9am-5pm, Mon - Fri excludes Bank Holidays.
24th December – Lines close at 3pm
31st December – Lines close at 3pm
8am-5pm, Mon-Fri excludes Bank Holidays.
24th December – Lines open at 9am and close at 3pm
31st December – Lines open at 9am and close at 3pm
Open 24 hours, 7 days a week
24/7 Mental Health Helpline
Let's talk about mental health
Sometimes we all just need someone to talk to. That's why our helpline is available 24 hours a day, 7 days a week.
Here to listen and help with mild to moderate mental health challenges – things like stress anxiety, low mood or if you're dealing with a tough situation.
Supporting your mental health is just as important as your physical health. Some days you’ll feel great, other days just okay, and sometimes you might feel low.
Since it can be hard to talk about, we tend to keep it to ourselves. But the good news is that a problem shared is a problem halved.
And although it might feel scary in the moment, talking to someone about what we're feeling can help take some of the weight off your shoulders. Especially when that person is specifically trained for situations just like the one you might be going through.
How we can help
Our 24/7 Mental Health Helpline is there for whenever or wherever you might need it. You'll always have someone who is happy to listen.
We’ll connect you with a Counsellor or Assistant Psychologist. They’ll work with you to explore your feelings, find ways to feel better, and discuss strategies to manage everyday ups and downs.
Here's how it works:
You don't get to plan when you're struggling with your mental health. So we're here to listen – whether it’s 3pm or 3am.
We'll give immediate emotional support and guide you to appropriate services and resources.
Even if you're abroad, you can still speak to us.
If you've been with us for six months, you can also get more structured support to help with things like anxiety or depression, with our Mental Health Support service.
"I've struggled for a while but haven't reached out for help until developing some new anxiety related symptoms recently. I was embarrassed to ask for help but felt heard and understood on the call.
The questions made sense and were relevant and the advice I was given regarding the process put me at ease."
Melinda - October 2024
What's not included
Sometimes a chat isn't enough. If you need specialist support or ongoing care for longer-term conditions or difficulties that need higher intensity therapies, we might be able to suggest alternative options and offer some signposting.
We'll always try to point you in the right direction, but you can also speak to your GP.
This helpline is not for mental health emergencies, if you or someone you're concerned about is in immediate danger of hurting themselves, call:
Samaritans: 116123
Emergencies: 999
Affordable private healthcare
We're not a health insurance provider. We're a not-for-profit who complement the NHS, and we're on a mission to make private healthcare accessible to all.
- No age limits.
- Everyone is accepted (all UK residents).
- No quotes, hidden fees, or excess to pay.
- No medical questionnaire required.
Only £15.85 per person, per month.
How to use our Mental Health Helpline service
Available from day one of membership
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To access immediate emotional support
Please have your Benenden Health member number to hand.
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Contact us
Call us on 0800 414 8247 from the UK or +44 800 414 8247 from abroad. Please select option 2.
