Business healthcare

Services your employees can request from day one of membership

• 24/7 GP Helpline

  Employees can call our helpline or log in to the Benenden Health App 24 hours a day, 7 days a week to book an appointment.

  24/7 GP Helpline

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  24/7 GP Helpline

  Employees can call our helpline or log in to the Benenden Health App 24 hours a day, 7 days a week to book an appointment for a telephone or video consultation with a UK-based GP.

  What’s included

  • Telephone consultations are available 24 hours a day, 7 days a week.
  • Video consultations are available 7 days a week, 8am to 10pm, except Christmas Day.
  • Employees, and their immediate family, can access this service when travelling overseas.
  • If clinically appropriate, our GPs can prescribe some medications over the telephone. These costs are not covered by the employees’ membership - they are private prescriptions and separate charges apply for the cost of medication and delivery, which your employees will pay directly to the pharmacy. Prescriptions can either be collected from a pharmacy local to your employee or delivered directly to your employee the next working day.

  What's excluded 

  • The 24/7 GP Helpline can’t provide a referral to access any other Benenden Health service.
  • Where clinically appropriate, the GP may refer your employees back to their own GP.
  • The 24/7 GP Helpline isn’t designed to replace your employee's registered GP practice as we don’t have access to their medical records.
  • The 24/7 GP Helpline doesn’t provide ongoing treatment, repeat prescriptions or investigations.
  • We can't provide prescriptions outside of the UK and the cost of prescriptions are not covered by the membership.

• Private Medical Diagnostics

  Help your employees find answers faster with private Medical Diagnostics when the NHS wait time is over 3 weeks.

  Private Medical Diagnostics

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  Private Medical Diagnostics

  Nobody wants a nervous wait for answers, so help your employees find answers faster with private Medical Diagnostics. Your employees can request a private diagnosis when their NHS wait time is over three weeks. They will need to be referred by a qualified NHS Practitioner in order to access this service. Employees must contact us for authorisation before they proceed with any appointments.

  What's included 

  • Dependent on authorisation, our service includes consultations with an appropriate and experienced consultant and may include tests such as scans and x-rays.
  • We can support any authorised diagnostics for employees up to the value of £2,500 per condition.
  • We have an extensive nationwide network of facilities providing employees with access to diagnostics consultations and tests. This network includes our own Benenden Hospital located in Kent and access to diagnostic facilities across the UK.

  What's excluded 

  • Employees will be responsible for funding any diagnostics costs incurred over £2,500.
  • We won’t fund diagnosis undertaken prior to authorisation.
  • All appointments we authorise must take place within six months of our initial authorisation and we won’t be able to settle any expenses that are incurred more than six months after initial authorisation.
  • We won’t pay for services relating to the same medical condition on the same body area within two years of us first authorising support.
  • We won’t currently authorise diagnostic assistance for any appointments which aren’t for diagnostic purposes, cosmetic concerns, angiograms (cardiac catheterisation) specialist assistance for pain management, complementary therapy, second opinion consultations and any diagnosis where, in our view, it may be safer to remain on the NHS waiting list e.g. psychiatry and suspected cancer diagnosis or where the diagnosis may lead to a long-term medical requirement.

  This list is subject to change and employees should always contact us for authorisation prior to making any appointments. This service doesn't support for monitoring of any ongoing condition, including consultations or treatment.

  NHS wait times

  Wait times for diagnosis are subject to change. Currently, members can request our help if the NHS wait time is more than three weeks for diagnosis. 

  Our nationwide network of private hospitals

  We have a network of facilities providing members with access to diagnostics consultations and tests. This network includes our own Benenden Hospital located in Kent. The hospitals in our network can change from time to time so check for the most up to date information. Please note, not all hospitals undertake all diagnostic services. 

• Physiotherapy

  Employees struggling with an injury, pain or mobility can be assessed to see if our physio service can help.

  Physiotherapy

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  Physiotherapy

  Your employees can have their condition assessed to determine if they're likely to benefit from physiotherapy and if so, the best course of treatment. If recommended, physiotherapy may be provided either via virtual or face-to-face sessions with a physiotherapist in our network or guided self-managed exercises.​

  What's included 

  • For symptoms that can be managed with guided self-management, a physiotherapist will design a bespoke programme of exercises to address your employee’s individual needs.
  • Our physiotherapist will support your employees throughout their journey at specific intervals via case management telephone calls.
  • Your employees can view prescribed exercises through a personalised Online Digital Rehabilitation programme. This can record activity to help inform our physiotherapist on progress, using this to support their recovery.

  Face-to face and virtual physiotherapy treatment

  • Face-to-face or virtual physiotherapy treatment is provided through our national network of physiotherapy clinics.
  • Employees may receive sessions of physiotherapy per case – the number of sessions your employees receive will depend on clinical guidance from the physiotherapist and they may be advised to complete exercises at home.

  What's excluded 

  • We won’t pay for services relating to the same medical condition on the same body area within two years of us first authorising support.
  • We’re unable to provide support if the physiotherapist determines your employee’s condition cannot be treated via guided self-management or within in a six-session model.
  • If we’re unable to provide physiotherapy via our network, we may offer an alternative solution.

• 24/7 Mental Health Helpline

  Employees can call our helpline 24 hours a day, 7 days a week for immediate emotional support.

   

  24/7 Mental Health Helpline

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  24/7 Mental Health Helpline

  Employees can call our helpline 24 hours a day, 7 days a week for immediate emotional support and signposting for problems such as mild to moderate anxiety, depression, bereavement, relationships, legal and debt concerns.

  What’s included

  • We can provide support and signposting for mild to moderate anxiety, depression, bereavement, relationships, legal and debt concerns.

  • We provide immediate support and reassurance and can guide individuals to the most appropriate services and resources to help them.

  • Employees can access this service when travelling abroad.

• Private Surgical Treatment

  Our priority is getting your staff back to good health faster. We offer access to selected surgical treatments when the NHS wait is over 5 weeks.

  Private Surgical Treatment

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  Private Surgical Treatment

  Our priority is getting your staff back to good health faster, which is why we offer a broad range of non-urgent surgical treatments and operations. Your employees can request Surgical Treatment for our approved procedures when the wait time on the NHS is over five weeks.

  What's included

  • Dependent on authorisation, we can support the full cost of any treatment on our approved list of procedures that take place in one of our national treatment network hospitals, including our own Benenden Hospital in Kent.
  • We’re here for your employees, whatever they require. This can include covering fees for surgeons, anaesthetics, operating theatres, accommodation, nursing, medical admission and specialist consultants, as well as pre-operative tests and postoperative physiotherapy.

  What's excluded

  • We can’t provide treatment services where a procedure has taken place on the same body area within the previous two years.

  • We will only fund treatment that takes place within eight weeks of our authorisation.

  • We can only provide treatment from our approved procedures list. Types of procedures not on our approved procedures list include:
    - Brain related surgery.
    - Cancer related surgery.
    - Surgery related to heart conditions.
    - Cosmetic surgery.
    - Emergency surgery.
    - Reconstructive surgeries following trauma.
    - Acute care.
    - Anything related to fractures.
    - Spinal related surgery.
    - Pregnancy related surgery.
    - Joint replacements.
    - Anything related to pain management. 
    - Varicose Veins

  Our approved procedures 

  This list isn't exhaustive and is subject to change. As our services are provided on a discretionary basis and are subject to the resources we have available, we may change the approved procedures that we are able to provide from time to time. Please view our full list of procedures. 

  NHS Wait times 

  Wait times for treatment are subject to change. Currently, members can request our help if the NHS wait time is more than five weeks for treatment.

  Our nationwide network of private hospitals

  We have a national network of facilities at which we can authorise your employee’s surgical, and other treatment, procedures. Your employees may be required to attend a different facility for treatment to the facility they attended for their diagnosis. This network includes our own Benenden Hospital located in Kent. The hospitals in our network can change from time to time so check the network of facilities for the most up to date information.

• Neurodiversity and Disability Advice Service

  

  Help from an adviser who can offer clear signposting, compassionate support and guidance for employees or their family.

  Neurodiversity and Disability Advice Service

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  Neurodiversity and Disability Advice Service

  With the right support, neurodivergent or disabled people from all walks of life can thrive. But it's difficult to know where to find that right support.

  Our new service connects with an adviser who can help offer clear signposting, compassionate support and guidance – with or without a diagnosis.

  We could all find ourselves in a situation where our abilities have changed. Some disabilities, like visual or hearing difficulties, are relatively well understood. Others, including neurodivergent conditions like ADHD, are only recently getting the attention they need.

  With so many different conditions, it can be confusing trying to find advice that’s tailored to specific needs.

  That's why this service offers friendly, impartial advisers who will answer any questions for employees or for their family.

  How we can help

  We can offer support for a really wide range of different conditions. We’ve listed some of the most common types below, but this is just a brief overview:

  • Neurodivergence (including autism and ADHD).
  • Specific learning differences (SpLD), including dyslexia, dyscalculia, dyspraxia and dysgraphia.
  • Physical disabilities, such as muscular dystrophy, cerebral palsy, blindness or visual impairment, and deafness or hearing impairment.
  • Anxiety disorders or obsessive-compulsive disorders (OCD).
  • Speech, language and communication needs (SLCN).

  
  

  And for all of these, we can offer advice on wider questions, such as:

  • guidance on the condition in question
  • help with accessing services, education, and employment
  • clear explanations of legal rights, funding options, benefits, and entitlements
  • understanding rights (including employment rights) as a parent of a child needing care

  What's not included 

  Since this is an advice service, it doesn't offer more than advice – so we can't arrange or fund diagnoses or care.

• Mental Health Support

  Mental health is vital to encouraging a healthy attitude toward mental wellbeing in the workplace.

  Mental Health Support

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  Mental Health Support

  Fostering an open culture around mental health is vital to encouraging a healthy attitude toward mental wellbeing in the workplace. Our Mental Health Support is a key component of our healthcare that helps you to support the mental health of all your employees.

  What's included 

  Our experienced counsellors can provide short-term structured support for employees facing life stressors such as:

  • Bereavement.
  • Work or relationship difficulties.
  • Mild to moderate distress.

  This can also include support for common mental health conditions such as anxiety or depression, where a short course of structured support would be clinically beneficial. 

  Before treatment is offered, an assessment is carried out over the phone to determine the type of support that’s most appropriate for your employee, which could be:

  Structured wellbeing counselling

  • This could include up to six sessions of structured wellbeing counselling which may be delivered by phone, face-to-face or video calls with one of the counsellors in our network.

  Supported self-help

  • This is guided self help based on cognitive behavioural therapy (CBT). Designed by a Psychological Wellbeing Practitioner, employees receive a set of supportive learning modules to complete. They’ll work through a programme and have up to six support calls to help monitor their progress. This will include agreeing progressive actions and goals that will work to help your employees resolve their symptoms.

  Supported referral

  • For conditions deemed moderate to severe, we’ll help your employee by making a supported referral to the NHS.

  What's not included  

  • This service isn’t intended to provide ongoing care or support for more severe, long-term conditions. As a result, there may be cases where we’re unable to support due to the complexity of their circumstances. In these instances, we’ll provide telephone support calls with a counsellor until your employee receives an assessment from the NHS.
  • We can’t provide counselling support when your employee is receiving other types of support from another service (such as the NHS or a private therapist, community psychiatric nurse, psychiatrist, psychologist and recovery programmes).
  • If we’re unable to provide mental health counselling via our network, we may offer an alternative solution.
  • This service will not initiate, monitor or review any mental health medications.

• Cancer Advice Service

  This service gives employees access to a dedicated care team who'll provide emotional and practical support and advice.

  Cancer Advice Service

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  Cancer Advice Service

  Dealing with cancer can be overwhelming and difficult. So, if your employee has cancer, they can request our Cancer Support service. This service gives them access to a dedicated care team who'll provide them with emotional and practical support and advice. 

  Please note that this service can also be requested by members who have been diagnosed with tuberculosis.

  What's included

  We'll start with an introductory call with a nurse and then a dedicated care team will be on hand for 8 additional calls (up to 20 minutes each). They’ll discuss specific concerns or questions your employee may have. As part of the support they can email and message them too.

  We aim to provide the best possible care, so the type of support and information provided will be tailored to your employee’s specific needs and may include:

  • Understanding their diagnosis and its potential consequences.

  • Helping them to prepare questions ahead of consultations or supporting them afterwards to understand what’s been discussed.

  • Helping your employee to access services available from the NHS and other organisations.

  • Supporting them emotionally.

  • Practical advice on dealing with the implications of cancer.

  • Helping with the adjustment to life after cancer.

  • Preparing them to return to work and supporting them after their return.

  The care team will offer their assistance where they can and, in their clinical discretion, may:

  • Signposting you to the Benenden Charitable Trust which could help with things like equipment, complementary therapies, special clothes, head coverings (like wigs) or prosthetics.

  • Signpost them to one of the other membership services provided by Benenden Health such as the 24/7 Mental Health Helpline, Mental Health Support or Physiotherapy.

  • Give them information about local and national charities, organisations or support groups.

  What's excluded

  • Unfortunately, we won’t provide support relating to the same medical condition on the same body area within two years of us first authorising support.

  • Support is not available for basal cell carcinomas (BCCs).

  • Third-party services/therapies, specialist clothing, head coverings and prosthesis are arranged and paid* for at the clinical discretion of your nurse. We won’t pay for any services or items which you purchase direct.

  • This service is unavailable to members under 18 years old.

  Please note that this service is designed to supplement, not replace, primary consultant-led care provided in the NHS or privately. Your employee’s primary care remains the responsibility of the NHS or private consultant.

• Adult Care Advice Service

  We are here to help by providing access to care advisers who can provide information and advice about adult care issues.

  Adult Care Advice Service

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  Adult Care Advice Service

  We all want the best for our loved ones, but encountering the care system for the first time can be genuinely confusing trying to work out what to do. That's why our adult care service can put your employees in contact with an expert who can help navigate the system, to get the care they deserve.

  We know how important it is, especially if it's for a potentially vulnerable family member so, we're here for their families too.

  How we can help

  There's lots of different types of care we can offer advice on, including:

  • Care at home or live-in care
  • Residential or nursing care
  • Assisted living
  • Respite care
  • Hospital discharge

  
  

  And we can also have an in-depth chat about more specific topics, such as:

  • working out care needs, and which care provider will be most suitable
  • finding out about state funding, including benefits and entitlement
  • signposting to help with remaining independent at home, including home adaptations
  • understanding what happens on discharge from hospital, as well as how the NHS and Social Services work

  What's not included 

  Since this is an advice service, it doesn’t offer more than advice – so we can’t arrange or fund any of the care services themselves.