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9am-5pm, Mon - Fri excludes Bank Holidays

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(For existing members)

8am-5pm, Mon-Fri excludes Bank Holidays

Member helplines
(For existing members)
24/7 GP Helpline
Mental Health Helpline

Open 24 hours, 7 days a week

What does discretionary mean?

We provide private healthcare for everyone, but we do it a little differently.

We work on a discretionary basis, which means that the Board decides which services are provided and what's available in each service. The exception is for tuberculosis treatment, which we offer on an insured basis.

When we change our services, we'll let you know on our website or we'll get in touch with you directly. So all of our members should, at any time, be aware of what's available to them, and what we do and don't provide.

For up-to-date information on our services please refer to our guide.

Providing people-powered healthcare for over 115 years

Benenden Health was founded in 1905 in response to the tuberculosis pandemic. Over 115 years later, we’re still here for our 870,000+ members. As we’re a mutual, we don’t have shareholders and we’re run exclusively for the benefit of our members.

Our ambition is to improve the nation’s health and our healthcare is designed to offer a simple, smart and affordable health and wellbeing solution for everyone.