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(For existing members)

8am-5pm, Mon-Fri excludes Bank Holidays

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(For existing members)
24/7 GP Helpline
Mental Health Helpline


Open 24 hours, 7 days a week

Care Planning and Social Care Advice

Care Planning and Social Care Advice

Care Planning and Social Care Advice

We could all find ourselves with the responsibility for arranging care for ourselves or a family member at some time in our lives.

Our Care Planning and Social Care Advice service is here to help by providing access to a care adviser who can provide information and advice about adult care issues. And our Neurodiversity and Disability Advice Service can support adults and children, as well as parents or guardians whose child may have additional needs.

How to request access to a care adviser

Please ensure you've read and understand what is and isn't included.

Available from day one of membership.

Call us on 0300 304 5700 between 8am and 5pm (Monday-Friday) for authorisation. 

Following authorisation, we'll arrange an initial telephone call with a care adviser who’ll discuss the support you require and if necessary, schedule further assistance.


Medically reviewed in May 2024. Next review date: May 2025.