Contact us
Important information about coronavirus
Read our coronavirus and service updates.
0800 414 8001
(Lines are open 8am-5pm Mon-Fri excludes Bank Holidays)
You can find out more about healthcare and join online.
0800 414 8100
(Lines are open 8am-5pm Mon-Fri, excludes Bank Holidays)
Call us to add family or friends to your membership, make changes to your membership details or discuss cancelling your membership.
You can also update your personal details and add friends and family via My Benenden.
0800 414 8100
(Lines are open 8am-5pm, Mon-Fri, excludes Bank Holidays)
Call us to request our medical diagnostic and medical treatment and surgery services, or access our physiotherapy, independent care advice or financial assistance services
0800 414 8247
(Lines open 24 hours, 7 days a week)
For GP 24/7, please select option 1.
For 24/7 Mental Health Helpline, please select option 2.
0800 414 8179
(Lines are open 9am-5pm, Mon-Fri)
To enquire about or purchase a health assessment:
0800 652 2209
(Lines are open 8am – 6pm, Mon – Fri)
0800 414 8071
(Lines are open 8.45am-5.30pm, Mon to Fri)
To get a quote or buy
0800 414 8301
(Lines are open 8am–10pm, Mon-Fri, 9am–5.30pm, weekends and bank holidays)
Customer services
0800 414 8302
(Lines are open 8am–8pm Mon-Fri and 9am–5.30pm, weekends and bank holidays)
To make a claim
0800 414 8303
(Lines are open 9am–5pm Mon-Fri)
24/7 Emergency Medical Assistance
0800 414 8306
From outside the UK
(+44) 1904 427 155
For policies purchased or renewed on or after 1st November 2020
Making a change to your policy or renewing
0800 414 8556
Monday to Friday - 8.30am to 6pm
Making a claim
0800 414 8556
Lines open 24/7
24hr Home Emergency Assistance*
0333 000 7970
Lines open 24/7
24hr Legal Expenses
0333 00 7875
Lines open 24/7
*Quoting 504952 if you have this level of cover only
For policies purchased or renewed prior to 1st November 2020
Making a change to your policy or renewing
0800 414 8556
Monday to Friday - 9am to 5pm
Making a claim
0800 414 8556
Monday to Friday - 8am to 7pm
Saturday - 9am to 1pm
24hr Home Emergency Assistance
0800 294 2851
Lines open 24/7
24hr Legal Expenses
0330 100 9618
Lines open 24/7
01580 242521
(Lines are open 8am-4.30pm, Mon-Fri)
0800 414 8450
(Lines are open 8am-4pm, Mon-Fri)
For full information on our complaints procedures and how to contact us you can visit our complaints section.
Can't find what you're looking for?
All queries about your membership and healthcare, including requests to access services, should be made using the phone numbers in the sections above. Full details on how to request our medical diagnostics, medical treatment and surgery services can be found in our step by step guide. Further information on all our services and our other products can be found in our FAQ section by clicking on the ‘Help’ option in the header menu.
Send us a message
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