Their contact details are:
The Financial Ombudsman Service
Tel: 0800 023 4567 (calls are free on mobile and landlines)
We welcome your comments and complaints as they help us to improve our services. We will deal with your concerns as quickly and effectively as possible and, if we have made a mistake, we will do everything we can to put things right.
We do our best to offer a caring and effective service. However, if there is a problem with your membership, or any of the services we provide or signpost you to, we want to hear about it.
Complete our online form and we'll contact you to try and resolve your issue.
Call us on 0800 414 8100*
Email - Complaints@benenden.co.uk
Or write to us at;
Customer complaints team
Holgate Park Drive
Please note, as some of our services are provided by carefully selected partner organisations we may be unable to address your concerns ourselves. In these cases we will forward your complaint to the appropriate partner organisation to respond to you. Alternatively, you can contact them directly. If your complaint relates to:
If your policy was purchased or renewed on or after 24th November 2021:
1 Redwing Court
Phone: 01708 339001
Lines open 9am – 5pm Monday to Friday
If your policy was purchased or renewed before 24th November 2021:
The Customer Relations Manager,
Benenden Travel Insurance,
One Victoria Street,
Phone: 0800 414 8304
Lines open 9am – 5pm Monday to Friday and Bank Holidays
Benenden Home Insurance,
UIA (Insurance) Ltd,
Phone: 0800 414 8556* or send us a message.
Peter Blencowe, Managing Director,
5/9 Liverpool Gardens,
Phone: 01903 253196* or email us at email@example.com
Please call us on 0800 414 8071* or email us at Benenden@bhsf.co.uk
Alternatively, you can write to us at:
Benenden Health Cash Plan,
54 Hagley Road,
We'll record your complaint and try to resolve your concerns quickly. Please note that if we call you our calls will display as a withheld number.
If we can't resolve the matter within three business days of receipt we'll look into your complaint in more detail. We'll write to you to acknowledge your concerns and give you a complaint reference number and contact number should you wish to contact us.
The Financial Conduct Authority (FCA) set out rules and guidance relating to the fair handling of complaints. This includes following certain timescales to respond to your complaint, which means we have up to eight weeks from when we receive your complaint to fully investigate it and provide you with a final response in writing.
While the FCA allow us eight weeks to resolve customer complaints, we'll usually provide you with our full written response within 20 working days. If we're unable to do so, we'll let you know when you can expect a response.
If you remain unhappy after we've investigated your complaint through our internal complaints procedure you may be able to refer your complaint to the Financial Ombudsman Service.
If the Financial Ombudsman Service is unable to review your complaint, we can direct you to an alternative dispute resolution service. Please contact us at firstname.lastname@example.org if you'd like more information.