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Medical Treatment

Medical Treatment

Medical Treatment

You can request assistance for Medical Treatment at one of the hospitals in our treatment network for approved procedures.

Request access to treatment Our approved list of procedures

This service is available after six months of membership 

What's included
  • We can support the full cost of any treatment or surgery on our approved list of procedures that we authorise and that takes place in one of our treatment network of hospitals

  • This may include fees for surgeons, anaesthetics, operating theatres, accommodation, nursing, medical admission and specialist consultants, as well as pre-operative tests and post-operative physiotherapy, dressings or other consumables that are necessary

  • If you're diagnosed with tuberculosis, we’ll cover the costs of approved treatment. This service is provided on an insured basis

What's excluded
  • We can only provide treatment from our approved procedures list or you can call us to find out whether the treatment you require is on our approved procedures list

  • We cannot provide treatment services where a procedure has taken place on the same body area within the previous two years

  • We'll only fund treatment that takes place within eight weeks of our authorisation

  • Anything not on our list of our approved procedures is excluded

NHS wait times

To request access to treatment please refer to our guidance on how NHS waiting times may determine whether your request will be authorised.

Our approved list of procedures

Our approved procedures are broadly those that are recognised as clinically appropriate by the National Institute for Health and Clinical Excellence, are considered less complex by the medical profession, and typically might be considered as elective procedures.

As our services are provided on a discretionary basis and are subject to the resources we have available, we may change the approved procedures, including but not limited to Procedures of Limited Clinical Value. Some routine treatments are now described as Procedures of Limited Clinical Value (PLCV) by the NHS. These are procedures which national experts have suggested have only limited or temporary benefit and which are not felt to be necessary to maintain good health)

This list is not exhaustive and is subject to change. Anything not on our list of our approved procedures is excluded.

Please ensure you've read and understand what is and isn't included

Benenden Hospital Kent

We have a national network of facilities at which we can authorise your surgical and other treatment procedures. This network includes our own Benenden Hospital located in Kent.

Members living within our calculation of a two-hour drive time of Benenden Hospital will be required to attend Benenden Hospital for their treatment services, subject availability of the required speciality.

Find your nearest hospital

To request Medical Treatment you must have been a member for a minimum of six months

Please follow the steps below:

Step 2

If your NHS wait time is longer than our current threshold you can then call us on
0800 414 8100, for authorisation.

Our advisers will inform you of what services may be agreed.

Step 3

If we can help with treatment you will need to provide a copy of consultant report

Once we’ve received a copy of your consultant report and we have authorised the service, we’ll provide you with authorisation to make your appointments at the appropriate clinic or hospital which we propose.

Please call us on 0800 414 8100 to request Medical Treatment. Lines are open 8am - 5pm Monday - Friday. 

Speak to a GP today on 0800 414 8247

Medically reviewed by Cheryl Lythgoe on 4th August 2020. Next review date: 4th August 2021.