Skip to content Skip to footer
Join or find out more
Become a member

9am-5pm, Mon - Fri excludes Bank Holidays

Accessing services
(For existing members)

8am-5pm, Mon-Fri excludes Bank Holidays

Member helplines
(For existing members)
24/7 GP Helpline
Mental Health Helpline

Open 24 hours, 7 days a week

Surgical Treatment

Surgical Treatment

Surgical Treatment

After 24 months^ of membership, you can request private surgical treatment from our approved procedures in our treatment network.

Request access to Treatment Our approved list of procedures

This service is available after 24 months^ of membership.

Please ensure you've read and understood what is and isn't included.

Mother and grown up daughter hugging

We have a network of facilities providing members with access to surgical treatment. This network includes our own Benenden Hospital located in Kent.

Members living within our calculation of a two-hour drive time of Benenden Hospital will be required to attend Benenden Hospital for their treatment services, subject to availability of the required speciality.

To request surgical treatment you must have been a member for 24 months^.

  • You must have a CCSD code for the procedure required (Clinical Coding and Schedule Development Group).

  • You must also have details of the NHS wait time for your appointment and a report from your consultant.

  • Please check when you're eligible to request Surgical Treatment in the Benenden Health App or in MyBenenden.

If your NHS wait time is longer than our current threshold you can call us on 0800 414 8100 between 8am and 5pm (Monday-Friday), for authorisation. Our advisers will be able to let you know what services may be agreed. 

Please view our current NHS wait time threshold.

If we can help with treatment you'll need to provide a copy of the consultant report confirming the CCSD code for the procedure required and details of the NHS wait time for your appointment. 

Once we’ve received a copy of your consultant's report and we have authorised the services, we’ll provide you with authorisation to make your appointments at the appropriate clinic or hospital which we propose.

Please note: Services continue to be available across the UK but there may be localised restrictions in place. Your healthcare provider will keep you informed. This may result in delays when accessing appointments. 

Medically reviewed by Llinos Connolly May 2023. Next review date: May 2024.

^If you joined us before 19 February 2024 you can request Surgical Treatment after six months of membership. If you joined us on or after 19 February 2024 you can request Surgical Treatment after 24 months of membership.