Skip to content Skip to footer
Join or find out more
Become a member

9am-5pm, Mon - Fri

Accessing services - Members

8am to 5pm, Mon-Fri

Accessing services
(For existing members)

8am-5pm, Mon-Fri

Member helplines
(For existing members)
24/7 GP Helpline
Mental Health Helpline


Open 24 hours, 7 days a week

Medical Treatment

Medical Treatment

Medical Treatment

You can request assistance for Medical Treatment at one of the hospitals in our treatment network for approved procedures.

Request access to treatment Our approved list of procedures

This service is available after six months of membership 

What's included
What's excluded
NHS wait times
Our approved list of procedures

Please ensure you've read and understand what is and isn't included

Benenden Hospital Kent

We have a national network of facilities at which we can authorise your surgical and other treatment procedures. This network includes our own Benenden Hospital located in Kent.

Members living within our calculation of a two-hour drive time of Benenden Hospital will be required to attend Benenden Hospital for their treatment services, subject availability of the required speciality.

Find your nearest hospital

To request Medical Treatment you must have been a member for a minimum of six months

Please note: We have agreed that all diagnostic and treatment authorisations from 1st January 2020 and during the pandemic are now valid until 30th June 2022. Please contact the consultant(s) or hospital(s) listed in your original authorisation letter and they will guide you in arranging your appointments.

Please call us on 0800 414 8100 to request Medical Treatment. Lines are open 8am - 5pm Monday - Friday. 

Speak to a GP today on 0800 414 8247


Medically reviewed by Cheryl Lythgoe on 20th July 2021. Next review date: 20th July 2022