Join or find out more
Become a member
Tel: {{healthcare_number}} Tel: 0800 414 8001

8am-5pm, Mon - Fri

Accessing services - Members
Tel: {{}} Tel: 0800 414 8100

8am to 5pm, Mon-Fri

Accessing services
(For existing members)
Tel: {{}} Tel: 0800 414 8100

8am-5pm, Mon-Fri

Member helplines
(For existing members)
24/7 GP Helpline
Tel: {{}} Tel: 0800 414 8247
Mental Health Helpline
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Open 24 hours, 7 days a week

Medical Treatment and Surgery

  • If you're facing more than a 5 week wait for NHS treatment
  • We'll pay the full cost for our 250 procedures
  • Can be requested after 6 months

Medical Treatments and Surgery

As we’re sure you'll understand, we’re experiencing delays in offering diagnostics and treatment appointments unless urgent, as a result of coronavirus (COVID-19). 

After six months, all Benenden Health members become eligible to request assistance for Medical Treatment and Surgery for our 250 approved procedures, should the NHS waiting times be more than five weeks for the procedure you need. To request Medical Treatment and Surgery for our approved procedures you'll need to confirm the CCSD code for the procedure and have confirmation that the NHS waiting time is greater than five weeks. You'll need to provide a copy of a report from your consultant. 

What’s included

We can support the full cost of any treatment or surgery that we authorise and that takes place in one of our network of hospitals. This may include fees for surgeons, anaesthetists, operating theatres, accommodation, nursing, medical admission and specialist consultants as well as preoperative tests and post-operative physiotherapy, dressings or other consumables that are necessary.

Membership covers more than 250 common surgical procedures. See a full list of approved procedures

Broadly speaking, we cover procedures in the following specialist areas:

  • General surgery (inc. hernias and gall bladder removal)
  • Ear, Nose and Throat (ENT)
  • Ophthalmology (cataracts only)
  • Gynaecology (inc. hysterectomy)
  • Vascular (varicose veins only)
  • Paediatrics
  • Orthopaedics (primarily day case)
  • Urology (inc. TURP)

What’s excluded

We can only provide surgery from our approved procedures list. Excluded procedures include surgeries related to cancer, heart or brain conditions or anything not on our approved procedures list. See a full list of approved procedures. We cannot provide this service for symptoms where we have authorised medical treatment or surgery in the previous two years.

Hospital Locations

We have a national network of 26 hospital facilities at which we can authorise your surgical and other treatment procedures. This may mean that members do not attend the same facility for surgery as they attend for diagnosis if this was also arranged by us.

Our treatment and surgery network includes our own Benenden Hospital located in Kent. In 2017, Benenden Hospital received the highest rating of ‘Outstanding’ from the Care Quality Commission (CQC) which is the independent regulator of health and social care in England.

Members living within our calculation of a 2 hour drive time of Benenden Hospital will undergo their treatment at Benenden Hospital*. Travel advice can be provided to members who are required to travel to Benenden Hospital.

*Subject to the availability of the required specialty.

Treatment & Surgery

Call 0800 414 8100* from the UK or +44 800 414 8100* from abroad

Please make sure you have your membership number to hand. 

CCSD is a standard coding system for all private medical procedures and is commonly used in the UK private medical sector. CCSD stands for Clinical Coding and Schedule Development.


Medically reviewed by Cheryl Lythgoe on 19th December 2019. Next review date: 19th December 2020.