This service is available straight away
Telephone consultations are available 24 hours a day, 7 days a week.
Video consultations are available 7 days a week, 8am to 10pm every day except Christmas Day.
Access for you and your immediate family.
Access this service from anywhere in the world.
If appropriate, our GPs can prescribe some medications over the telephone. These costs are not covered by your membership – they are private prescriptions and separate charges apply for the cost of medication and delivery which you'll pay directly to the pharmacy. Your prescription can either be collected from a local pharmacy or delivered directly to you the next working day.
The 24/7 GP Helpline can’t provide a referral to access any other Benenden Health services.
Where clinically appropriate, the GP may refer you back to your own GP.
The 24/7 GP Helpline isn’t designed to replace your own GP as we don’t have access to your medical records.
The 24/7 GP Helpline doesn’t provide ongoing treatment, repeat prescriptions or investigations.
We're unable to provide prescriptions outside of the UK and the cost of prescriptions are not covered by your membership.
Please ensure you've read and understood what is and isn't included
To arrange an appointment, you must be a Benenden Health member.
Please have your membership number to hand.
We will confirm your membership details and make an appointment for a GP to call you or a family member back.
Medically reviewed by Cheryl Lythgoe on 20th July 2021. Next review date: 20th July 2022