24/7 GP Helpline

We don’t undertake the clinical triage of any presented symptoms or conditions disclosed to us electronically or by telephone prior to a consultation with a health professional. Therefore, you must not use this service for emergencies or urgent conditions as this may delay necessary treatment.

Where clinically appropriate, the GP may refer you back to your registered GP practice.

The 24/7 GP Helpline isn’t designed to replace your registered GP practice as we don’t have access to your medical records.

This service can’t provide a referral that members can use to access any other Benenden Health services.

The service doesn’t provide ongoing treatment, repeat prescriptions, investigations or antenatal care.

Our GPs can only issue private prescriptions so state funding or NHS exemptions don't apply. They are private prescriptions and separate charges apply for the cost of medication and delivery which you’ll pay directly to the pharmacy.

We’re unable to provide prescriptions outside of the UK.