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Our Online Community

A members-only online space where you can talk about health and wellbeing, connect with others and help shape the future of Benenden Health.

What you’ll find on the Online Community

Our Online Community is a friendly space for Benenden Health members, and thousands of you are already active online sharing, reading and getting involved. You'll find everything from service guidance and health tips to feedback opportunities and everyday conversations. Not sure what to expect before you log on?

Here are some examples:

Got a question about what your membership includes, or how to make the most of it? Not sure how the 24/7 GP Helpline, Mental Health Support or Medical Diagnostics work?
Ask away and start a conversation. You'll get practical answers from the Benenden Health team and fellow members who've been there. There are no silly questions.

 

Looking for someone who's navigated a similar health concern? What to share your story or just listen?
You'll find a safe, friendly space to talk, gain insights into others' experience and feel heard. Join the discussion!

 

Want to share an idea of how we might enhance our services that you reckon we should consider?
This is also a space to share feedback, suggest improvements and talk about what matters to you as a member. Every member’s idea and voice are important. We aspire to work with you to develop ideas that could work. We read your ideas, take them seriously and will let you know what happens next, or ask for more details.

 

Keen to get a heads-up on changes and improvements?
Hear about any changes to our services and ask any questions about any developments or amends to membership in this space.

 

Fancy something lighter?
Then our Community Café sub-board is the place for you. Unwind and connect over everyday topics. Whether it’s hobbies, holidays or even what you’re cooking tonight, why not join us? We’ve had book clubs and word searches in the past, and are always coming up with activities you could join in with and enjoy.

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Why we have an Online Community

The Online Community benefits both members and Benenden Health in a number of ways. Examples of how, and direct quores from our wonderful members' with feedback on the platform can be read below.

Online community for you (as a member)
  • Get tips, advice or guidance in a way that suits you
    You can get clear, practical guidance in a few clicks – whenever and however suits you.

  • Hear from people who've been there
    You can access peer support, reassurance and hear others' experiences, all as part of the Online Community experience.

  • Have a real say
    Share your ideas and feedback that can help influence what we improve next.

  • Know what's changing
    You get to stay updated on service changes and what they mean for you.

  • Feel part of it
    Join a friendly space that connect you with other members.

Online community for us (as the society)
  • Better decisions, faster
    We can gain member insight which helps us test ideas, learn and improve.

  • More representative voices
    We're keen to hear from a wider mix of members which helps us make fairer, better‑informed decisions for the whole Society, representing our diverse membership.

  • Smarter use of resources
    Insights from our member community helps us to prioritise what matters most to you.

  • Stronger community
    Getting our members talking with each other helps to bring them, and us, together to create a positive, supportive community focused on improving their health and wellbeing positive culture across the Society.

Quotes from our Online Community members
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"Thank you so much for the information. You have been extremely informative and helpful. I really appreciate you taking the time to respond."

. - .

"Can't believe how lucky I am to have found this platform."

. - .

"Lovely to have somewhere to just say things, and read about others, hoping I can help others too."

. - .

"It will be a real help to anyone feeling a bit apprehensive."

. - .

 

Already good to go?

Who can get involved?

Great news, if you're a member aged 16 or over, you can use the Online Community today!

Whether you pop in to have a read through posts, ask a quick question or stay to connect with others, you're always welcome in the Online Community.

You'll need a My Benenden Account to access the Online Community. If you've already got a My Benenden Account, but you're accessing for the Online Community for the first time, you just need to follow these simple steps:

  • Visit www.benenden.co.uk/login

  • Click MyBenenden login and enter your MyBenenden email and password to log in to the website.

  • Once logged in, click the Online Community tab on the top right of the page (It's three lines in the top right corner if on a tablet or mobile).

  • You will be asked to create a username and you're good to go!

 

 

Why not have some fun with it and focus your account username on a hobby or nickname? Don't use your membership number though! We can't wait for you to join us. Whether your vibe is more 'YogaDreamer92', 'FootieFan' or 'PollyThePoet'.

 

Don't worry, you can set up a My Benenden account by following the steps below. All you need is your email address and your membership number to get set up.

  • Visit www.benenden.co.uk/login

  • Click My Benenden login and select Create Account located at the bottom of the page.

  • Follow the onscreen instructions.

  • Once in, click the Online Community tab on the top right of the page (It's three lines in the top right corner if on a tablet or mobile).

  • You will be asked to create a username and you're good to go.

 

Adding a profile picture is optional but recommended, so why not have a think ahead of time what you might use? You could go with a good old selfie, or even your pet, a landscape or whatever makes you smile! (Just keep it ‘family-friendly').

 

Already good to go?

 If you're stuck with any part of this process, please don't hesitate to email us at: engage@benenden.co.uk.