Care Planning and Social Care Advice

Depending on your needs, you can request a telephone or face-to-face consultation with a specialist care planning adviser who'll listen to your needs and discuss your situation in detail.

Our care planning advisers can help you to make the right choices by talking you through the financial, legal and practical aspects of arranging both short and long-term adult social care as well as providing ongoing impartial support, helping you through the whole process and, where appropriate, provide detailed reports shortlisting the most suitable care providers.

The Care Planning and Social Care Advice service can help with information about all aspects of adult care, including:

• Assessing care requirements
• The pros and cons of home care, sheltered accommodation, residential and nursing homes
• Selecting the best care provider; care home or home care
• Short-term and convalescent care following treatment
• Respite care
• Understanding the hospital discharge process and the workings of the NHS and Social Services
• State funding of care, including all benefits and entitlements

You can request help if adult care and support is needed by you, your spouse or partner, parents or children over the age 21.

Support for ADHD, autism and learning disabilities. 

Our Care Planning and Social Care Advice service can provide support for members who may have special needs or the parents and guardians with children who may have special needs.

We can provide personalised advice about all matters relating to special needs:

Support for members with special needs

• How to know what’s available including, identifying and finding the best services.
• Knowing how to challenge decisions and make appeals.
• Support network - lack of support from family and friends.
• Financial implications- not having access to equipment or therapy to support progress.
• Increased stress - leading to mental health issues including anxiety and depression.

Support for members for with children with special needs

• Understanding and knowing the duties and responsibilities of schools, GPs and local authorities.
• Knowing your child’s rights.
• Knowing the rights of all your children, including your autistic child’s siblings.
• Concern about assessments.
• How to prepare and deal with imminent transition periods, e.g from youth to adulthood.

• Benenden Health does not fund the care that you, your spouse or partner, parents or children may need. This service is designed to help you understand the potential costs of care, how the system works and any funding you may be entitled to