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Accessing services - Members

8am to 5pm, Mon-Fri

Accessing services
(For existing members)

8am-5pm, Mon-Fri

Your choice of hospitals

As government restrictions ease it is important to note that all measures in healthcare settings remain unchanged. This means that the wearing of face masks, social distancing and COVID-related measures will remain in place.  Services continue to be available across the UK but please note there maybe localised restrictions in place, your healthcare provider will be able to keep you informed. Therefore, it's likely there could potentially be a delay in accessing appointments. Your existing authorisations is still valid, and you won't have to update your authorisation. We are unable to defer appointments due to personal commitments, and you must be available for any appointments offered.

National network of physiotherapy clinics 

If face-to-face physiotherapy is recommended for you we will provide this via our national network of physiotherapy clinics. (Our network includes Benenden Hospital in Kent which provides physiotherapy to members living within a 30 minute drive time).

500 hospital locations for Medical Diagnostics

We have a national network of over 500 facilities providing our members with access to diagnostic consultations and tests.

This network includes our own Benenden Hospital located in Kent. In 2017, Benenden Hospital received the highest rating of ‘Outstanding’ from the Care Quality Commission (CQC) which is the independent regulator of health and social care in England. Members living within our calculation of a 2 hour drive time of Benenden Hospital will be required to attend Benenden Hospital for their diagnostic services. Subject to availability of the required diagnostic specialty. All other members can choose to use Benenden Hospital should they wish to do so. Please ask us if you would like to attend Benenden Hospital for your diagnostic appointment.

32 hospital locations for Medical Treatment and Surgery

Our nationwide network of hospitals for treatment is dedicated to providing state-of-the-art facilities and the very best care so you can concentrate on getting better quickly.

With Benenden Health we have a national network of 32 hospital facilities at which we can authorise your surgical and other treatment procedures. Our network also provides access to an additional five hospitals for paediatric services. More information available upon request. This may mean that members might not attend the same facility for surgery as they attend for diagnosis if this was also arranged by us.

Our treatment and surgery network includes our own Benenden Hospital located in Kent. In 2017, Benenden Hospital received the highest rating of ‘Outstanding’ from the Care Quality Commission (CQC) which is the independent regulator of health and social care in England.

Members living within our calculation of a 2 hour drive time of Benenden Hospital will undergo their treatment at Benenden Hospital. Subject to the availability of the required specialty. All other members can choose to use Benenden Hospital should they wish to do so. Please ask us if you would like to attend Benenden Hospital for your surgical procedure.