Skip to content Skip to footer
Join or find out more
Become a member

9am-5pm, Mon - Fri

Accessing services - Members

8am to 5pm, Mon-Fri

Accessing services
(For existing members)

8am-5pm, Mon-Fri

Member helplines
(For existing members)
24/7 GP Helpline
Mental Health Helpline

Open 24 hours, 7 days a week

Care Planning and Social Care Advice

Care Planning and Social Care Advice

Care Planning and Social Care Advice

We could all find ourselves with the responsibility for arranging care for ourselves or a family member at some time in our lives.

Our Care Planning and Social Care Advice Service is here to help by providing access to a care advisor who can provide information and advice about adult care issues including short or long-term care, and advice for children and adults with special needs including autism, ADHD and learning disabilities.

How to request access to a care advisor

This service is available straight away.

Please ensure you've read and understand what is and isn't included.

Available from day one of membership.

Call us on 0800 414 8100 between 8am and 5pm (Monday-Friday) for authorisation. 

Following authorisation, we'll arrange an initial telephone call with a care adviser who’ll discuss the support you require and if necessary, schedule further assistance.

Medically reviewed by Cheryl Lythgoe on 3rd May 2022. Next review date: 3rd May 2023.