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What to do if you have a complaint

We welcome your comments and complaints as they help us improve our services. We'll deal with your concerns as quickly and effectively as possible and, if we have made a mistake, we'll do everything we can to put things right.

We do our best to offer a caring and effective service. However, if there is a problem with your membership, or any of the services we provide or signpost you to, we want to hear about it.