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Tel: {{healthcare_number}} Tel: 0800 414 8001

8am-8pm, Mon-Thurs
8am-5pm Fri 

Accessing services - Members
Tel: {{}} Tel: 0800 414 8100

8am to 8pm, Mon-Fri

Member helplines
(For existing members)
24/7 GP Helpline
Tel: {{}} Tel: 0800 414 8247
Mental Health Helpline
Tel: {{}} Tel: 0800 414 8247

Open 24 hours, 7 days a week

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Benenden is delighted to be able to offer you the next generation in GP services: Your Online Doctor eConsultation. You can access the Online Doctor eConsultation service using:

  • Laptops or desktop PCs (that have a webcam)
  • Windows, iOS and Android tablets
  • Windows, iOS and Android smartphones

For full instructions on how to use the eConsultation service please watch the appropriate video below. Also please read the Terms and Conditions of our service.

Using a laptop or desktop for your eConsultation

When using a laptop or desktop PC, this will need to have media player software installed.

If you do not have this you can download Adobe Flash Player free of charge by clicking on this link:

Using a mobile device for your eConsultation

If you are using an Apple or Android mobile device you will need to download the (free) app "VCI mobile" from the AppStore or Google Play Store.

Install the app using the links above but do not open it. Access to your personal eConsultation will be via the link provided in your email.

On a Windows mobile device use Google Chrome, Firefox or Internet Explorer to access your eConsultation on your mobile or tablet.