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Physiotherapy assessment & treatment services

You have the ability to request a physiotherapist to assess your condition over the phone to determine if you're likely to benefit from physiotherapy. 

If recommended, physiotherapy may be provided either via self-managed exercise or up to six face-to-face sessions with a physiotherapist through our network.


Request access to a physiotherapist

This service is available after six months of membership 

What's included

The type of physiotherapy treatment you may receive will depend on your needs and will involve support either through guided self-management or face-to-face treatment.

Guided self-management physiotherapy

For symptoms that can be managed via this pathway, a physiotherapist will design a bespoke programme of exercises to address your needs. A physiotherapist will support you throughout your journey at specific intervals through case management calls. The exercises can be accessed through a personalised Online Digital Rehabilitation programme, accessible via tablet, computer or app, or via paper based postal delivery. The Online Digital Rehabilitation programme will record your activity to help inform the physiotherapist on your progress and they will use this to support your recovery.

Physiotherapists are a full active member of the Chartered Society of Physiotherapy (MCSP) or full active member of the British Association of Sport Rehabilitators and Trainers (BASRaT). Physiotherapists will be registered with the Health and Care Professions Council (HCPC)

Face-to-face physiotherapy treatment

If face-to-face physiotherapy is recommended, we'll provide this through our national network of physiotherapy clinics. Based upon guidance from our physiotherapy team, we may authorise up to six sessions of physiotherapy per case. The number of sessions you receive will be based on clinical guidance from your physiotherapist and you may be advised to complete exercises at home.

What's excluded
  • We cannot provide physiotherapy for symptoms that we have authorised physiotherapy for in the previous two years
  • We’re unable to provide support if your physiotherapist determines your condition cannot be treated supported within in a six session model
  • If we’re unable provide physiotherapy via our network, we may offer an alternative solution

Please ensure you've read and understand what is and isn't included 

You must have been a member for a minimum of six months before you call

To request a call with a physiotherapist please call us between 8am and 5pm (Monday - Friday) 

Call us on 0800 414 8100

Please follow the steps below:

Step 1 

Call us on 0800 414 8100 to request a call with a physiotherapist
8am and 5pm (Monday - Friday) 

Step 2

The physiotherapist will assess your condition to determine if you are likely to benefit from physiotherapy. 

Step 3 

At this stage you may be provided with guided self-management or of face-to-face physiotherapy 

Speak to a GP today on 0800 414 8247

Medically reviewed by Cheryl Lythgoe on 4th August 2020. Next review date: 4th August 2021.