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Medical consultations and diagnostics

Medical Diagnostics

Medical diagnostics, tests and scans

Request private Medical Diagnosis at one of the hospitals in our diagnostic network for symptoms for which you have been referred by your NHS GP. Once authorised, we can support your diagnostic costs up to the value of £1800. 

Request access to Medical Diagnostics Our hospital network

This service is available after six months of membership 

What's included
What's excluded
NHS wait times

Please ensure you've read and understand what is and isn't included

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We have a network of facilities providing members with access to diagnostics consultations and tests. This network includes our own Benenden Hospital located in Kent.

Members living within our calculation of a two hour drive time of Benenden Hospital will be required to attend Benenden Hospital for their diagnostic services. 

Find your nearest hospital

To request Medical Diagnostics you must have been a member for a minimum of six months

Step 1
You must have been referred for diagnostics by the NHS GP practice of which you are a registered patient.
You must also have details of the NHS waiting time for your appointment.

Please see our current NHS wait time threshold

Step 2

If your NHS wait time is longer than our current threshold you can then call us on
0800 414 8100, for authorisation.

Our advisers will inform you of what services may be agreed.


Please see our current 
NHS wait time threshold

Step 3 

If we can help with a diagnosis you will need to provide a copy of your GP referral.


Once we’ve received a copy of your GP referral letter and we have authorised the service, we’ll provide you with authorisation to make your appointments at the appropriate clinic or hospital which we propose.

Please note: We have agreed that all diagnostic and treatment authorisations from 1st January 2020 and during the pandemic are now valid until 30th June 2022. Please contact the consultant(s) or hospital(s) listed in your original authorisation letter and they will guide you in arranging your appointments.

Please call us on 0800 414 8100 to request Medical Diagnostics. Lines are open 8am - 5pm Monday -Friday. 

Speak to a GP today on 0800 414 8247


Medically reviewed by Cheryl Lythgoe on 20th July 2021. Next review date: 20th July 2022