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9am-5pm, Mon - Fri

Accessing services - Members

8am to 5pm, Mon-Fri

Accessing services
(For existing members)

8am-5pm, Mon-Fri

Member helplines
(For existing members)
24/7 GP Helpline
Mental Health Helpline

Open 24 hours, 7 days a week

What does membership and discretionary mean?

We're not a medical insurer, our services are provided on a discretionary basis and are subject to the resources we have available. In some cases, provision of service can be dependent on factors such as GP referral, NHS wait times and the type of treatment required.

We manage these funds and the services we provide carefully to ensure that we can continue to provide the healthcare support that’s set out in our guide to Benenden Health and in these web pages. This discretionary approach has served our membership well for more than 110 years and will continue to do so into the future. For the good of the membership as a whole we review our services regularly and make amendments from time to time. However, rest assured that members are kept informed of any changes we make to our services, via this website, our quarterly Be Healthy magazine and updates to this guide.

Providing people powered healthcare for over 115 years

We were founded in 1905 with the purpose of people joining together to help pay for medical care for when they might need it. This remains our core purpose today. We still exist for the sole benefit of our members and remain a not-for-profit society.

Our only passion is to improve the quality of our members’ lives, as it always has been. Today we have over 800,000 members, tomorrow we aim for many more. Our vision is to be the UK’s leading healthcare community, making life better for all our members and wider society by taking the strain off the NHS.