Contact us

If you need more information about our healthcare product:

Why choose Benenden Health?
View our services
View the procedures we cover
Join online

0800 414 8001

Lines open 9am - 5pm Mon - Fri excludes Bank Holidays.

Enquiries about your membership

You can make changes to your membership through My Benenden.

• Update your personal details.
• Find out what your membership number is.
• Add additional people to your membership.
• Review who's on your membership.
• View your rewards and discounts.
• Change your marketing permissions.
• Change your password.

 To access My Benenden Register or Login today. 
 
Remember, if you want to make a claim for yourself, you can download our app to start your request for Medical Diagnosis or Treatment.

0300 304 5700

Lines open 8am - 5pm Mon - Fri excludes Bank Holidays.

How to contact us 

Please call us to request access to our services or to provide an update on the progress of your treatment. Unfortunately, we can't authorise or make any updates to your case via email. 

You can call us to request access to our services.

Available from day one of membership:

Care Planning and Social Care Advice

Available after six months of membership:

Medical Diagnostics
Physiotherapy
Cancer Support

Available after 6 or 24 months of membership:

Surgical Treatment 

If you're a resident in England, Wales or Scotland when joining you can request Surgical Treatment after six months of membership. If you're a resident in Northern Ireland and joined us before 19 February 2024, you can request Surgical Treatment after six months of membership. If you joined us on or after then you can request Surgical Treatment after 24 months of membership.

0300 304 5700

Lines open 8am - 5pm Mon - Fri excludes Bank Holidays.

Helpline

You can use our helplines as soon as you join us.

For 24/7 GP Helpline, please select option 1.

For 24/7 Mental Health Helpline, please select option 2.

0800 414 8247

Our helplines are open 24 hours, 7 days a week.

We want to make sure we're providing the best experience for all our members whenever we can.

Support if you can't use the phone

We encourage you to call us for healthcare advice, requesting access to our services or for updates on open cases. We can’t authorise these types of queries through email.

However, if you don’t feel comfortable using these options please email us at memberservices@benenden.co.uk. We'll respond within 4 working days.

Support if you can't see very well

Receive correspondence from us in large text or braille format. Please call us to arrange this or write to us at The Benenden Healthcare Society Limited, Holgate Park Drive, York, YO26 4GG.

Support if you can't hear very well

Relay UK lets you type to an assistant who can then speak to one of our colleagues on your behalf. Use your text phone to call us on 0300 304 5700.

Please call us if you're considering cancelling your membership. We'd be happy to discuss your health and wellbeing needs and any impacts of cancelling. 

If you decide to cancel your membership, you can do so by calling us on 0800 414 8480 or by writing to the Benenden Health Membership Team, Benenden Health, Holgate Park Drive, York, YO26 4GG.

Alternatively, you can email us at retentionmail2@benenden.co.uk.

Payment options

If you currently pay by annual or quarterly Direct Debit, you could spread the cost of membership by changing to monthly payments to help manage the costs. 

You can cancel your membership at any time.

0800 414 8480

Lines open 9am - 5pm Mon - Fri excludes Bank Holidays.

Please call us when a Benenden Health member passes away. We’ll provide you with all the relevant information and guidance for anyone whose membership may be affected.

We’ll need their name, date of birth and address and the date they passed away. There’s no need to send us any documentation unless we ask you to.

0300 304 5700 choose option 1

Lines open 9am - 5pm Mon - Fri excludes Bank Holidays.

Benenden Hospital 

As a Benenden Health member you'll receive a 10% discount on hip and knee surgery and over 250 other self-funded treatments at our hospital in Kent (discount applies to treatment and surgery over £1,000, excluding any cosmetic or weight loss procedures).

Contact Benenden Hospital about self-pay treatment

01580 242521

Lines are open: 8am-6pm Mon-Fri excluding Bank Holidays.

Send us a message

Complete our form to submit any enquiries you have about Self-Pay Treatment at Benenden Hospital in Kent.

Additional self-pay hospitals

Bespoke member discounts on hip and knee surgery are available at the following hospitals:

Fairfield Independent Hospital, Merseyside

View our hospital details and discounts

01744 739311

Kingsbridge Private Hospital, Belfast

View our hospital details and discounts

028 9066 7878

St Joseph’s Independent Hospital, Newport

View our hospital details and discounts

01633820300

Sancta Maria Hospital, Swansea

View our hospital details and discounts

01792 479050

We can help provide grants for a variety of needs and we can help members and former members of Benenden Health.

0300 304 5704

Lines are open: 8am-4pm Mon-Fri excluding Bank Holidays.

Send us a message

Complete our form to submit any enquiries you have about the Charitable Trust.

Please visit our dedicated complaints section for full information on our complaints procedures.

Submit a request if you'd like to be removed from our mailing lists. 

I'm a member of Benenden Health 

I'm not a member of Benenden Health 

Our dedicated team are here to help. If you already have a business healthcare scheme email our Account Management team at sales.support@benenden.co.uk.

If you're new to Benenden Health and want to know more please complete this form and we'll be in touch or call us FREE on 0808 291 3660.

0808 291 3660

Lines are open 9am-5pm, Mon-Fri excludes Bank Holidays.

Our dedicated intermediaries’ team are here to help. We’ll work with you to discuss your clients’ needs and priorities.

0800 414 8020

Lines are open 9am-5pm, Mon-Fri excludes Bank Holidays.

Send us a message

Complete our form to submit any enquiries about Business Healthcare.

Home Insurance 

Benenden Home Insurance cover is issued and administered by Uinsure Limited.

Making a change to your policy or renewing

0300 304 5703

Lines are open: 9am-5pm Mon-Fri

Making a claim 

0300 304 5703

Lines open 24/7

24hr Home Emergency Assistance

0800 999 4215

Legal Expenses 

0344 770 1040

Lines are open: 9am-5pm Mon-Fri

Get in touch

Uinsure use a panel of underwriters to process your claims and queries. If you have a question about your policy, you can also get in touch using the Uinsure contact form.

Travel Insurance

If your policy was purchased or renewed on or after 24th November 2021

General enquiries and to make a claim.

01708 339029

Lines are open: 8am-10pm Mon-Fri and 9am-5.30pm weekends and Bank Holidays.

24/7 Emergency Medical Assistance 

0203 467 4122

From outside of the UK 

(+44) 203 467 4122

Send us a message

Complete our form to submit any enquiries you have about Travel Insurance. 

Health Assessments

To enquire or purchase a health assessment:

0800 652 2209

Lines are open 8am - 8pm Monday to Friday and 9am - 5pm Weekends and Bank Holidays (excluding Christmas Day, New Year's Day and Easter Sunday.)

Send us a message

Complete our form to submit any enquiries you have about Health Assessments.

Health Cash Plans

0300 304 5702

Lines are open: 9am-5pm Mon- Fri

Send us a message

Complete our form to submit any enquiries you have about Health Cash Plans.