Contact us

Joining Benenden Health 

If you need more information about our healthcare product:

Why choose Benenden Health?
View our services
View the procedures we cover
Join online

0800 414 8001

Lines open 9am - 5pm Mon - Fri excludes Bank Holidays.

Enquiries about your membership

You can make changes to your membership through My Benenden.

• Update your personal details.
• Find out what your membership number is.
• Add additional people to your membership.
• Review who's on your membership.
• View your rewards and discounts.
• Change your marketing permissions.
• Change your password.

 To access My Benenden Register or Login today. 

0800 414 8100

Lines open 8am - 5pm Mon - Fri excludes Bank Holidays.

How to contact us 

Please call us to request access to our services or to provide an update on the progress of your treatment. Unfortunately, we can't authorise or make any updates to your case via email. 

You can call us to request access to our services after six months of membership.

Medical Diagnostic
Medical Treatment
Physiotherapy
Care Planning and Social Care Advice
Financial Assistance

0800 414 8100

Lines open 8am - 5pm Mon - Fri excludes Bank Holidays.

Helplines

You can use our helplines as soon as you join us.

For 24/7 GP, please select option 1.

For 24/7 Mental health helpline, please select option 2.

0800 414 8247

Lines open 24 hours, 7 days a week.

We want to make sure we’re providing the best experience for all our members whenever we can.

We encourage you to call us for healthcare advice, requesting access to our services or for updates on open cases. We can’t authorise these types of queries through email.

However, if you don’t feel comfortable using these options please email us at memberservices@benenden.co.uk.

We’ll get back to you as soon as we’re able, but it may take a little longer.

Benenden Hospital Trust

As a Benenden Health member you'll receive a 10% discount on hip and knee surgery and over 250 other self-funded treatments at our hospital in Kent (discount applies to treatment and surgery over £1,000, excluding any cosmetic or weight loss procedures).

View our hospital details and discounts

01580 242521

Lines are open: 8am-4.30pm Mon-Fri excluding Bank Holidays.

Send us a message

Complete our form to submit any enquiries you have about Self-Pay Treatment at Benenden Hospital in Kent.

Additional self-pay hospitals

Bespoke member discounts on hip and knee surgery are available at the following hospitals:

Fairfield Independent Hospital, Merseyside

View our hospital details and discounts

01744 739311

Kingsbridge Private Hospital, Belfast

View our hospital details and discounts

028 9066 7878

Fitzwilliam Hospital, Peterborough

View our hospital details and discounts

01733 261717

St Joseph’s Independent Hospital, Newport

View our hospital details and discounts

01633 820300

We can help provide grants for a variety of needs and we can help members and former members of Benenden Health.

0800 414 8450

Lines are open: 8am-4pm Mon-Fri excluding Bank Holidays.

Send us a message

Complete our form to submit any enquiries you have about the Charitable Trust.

Please visit our dedicated complaints section for full information on our complaints procedures.

Send us a message

Complete our form to submit your complaint.

Submit a request if you'd like to be removed from our mailing lists. 

I'm a member of Benenden Health 

I'm not a member of Benenden Health 

Our dedicated sales and support team are here to help. We’ll work with you to discuss your needs and priorities to develop a healthcare solution that works for you and your employees.

0800 414 8179

Lines are open 9am-5pm, Mon-Fri excludes Bank Holidays.

Send us a message

Complete our form to submit any enquiries about Business Healthcare.

Home Insurance 

Making a change to your policy or renewing

0800 414 8556

Lines are open: 8.30am-6pm Mon-Fri

Making a claim 

0800 414 8556

Lines open 24/7

24hr Home Emergency Assistance (Quoting 504952 if you have this level of cover)

0333 000 7970

24hr Legal Expenses 

0333 000 7875

Send us a message

Complete our form to submit any enquiries you have about Home Insurance.

Travel Insurance

If your policy was purchased or renewed on or after 24th November 2021

General enquiries and making a change to your policy.

01708 339029

Lines are open: 8am-10pm Mon-Fri and 9am-5.30pm weekends and Bank Holidays.

To make a claim

01702 427268

Lines are open: 9am-5pm Mon-Fri.

24/7 Emergency Medical Assistance 

0203 467 4122

From outside of the UK 

(+44) 203 467 4122

Send us a message

Complete our form to submit any enquiries you have about Travel Insurance. 

If your policy was purchased or renewed before 24th November 2021

General enquiries and making a change to your policy.

0800 414 8302

Lines are open: 8am-10pm Mon-Fri and 9am-5.30pm at weekends and Bank Holidays 

To make a claim

0800 414 8303

Lines are open: 9am-5pm Mon-Fri

24/7 Emergency Medical Assistance 

0800 414 8302

From outside of the UK 

(+44) 1904 427155

Health Assessments

To enquire or purchase a health assessment:

0800 652 2209

Lines are open: 8am–6pm Mon–Fri.

Send us a message

Complete our form to submit any enquiries you have about Health Assessments.

Health Cash Plans

0800 414 8071

Lines are open: 8.45am-5.30pm Mon- Fri.

Send us a message

Complete our form to submit any enquiries you have about Health Cash Plan.