benenden for all purposes necessary for performing our contract with you and for:

With other organisations

We share information with carefully selected approved third party providers in order to give you the best experience when you use our services. For instance, we may pass on your details so that they can provide services for you such as:

Cashplan
The Benenden Health Cash Plan provides cover that gives you money back towards a range of health care expenses and is arranged and administered by Bupa Insurance Services Limited on behalf of Benenden Wellbeing Limited.

Benenden Personal Healthcare

We have a large network of hospitals and clinics around the country which have been carefully chosen to ensure our members are given the best care. All of them are dedicated to giving prompt diagnosis and the very best care so you can concentrate on getting better quickly.

Independent Living Aids

We’ve partnered up with healthcare.co.uk to provide access to a specialist range of independent living aids aimed to help, regain and preserve mobility and freedom.

When we share your information with our approved third party providers our contract with them will not allow them to use your information for anything else.

For the purposes of improving our products, services and marketing communications, we may share your information with specialist market research organisations who may contact you on our behalf and invite you to take part in market research, but who will not be allowed to use your information for anything else.

We may also need to give information to third parties where we are required or permitted to do so by law.

(4) Security of your personal information

Benenden takes your privacy very seriously and has a range of policies, processes and technical measures in place to safeguard your personal information. We endeavour to protect all information we hold about you by ensuring that we have appropriate security measures in place to prevent unauthorised access, information being lost, destroyed or damaged. For instance we conduct audits to monitor our compliance with Information Security and data protection requirements.

In the usual course of our business, we may use third party organisations called “data processors” to support the essential delivery of our services. This may be to support IT systems in which your information is stored, or for the purposes of allowing recurring payments, debt collection, transportation and storage of information and confidential destruction.

Where a third party “data processor” is used to do things on our behalf, we ensure that they operate under contractual restrictions with regard to confidentiality and security, in addition to their obligations under the Data Protection Act.

Personal information you provide to us is kept for as long as is reasonably necessary. We have implemented appropriate security to protect the personal information you disclose to us from loss, misuse, unauthorised access, disclosure, alteration and destruction

This means though that if you contact us:

We may need to carry out some checks to make sure that we are talking to the right person. This makes it more difficult for criminals to use financial systems, or to use false names and addresses, to steal the identities of innocent people. Checking identity is an important way of fighting money laundering and other criminal activities.

If we are unable to validate your name and address details in this way, we may ask you to provide further evidence so that we can access your sensitive information.

In addition to this, as part of our ongoing requirement to verify the identity of existing members, you may be asked to provide certain documents to confirm your name and/or address.

Please be aware that we reserve the right to discuss any financial transactions made with the originating account holder

Email 

Communications in connection with our site may be sent by email. For ease of use and compatibility, communications other than payments will not be sent in an encrypted form unless you require it and provide the certification to enable us to communicate with you in that way. Email unless encrypted is not a fully secure means of communication.

(5) Keeping your information up to date

From time to time you may need to update your contact details and if you pay for other people on your membership you can do this on their behalf. If you’re registered on our members website you can update your contact preferences here

Freedom of Information

Benenden and its subsidiaries do not fall under the Freedom of Information act as Benenden is not a public authority.

Subject Access Requests

In line with principle 6 of the data protection act 1998 you can ask for the information that we hold on you. For a Subject Access Request to be valid we must receive this in writing and we have 40 calendar days to respond to your request. We reserve the right to charge a fee for any requests made.

Marketing

To help us to identify products and services that we believe may be of interest to you we may occasionally write to you. The identification of these products or services may be based on products you hold with us or on activity carried out during your memberships. If you do not wish to receive information on products and services by letter, telephone or email, or any combination of these, you can write and tell us at any time . We may occasionally invite you to reconsider your preferences, for instance if you take out a new product with us.

We will never sell your information, share or give any information to external companies for their own marketing purposes.

If you wish to change any permissions you have given for us to contact you with details of products, services and special offers that we think will be of interest to you, including of other carefully selected organisations, you can unsubscribe by either using the unsubscribe link featured on emails, or by using any of the contact methods below:

Email: dpmemberservices@benenden.co.uk

Mail: Member Services, Benenden, Holgate Park Drive, York, YO26 4GG

Retaining your Information

If you provide us with your personal information we will keep the information for as long as is necessary to comply with data protection or legal obligation or for audit purposes. We may also retain your details for a limited period and use them to help us to identify products and services that we believe may be of interest to you, which may be based on products you hold with us or on activity carried out during your membership. If your membership terminates we may retain your information for up to 3 years so that we can conduct research and in case you decide to come back to us at a later date.

Finding out more

If you have questions about our services or our use of information about you, you should call us or write to us so that we do our best to help.

Contact us - We would love to hear from you

New members

Send us a message

Benenden Personal Healthcare
Holgate Park Drive
York
YO26 4GG
0800 414 8001 * (Lines open 8am-5pm, Mon-Fri excluding Bank Holidays)

Existing members

Send us a message

Benenden Personal Healthcare
Holgate Park Drive
York
YO26 4GG
0800 414 8100 * (Lines open 8am - 8pm, Mon-Fri excluding Bank Holidays)

Please note that your call may be recorded for our mutual security and also for training and quality purposes.

Health cash plans

Policies beginning with BEN1
Benenden Health Cash Plan (Bupa)
Anchorage 3, Anchorage Quays
Salford Quays
Manchester
M50 3XL
0800 970 6517*

Lines are open 8am to 6pm Monday to Friday, 8am - 1pm Saturday.

Policies beginning with BEN2
Benenden Health Cash Plan (BHSF)
2 Darnley Road,
Birmingham,
B16 8TE
0800 414 8071

Lines are open 8.45am to 5.30pm Monday to Friday.

Self-pay orthopaedic surgery

Send us a message

Benenden Hospital Trust
Goddard's Green Road
Benenden
Cranbrook
Kent
TN17 4AX
01580 242 521 (Lines open 9am-5pm Mon-Fri)

Health assessments

Send us a message

Health assessments
Unit 1, Cameron Court
Cameron Street
Hillington Park
Glasgow
G52 4JH
0800 414 8486*

Travel insurance

Send us a message

Travel insurance
2nd Floor Maitland House
Warrior Square
Southend-on-Sea
Essex
SS1 2JY
0800 414 8301*

Lines open for Sales
9am-8pm Monday to Friday 
9am-5pm Saturday
10am-5pm Sunday

Lines open for Customer Services
9am-8pm Monday to Friday
9am-5pm Saturday
10am-5pm Sunday

Benenden business healthcare

Send us a message

Benenden Business Healthcare
Holgate Park Drive
York
YO26 4GG
0800 414 8179* (Lines open 9am-5pm Mon-Fri)

Home insurance

Send us a message

Benenden Home Insurance
1st Floor Maitland House
Warrior Square
Southend on Sea
Essex
SS1 2JY
0800 414 8556* (Lines open Monday to Friday 9am – 7pm, Saturday 9am – 5pm, excludes Bank Holidays)

Home Emergency
0800 294 2851* (Lines open 24 hours a day)

Legal Expenses
0330 100 9618* (Lines open 24 hours a day)

Charitable trust

Send us a message

Find out more

Charitable Trust
Holgate Park Drive
York
YO26 4GG
0800 414 8450* (Lines open 8am - 4pm Mon-Fri)