Join or find out more
Become a member
Tel: {{healthcare_number}} Tel: 0800 414 8001

8am-5pm, Mon - Fri

Accessing services - Members
Tel: {{}} Tel: 0800 414 8100

8am to 5pm, Mon-Fri

Accessing services
(For existing members)
Tel: {{}} Tel: 0800 414 8100

8am-5pm, Mon-Fri

Member helplines
(For existing members)
24/7 GP Helpline
Tel: {{}} Tel: 0800 414 8247
Mental Health Helpline
Tel: {{}} Tel: 0800 414 8247


Open 24 hours, 7 days a week

GP 24/7 Helpline

GP 24/7

GP 24/7 Helpline

Our GP 24/7 Helpline provides access to a GP 24 hours a day, seven days a week for help and advice for you and your immediate family. When you call us, we’ll make an appointment for a GP to call you or a family member back. 

How to book a GP appointment

This service is available straight away

What's included
  • You can call our GP 24/7 Helpline to book an appointment for a telephone or video call with a GP for yourself or your immediate family (whether they're members or not)
  • If appropriate, our GPs can prescribe some medications over the telephone. These costs are not covered by your membership – they are private prescriptions and separate charges apply for the cost of medication and delivery which you'll pay directly to the pharmacy. Your prescription can either be collected from a local pharmacy or medication delivered directly to you the next working day
What's excluded
  • The GP 24/7 Helpline cannot provide a referral that members can use to access any other Benenden Healthcare services.
  • The service is not designed to provide ongoing treatment, repeat prescriptions or investigations.
  • We're unable to provide prescriptions outside of the UK and the cost of any prescriptions is not covered by your membership

Please ensure you've read and understood what is and isn't included 

You can call our GP 24/7 Helpline to book an appointment for a telephone or video call with a GP 24 hours a day, seven days a week 

Telephone consultations are available 24 hours a day, 7 days a week

Video consultations are available 7 days a week, 8am til 10pm (not available on bank holidays)

Please follow the steps below: 

Step 1 

To arrange an appointment you must be a member of Benenden Health.

Please have your membership number to hand

Step 2 

To arrange a telephone or video consultation please call us on 0800 414 8247 or
++448004148247 from abroad

Step 3

Our call handler will confirm your membership details and make an appointment for a GP to call you back at a convenient time

Speak to a GP today on 0800 414 8247

Medically reviewed by Cheryl Lythgoe on 4th August 2020. Next review date: 4th August 2021.