Care Planning and Social Care Advice

These two services are designed to help you navigate the health and social care system.

You can request help if adult care and support is needed by you, your spouse or partner, parents, or children over the age of 21. And if you or your child requires advice in relation to any neurodiversity or disability need.

Adult Care Planning and Social Care Advice

Our care advisers can help you to make the right choices by talking you through all aspects of adult care, including:

• Assessing care requirements and selecting the best care provider.

• Short-term and convalescent care following treatment.

• The financial, legal, and practical aspects of adult care.

• Understanding the hospital discharge process and the workings of the NHS and Social Services.

• State funding of care, including all benefits and entitlements.

Neurodiversity and Disability Advice Service

You can request help if you require advice in relation to any neurodiversity or disability need, or if you're the parent or guardian of a child who may have these needs, including ADHD, autism, or any learning or physical disability. This service can help you to make the right choices by talking you through how to navigate information and signposting for support strategies, funding, rights of parents, carers or employees and care options including:

• How to navigate the available information.

• How to know what services are available.

• Understanding and knowing the duties and responsibilities of schools, GPs, and local authorities, including the SEND process.

• Identifying and finding the best services.

• Understanding your own employment rights as an employee, or as a parent of a child needing care.

• Knowing how to challenge decisions and make appeals.

• Benenden Health doesn’t fund any care that may be needed.

• Benenden Health doesn’t fund the diagnosis for neuro-diverse conditions such as autism or ADHD.