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Medical diagnostics

Medical Diagnostics

Medical diagnostics - tests including scans

After six months of membership, you can request private medical diagnosis within our diagnostic network for symptoms for which you've been referred to us by a qualified NHS practitioner.

Claim for Medical Diagnostics Our hospital network

This service is available after six months of membership.

Please ensure you've read and understood what is and isn't included.

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We have a network of facilities providing members with access to diagnostics consultations and tests. This network includes our own Benenden Hospital located in Kent.

Members living within our calculation of a two-hour drive time of Benenden Hospital will be required to attend Benenden Hospital for their diagnostic services, subject to availability of the required speciality.

To claim for medical diagnostics, you must have been a member for six months. Did you know that you can make a claim through our App. Find out more about making a healthcare claim.

You must have been referred for diagnostics by a qualified NHS practitioner from a practice at which you're a registered patient and have details of the consultant or test type and the NHS waiting time for your appointment.

Please see our current NHS wait time threshold.

If your NHS wait time is longer than our current threshold you can call us on 0800 414 8100, with this information to hand and our adviser will let you know what services may be agreed.

If we can help with a diagnosis you will need to provide a copy of your referral letter from a qualified NHS practitioner, confirming your consultant or test type for our review and details of the NHS waiting time for your appointment.

Once we’ve received a copy of your referral letter and have authorised the services, we’ll provide you with authorisation to make your approved appointments at the appropriate clinic or hospital that we propose. Contact us for authorisation if you need any further tests or appointments.

Please note: Services continue to be available across the UK but there may be localised restrictions in place. Your healthcare provider will keep you informed. This may result in delays when accessing appointments. 

Medically reviewed in May 2024. Next review date: May 2025.