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Accessing services - Members

8am to 5pm, Mon-Fri

Accessing services
(For existing members)

8am-5pm, Mon-Fri

Member helplines
(For existing members)
24/7 GP Helpline
Mental Health Helpline


Open 24 hours, 7 days a week

24/7 GP Helpline

24/7 GP Helpline

24/7 GP Helpline

You can call our helpline or log in to the Benenden Health App 24 hours a day, 7 days a week to book an appointment for a telephone or video consultation with a UK-based GP for you or your immediate family.

How to book a GP appointment

Please ensure you've read and understood what is and isn't included.

Available from day one of membership.

Our 24/7 GP Helpline is open 24 hours a day, 7 days a week.

The 24/7 GP Helpline shouldn’t be used for emergencies or urgent conditions. The service isn’t intended to replace your own GP as we don’t have access to your medical records.

To arrange an appointment, you must be a Benenden Health member. Please have your membership number to hand.

To arrange a telephone or video consultation please call us on 0800 414 8247 from the UK and select option 1, or +44 800 414 8247 from abroad.

You can also book a GP consultation via the Benenden Health App.

Our call handler will confirm your membership details and make an appointment for a telephone or video consultation with a GP.


Medically reviewed by Cheryl Lythgoe on 3rd May 2022. Next review date: 3rd May 2023.