This service is available straight away
Depending on your needs, you can request a telephone or face-to-face consultation with a specialist care planning adviser who'll listen to your needs and discuss your situation in detail.
Our care planning advisers can help you to make the right choices by talking you through the financial, legal and practical aspects of arranging both short and long-term adult social care as well as providing ongoing impartial support, helping you through the whole process and, where appropriate, provide detailed reports shortlisting the most suitable care providers.
The Care Planning and Social Care Advice service can help with information about all aspects of adult care, including:
You can request help if adult care and support is needed by you, your spouse or partner, parents or children over the age 21.
Being an adult with special needs, or having a child with special needs, can put a great strain on family life and will often isolate a family from others. Our Care Planning and Social Care Advice service can provide support for members who may have special needs or the parents and guardians with children who may have special needs. We can provide personalised advice about all matters relating to special needs including: support strategies for a wide range of issues including sleep, behaviours that challenge and maintaining concentration at home, education and work; funding; disability rights of members, parents and carers; research of information to help resolve members’ issues; care options; and eligibility for additional services, including respite care.
Please ensure you've read and understand what is and isn't included
To request access to a care planning advisor please call us between 8am and 5pm (Monday - Friday)
Please follow the steps below:
Following authorisation, we will arrange an initial telephone call with a care adviser
Call us on 0800 414 8100
Speak to a GP today on 0800 414 8247
Medically reviewed by Cheryl Lythgoe on 4th August 2020. Next review date: 4th August 2021.