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Tel: {{healthcare_number}} Tel: 0800 414 8001

8am-6pm, Mon - Fri

Accessing services - Members
Tel: {{}} Tel: 0800 414 8100

8am to 6pm, Mon-Fri

Accessing services
(For existing members)
Tel: {{}} Tel: 0800 414 8100

8am-6pm, Mon-Fri

Member helplines
(For existing members)
24/7 GP Helpline
Tel: {{}} Tel: 0800 414 8247
Mental Health Helpline
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Open 24 hours, 7 days a week

Care Planning and Social Care Advice

Care Planning and Social Care Advice

Care Planning and Social Care Advice

Access to a care adviser who can provide information and advice about adult care issues including short or long-term care.

How to request access to a care advisor

This service is available straight away

What's included

Depending on your needs, you can request a telephone or face-to-face consultation with a specialist care adviser who will listen to your needs and discuss your situation in detail.

Our care advisers can help you to make the right choices by talking you through the financial, legal and practical aspects of arranging both short and long-term adult care as well as providing ongoing impartial support, helping you through the whole process and, where appropriate, provide detailed reports shortlisting the most suitable care providers.

The Care Planning and Social Care Advice service can help with information about all aspects of adult care, including:

  • Assessing care requirements
  • The pros and cons of home care, sheltered accommodation, residential and nursing homes
  • Selecting the best care provider; care home or home care
  • Short-term and convalescent care following treatment
  • Respite care
  • Understanding the hospital discharge process and the workings of the NHS and Social Services
  • State funding of care, including all benefits and entitlements

You can request help if adult care and support is needed by you, your spouse or partner, parents or children over the age 21.

Support for parents and guardians of autistic children

Our Care Planning and Social Care Advice service can now provide support for the parents and guardians of autistic children. We can provide personalised advice into matters including; how to navigate information and signposting for support strategies, funding, rights of parents and carers, care options, and respite care.

What's excluded
  • Benenden Health does not fund the care that you, your spouse or partner, parents or children over the age 21 may need. This service is designed to help you understand the potential costs of care, how the system works and any funding you may be entitled to

Please ensure you've read and understand what is and isn't included 


To request access to a care advisor please call us between 8am and 5pm (Monday - Friday) 

Please follow the steps below:

Step 1 

Call us on 0800 414 8100 
8am and 5pm (Monday - Friday) for authorisation. 

Call us on 0800 414 8100

Speak to a GP today on 0800 414 8247

Medically reviewed by Cheryl Lythgoe on 4th August 2020. Next review date: 4th August 2021.