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What to do if you have a complaint

We welcome your comments and complaints as they help us to improve our services. We will deal with your concerns as quickly and effectively as possible and, if we have made a mistake, we will do everything we can to put things right.

We do our best to offer a caring and effective service. However, if there is a problem with your membership, or any of the services we provide or signpost you to, we want to hear about it.

Make a complaint
What happens next
Our final response
Independent review