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Become a member
Tel: {{healthcare_number}} Tel: 0800 414 8001

8am-5pm, Mon - Fri

Accessing services - Members
Tel: {{}} Tel: 0800 414 8100

8am to 5pm, Mon-Fri

Accessing services
(For existing members)
Tel: {{}} Tel: 0800 414 8100

8am-5pm, Mon-Fri

Member helplines
(For existing members)
24/7 GP Helpline
Tel: {{}} Tel: 0800 414 8247
Mental Health Helpline
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Open 24 hours, 7 days a week


  • No need to be referred by a GP
  • Prescribed self-managed exercises and face to face treatment
  • Can be requested after 6 months


Once you’ve been a Benenden Health member for six months you can call us to arrange an Assessment Call with Vita Health at a mutually convenient time. The service lets you speak to a qualified physiotherapist who will make a clinical decision to determine the most appropriate clinical pathway for your current symptoms. This could either be guided self-management or face-to-face treatment.


Evidence shows that many musculoskeletal disorders can be managed with expert advice combined with an individually tailored exercise program. If guided self-management is appropriate, we’ll fully support you with case management sessions and a dedicated Physiotherapist Case Manager. Your Case Manager will review your progress and adapt your programme/offer advice and guidance to make sure your recovery is progressing appropriately.

If guided self-management is offered the physiotherapist will provide you with a treatment plan that you can access either through a digital app or in paper format. A guided self-management pathway is designed to assist your body’s natural healing processes for the fastest possible recovery.

Face to Face treatment

If the physiotherapist recommends face-to-face treatment we’ll arrange for you to attend one of over 700 Vita Health accredited clinics. The number of face-to-face sessions available is determined by the physiotherapist. We provide funding for up to a maximum of six sessions per authorised condition although most people need less than this.

Keeping active

Information and exercises that can help your physical wellbeing and minimise the risk of injury can be found here - Exercises for Strong Bones

Medically reviewed by Cheryl Lythgoe on 19th December 2019. Next review date: 19th December 2020.