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Medical consultations and diagnostics

Medical Diagnostics

Medical diagnostics, tests and scans

Request private Medical Diagnosis at one of the hospitals in our diagnostic network for symptoms for which you have been referred by your NHS GP. Once authorised, we can support your diagnostic costs up to the value of £1,800. 

Request access to Medical Diagnostics Our hospital network

This service is available after six months of membership.

Please ensure you've read and understand what is and isn't included.

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We have a network of facilities providing members with access to diagnostics consultations and tests. This network includes our own Benenden Hospital located in Kent.

Members living within our calculation of a two hour drive time of Benenden Hospital will be required to attend Benenden Hospital for their diagnostic services. 

Find your nearest hospital

To request medical treatment you must have been a member for a minimum of six months.

You must have been referred for diagnostics by the NHS GP practice of which you are a registered patient. You must also have details of the NHS waiting time for your appointment.

If your NHS wait time is longer than our current threshold you can then call us on 0800 414 8100, for authorisation. Our advisers will inform you of what services may be agreed.

Please see our current NHS wait time threshold.

If we can help with a diagnosis you will need to provide a copy of your GP referral.

Once we’ve received a copy of your GP referral letter and we have authorised the service, we’ll provide you with authorisation to make your appointments at the appropriate clinic or hospital which we propose.

Please note: Services continue to be available across the UK but there may be localised restrictions in place. Your healthcare provider will keep you informed. This may result in delays when accessing appointments. 


Medically reviewed by Cheryl Lythgoe on 20th July 2021. Next review date: 20th July 2022