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8am-5pm, Mon-Fri excludes Bank Holidays.
Open 24 hours, 7 days a week
NHS wait time threshold
- If your NHS wait time is longer than the threshold below, you can contact us to discuss your case.
- Please make sure you receive our authorisation before proceeding with any appointments. We will not provide funding if you proceed with any appointments without our authorisation.
- Authorisation of Diagnosis and Surgical Treatment services is dependent on your NHS wait time and your Surgical Treatment eligibility period^
The current NHS wait time threshold is:
3 weeks for Medical Diagnostics
Before you call us you must have:
- Been referred for a diagnosis by a qualified NHS practitioner.
- Confirmation that your wait time is longer than the current threshold.
5 weeks for Surgical Treatment
Before you call us you must have:
A CCSD code. This stands for Clinical Coding and Schedule Development Group. This is your treatment procedure code; your consultant should be able to provide this code as standard.
The procedure required. View our approved procedure list*
A copy of the consultant's report.
Confirmation that your wait time is longer than the current threshold.
* If your membership is provided through your employer, or you've been added to someone else's membership that's part of a workplace or group healthcare scheme, this may be different for you. Please see the information on this page.
^If you're resident in England, Wales or Scotland when joining you can request Surgical Treatment after six months of membership.
If you're resident in Northern Ireland and joined us before 19 February 2024, you can request Surgical Treatment after six months of membership. If you joined us on or after then you can request Surgical Treatment after 24 months of membership.
