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Terms of use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.benenden.co.uk ("our site"), whether as a guest or a registered user.

Please read these terms of use carefully before you start to use our site. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you don't agree to these terms of use, please refrain from using our site. 

Please note that these terms relate to use of our site. If you purchase products or services from our site additional terms will apply. We recommend that you print a copy of these terms for future reference. This page was last updated August 2025. 

Other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • View our privacy notice which sets out how we use your personal information. 
Privacy notice

  • View our cookie policy, which sets out information about the cookies on our site.


Information about us

www.benenden.co.uk is a site operated by The Benenden Healthcare Society Limited ("we", "us", or "our"). We are an incorporated Friendly Society registered under the Friendly Societies Act 1992 registered number 480F. Our registered address is at Holgate Park Drive York YO26 4GG and we are registered with the Office of the Information Commissioner under registration number Z4926433. Also represented on our site are our subsidiary organisations, Benenden Wellbeing Limited, The Benenden Charitable Trust, and The Benenden Hospital. Jointly, we are “Benenden Health”. Further details on us can be found on our regulatory page. 


Contact us

If you would like to get in touch please visit our contact us page.


Accessing our site

Our site is directed to people residing in the UK.

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see the section 'Changes or Updates' below). We do not guarantee that our site, or any content on it, will always be available or uninterrupted.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.


Changes or updates 

We may revise these terms and/or the other terms and/or notices set out on this site at any time by amending the relevant page and/or updating the terms and notices on it. Please check this page each time you access our site to take notice of any changes we make to ensure you understand the terms that apply at that time. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

We may also update and change our site and/or the content on our site from time to time to reflect the changes to our products, our users' needs and our business priorities.


Reliance on information posted

Whilst we endeavour to ensure that the information contained on our site is true and accurate, we make no representations, warranties or guarantees, whether express or implied, that the content on the site is accurate, complete or up-to-date.

The content on our site is provided for general information only. We are not responsible for the consequences of reliance on that information, and any information of an advisory nature is general only and should not be regarded as applicable to a specific case. Any medical or other professional advice or information posted on our site should be regarded as general information only and not a substitute for professional advice. You should always seek specific advice related to your circumstances from your doctor or other appropriate professional before taking, or refraining from, any action on the basis of the content of our site.

Please note that we do not accept any responsibility for the contents of materials viewable from this site which are not provided or maintained by us. These materials may be provided by (but are not limited to) links, frames and portals. It's the responsibility of the relevant third parties to ensure such materials complies with all relevant laws and regulations. 


Intellectual property rights and how your may use material on our site

The design and layout of our site and the materials posted on it attract and are protected by various legal rights. The law refers to these as intellectual property rights, which include copyright and trademark rights. Except as where identified as being the intellectual property of any other person, we are the owner or the licensee of all intellectual property and rights therein in our site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Whilst the pages from our site may be downloaded or copied for the purposes for which our site is intended, such copies may only be used by you, and not for any commercial use without express consent from us or our licensors. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. All copyright and trade mark notices, marks, disclaimers and other such elements must be preserved and upheld at all times. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of use).


Liability

Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

  • Different limitations and exclusions of liability may apply to liability arising as a result of the supply of any products or services to you which are available via this site, which will be set out the relevant terms and documents that apply to such products and services.


If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

    - use of, or inability to use, our site; or
    - use of or reliance on any content displayed on our site.

  • In particular, we will not be liable for:

    - loss of profits, sales, business, or revenue;
    - business interruption;
    - loss of anticipated savings;
    - loss of business opportunity, goodwill or reputation; or
    - any indirect or consequential loss or damage.


If you are a consumer user:

  • We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful, or otherwise harmfully interacting with our site or any part of it. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site or any other equipment or network connected with our site.

You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We do not guarantee that our site will be secure or free from bugs of viruses. Whilst we make efforts to try and ensure that any materials available for download from our site will be free from infection, viruses and/or other harmful code, we cannot and do not guarantee or warrant that it will be so. As a guest to our site, please understand that you are solely responsible for implementing sufficient procedures and virus checks (including anti-virus, firewall and other security protection) on any system or equipment you might use to access our site.


Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.


Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only and should not be interpreted as approval by us of those sites and resources. We have no control over the contents of those sites or resources, and accept no responsibility for them.


No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site for any purpose, including the development, training, fine-tuning or validation of AI systems or models.  This includes using (or permitting, authorising or attempting the use of):

  • Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.

  • Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard including for the purposes of Article 4(3) of the Digital Copyright Directive (EU 2019/790).

You shall not use, and we do not consent to the use of, our site, or any data published by, or contained in, or accessible via, our site or any services provided via, or in relation to, our site for the purposes of developing, training, fine-tuning or validating any AI system or model.

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.


Jurisdiction and applicable law

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.