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Accessing services - Members

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Accessing services
(For existing members)

8am-5pm, Mon-Fri

Member helplines
(For existing members)
24/7 GP Helpline
Mental Health Helpline


Open 24 hours, 7 days a week

NHS Wait Time Threshold

  • If you’ve been a member for at least six months and your NHS wait time is longer than the threshold below you can contact us to discuss your case
  • Please make sure you receive our authorisation before proceeding with any appointments as we will not provide funding if you proceed with any appointments without our authorisation
  • Authorisation of diagnosis and treatment services is dependent on your NHS wait time


Before you call us you must have: 

  • Been referred for diagnostics by the NHS GP practice of which you are a registered patient
  • Your wait time must be longer than the current threshold

Before you call us you must have: 

  • A CCSD code. This stands for Clinical Coding and Schedule Development Group

  • The procedure required.  View our approved procedure list

  • A copy of the consultants report

  • Your wait time must be longer than the current threshold


Medically reviewed by Cheryl Lythgoe on 24th August 2020. Next review date: 24th August 2021.