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Tel: {{healthcare_number}} Tel: 0800 414 8001

8am-5pm, Mon - Fri

Accessing services - Members
Tel: {{}} Tel: 0800 414 8100

8am to 5pm, Mon-Fri

Accessing services
(For existing members)
Tel: {{}} Tel: 0800 414 8100

8am-5pm, Mon-Fri

Member helplines
(For existing members)
24/7 GP Helpline
Tel: {{}} Tel: 0800 414 8247
Mental Health Helpline
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Open 24 hours, 7 days a week

Medical Diagnostics

  • Up to £1,800 to fund any consultations/tests
  • When you have more than a 3 week wait on the NHS
  • Can be requested after 6 months

Medical consultations and diagnostics

As we’re sure you'll understand, we’re experiencing delays in offering diagnostics and treatment appointments unless urgent, as a result of coronavirus (COVID-19). 

When you’re ill, waiting for a diagnosis can be very distressing. If your consultations and tests involve delays on the NHS we may be able to help you get a faster diagnosis.

To request Medical diagnostics you need to have been referred for diagnosis by your NHS GP practice and have confirmation that the NHS waiting time for your appointment is more than three weeks. You'll need to provide a copy of your GP referral. 

Our service can provide support to help you achieve a diagnosis for any symptoms for which you have been referred by your NHS GP practice. Once authorised, we will support your diagnostic costs up to the value of £1,800 when you proceed via one of the facilities or specialists that we propose

What’s included

Our service includes consultations with an appropriate consultant, scans requested by the consultant including ECG, EEG, MRI, CT, PET and X-ray and associated tests. However, we do suggest that you consider getting a blood test via your NHS GP practice as these tests can be expensive. We can assist with diagnostic costs up to a maximum of £1,800 per set of symptoms authorised by us. All authorised medical costs up to £1,800 will be directly settled by Benenden. You will be asked to pay for any additional costs which you incur.

If you require further tests or appointments following your initial consultation you must contact us for further authorisation.

What’s excluded

You will be responsible for funding any costs incurred over £1,800. To assist you in managing costs you should request that the consultant and the facility where you have your appointment provide you with a guide price which includes all associated fees such as hospital fees or equipment fees. Please note that we cannot authorise diagnostic assistance for:

  • any appointments which are not for diagnostic purposes
  • cosmetic concerns
  • specialist assistance for pain management
  • complementary therapy

Hospital locations

We have a national network of over 500 facilities providing our members with access to diagnostic consultations and tests. This network includes our own Benenden Hospital located in Kent. In 2017, Benenden Hospital received the highest rating of ‘Outstanding’ from the Care Quality Commission (CQC) which is the independent regulator of health and social care in England. Members living within our calculation of a 2 hour drive time of Benenden Hospital will be required to attend Benenden Hospital for their diagnostic services*. Travel advice can be provided to members who are required to travel to Benenden Hospital.
All other members can choose to use Benenden Hospital should they wish to do so. Please ask us if you would like to attend Benenden Hospital for your diagnostic appointment.

*Subject to availability of the required diagnostic specialty.

Medical Diagnostics

Call 0800 414 8100* from the UK or +44 800 414 8100* from abroad

Please make sure you have your membership number to hand. 


Definition of our tests

  • An electrocardiogram (ECG) is a simple test that can be used to check your heart's rhythm and electrical activity. An ECG may be requested by a heart specialist (cardiologist) or any doctor who thinks you might have a problem with your heart.

  • The electroencephalogram (EEG) is a measure of brain waves. It is a readily available test that provides evidence of how the brain functions over time.

  • An ultrasound scan, sometimes called a sonogram, is a procedure that uses high-frequency sound waves to create an image of part of the inside of the body. An ultrasound scan can be used to monitor an unborn baby, diagnose a condition, or guide a surgeon during certain procedures.

  • Magnetic resonance imaging (MRI) is a medical imaging technique used in radiology to form pictures of the anatomy and the physiological processes of the body. MRI scanners use strong magnetic fields, electric field gradients, and radio waves to generate pictures from angles all around the body and shows up soft tissues very clearly

  • A computerised tomography (CT) scan uses X-rays and a computer to create detailed images of the inside of the body. CT scans are sometimes referred to as CAT scans. CT scans can produce detailed images of many structures inside the body, including the internal organs, blood vessels and bones.

  • Positron emission tomography (PET) scans are used to produce detailed 3-dimensional images of the inside of the body. The images can clearly show the part of the body being investigated, including any abnormal areas, and can highlight how well certain functions of the body are working. They're particularly helpful in dealing with confirmed cases of cancer and can also help diagnose some conditions that affect the normal workings of the brain, such as dementia.

  • An X-ray is a quick and painless procedure commonly used to produce images of the inside of the body. It's a very effective way of looking at the bones and can be used to help detect a range of conditions.

Medically reviewed by Cheryl Lythgoe on 19th December 2019. Next review date: 19th December 2020.