Business healthcare

Nobody wants a nervous wait for answers, so help your employees find answers faster with private Medical Diagnostics. Your employees can request a private diagnosis when their NHS wait time is over three weeks. They will need to be referred by a qualified NHS Practitioner in order to access this service. Employees must contact us for authorisation before they proceed with any appointments.

What's included 

• Dependent on authorisation, our service includes consultations with an appropriate and experienced consultant and may include tests such as scans and x-rays.
• We can support any authorised diagnostics for employees up to the value of £2,500 per condition.
• We have an extensive nationwide network of facilities providing employees with access to diagnostics consultations and tests. This network includes our own Benenden Hospital located in Kent and access to diagnostic facilities across the UK.

What's excluded 

• Employees will be responsible for funding any diagnostics costs incurred over £2,500.
• We won’t fund diagnosis undertaken prior to authorisation.
• All appointments we authorise must take place within six months of our initial authorisation and we won’t be able to settle any expenses that are incurred more than six months after initial authorisation.
• We won’t pay for services relating to the same medical condition on the same body area within two years of us first authorising support.
• We won’t currently authorise diagnostic assistance for any appointments which aren’t for diagnostic purposes, cosmetic concerns, angiograms (cardiac catheterisation) specialist assistance for pain management, complementary therapy, second opinion consultations and any diagnosis where, in our view, it may be safer to remain on the NHS waiting list e.g. psychiatry and suspected cancer diagnosis or where the diagnosis may lead to a long-term medical requirement.

This list is subject to change and employees should always contact us for authorisation prior to making any appointments. This service doesn't support for monitoring of any ongoing condition, including consultations or treatment.

NHS wait times

Wait times for diagnosis are subject to change. Currently, members can request our help if the NHS wait time is more than three weeks for diagnosis. 

Our nationwide network of private hospitals

We have a network of facilities providing members with access to diagnostics consultations and tests. This network includes our own Benenden Hospital located in Kent. The hospitals in our network can change from time to time so check for the most up to date information. Please note, not all hospitals undertake all diagnostic services. 

Your employees can have their condition assessed to determine if they're likely to benefit from physiotherapy and if so, the best course of treatment. If recommended, physiotherapy may be provided either via virtual or face-to-face sessions with a physiotherapist in our network or guided self-managed exercises.

What's included 

• For symptoms that can be managed with guided self-management, a physiotherapist will design a bespoke programme of exercises to address your employee's individual needs.
• Our physiotherapist will support your employees throughout their journey at specific intervals via case management telephone calls.
• Your employees can view prescribed exercises through a personalised Online Digital Rehabilitation programme. This can record activity to help inform our physiotherapist on progress, using this to support their recovery.

Face-to face and virtual physiotherapy treatment

• Face-to-face or virtual physiotherapy treatment is provided through our national network of physiotherapy clinics.
• Employees may receive sessions of physiotherapy per case – the number of sessions your employees receive will depend on clinical guidance from the physiotherapist and they may be advised to complete exercises at home.

What's excluded 

• We won't pay for services relating to the same medical condition on the same body area within two years of us first authorising support.
• We’re unable to provide support if the physiotherapist determines your employee's condition cannot be treated via guided self-management or within in a six-session model.
• If we’re unable to provide physiotherapy via our network, we may offer an alternative solution.

Employees can call our helpline 24 hours a day, 7 days a week for immediate emotional support and signposting for problems such as mild to moderate anxiety, depression, bereavement, relationships, legal and debt concerns.

What's included

• We can provide support and signposting for mild to moderate anxiety, depression, bereavement, relationships, legal and debt concerns.
• We provide immediate support and reassurance and can guide individuals to the most appropriate services and resources to help them.
• Employees can access this service when travelling abroad.

Nobody wants a nervous wait for answers, so help your employees find answers faster with private Medical Diagnostics. Your employees can request a private diagnosis when their NHS wait time is over three weeks. They will need to be referred by a qualified NHS Practitioner in order to access this service. Employees must contact us for authorisation before they proceed with any appointments.

What's included 

• Dependent on authorisation, our service includes consultations with an appropriate and experienced consultant and may include tests such as scans and x-rays.
• We can support any authorised diagnostics for employees up to the value of £2,500 per condition.
• We have an extensive nationwide network of facilities providing employees with access to diagnostics consultations and tests. This network includes our own Benenden Hospital located in Kent and access to diagnostic facilities across the UK.

What's excluded 

• Employees will be responsible for funding any diagnostics costs incurred over £2,500.
• We won't fund diagnosis undertaken prior to authorisation.
• All appointments we authorise must take place within six months of our initial authorisation and we won't be able to settle any expenses that are incurred more than six months after initial authorisation.
• We won't pay for services relating to the same medical condition on the same body area within two years of us first authorising support.
• We won't currently authorise diagnostic assistance for any appointments which aren't for diagnostic purposes, cosmetic concerns, angiograms (cardiac catheterisation) specialist assistance for pain management, complementary therapy, second opinion consultations and any diagnosis where, in our view, it may be safer to remain on the NHS waiting list e.g. psychiatry and suspected cancer diagnosis or where the diagnosis may lead to a long-term medical requirement.

This list is subject to change and employees should always contact us for authorisation prior to making any appointments. This service doesn't support for monitoring of any ongoing condition, including consultations or treatment.

NHS wait times

Wait times for diagnosis are subject to change. Currently, members can request our help if the NHS wait time is more than three weeks for diagnosis. 

Our nationwide network of private hospitals

We have a network of facilities providing members with access to diagnostics consultations and tests. This network includes our own Benenden Hospital located in Kent. The hospitals in our network can change from time to time so check for the most up to date information. Please note, not all hospitals undertake all diagnostic services. 

With the right support, neurodivergent or disabled people from all walks of life can thrive. But it's difficult to know where to find that right support.

Our new service connects with an adviser who can help offer clear signposting, compassionate support and guidance – with or without a diagnosis.

We could all find ourselves in a situation where our abilities have changed. Some disabilities, like visual or hearing difficulties, are relatively well understood. Others, including neurodivergent conditions like ADHD, are only recently getting the attention they need.

With so many different conditions, it can be confusing trying to find advice that's tailored to specific needs.

That's why this service offers friendly, impartial advisers who will answer any questions for employees or for their family.

How we can help

We can offer support for a really wide range of different conditions. We've listed some of the most common types below, but this is just a brief overview:

• Neurodivergence (including autism and ADHD).
• Specific learning differences (SpLD), including dyslexia, dyscalculia, dyspraxia and dysgraphia.
• Physical disabilities, such as muscular dystrophy, cerebral palsy, blindness or visual impairment, and deafness or hearing impairment.
• Anxiety disorders or obsessive-compulsive disorders (OCD).
• Speech, language and communication needs (SLCN).

And for all of these, we can offer advice on wider questions, such as:

• guidance on the condition in question
• help with accessing services, education, and employment
• clear explanations of legal rights, funding options, benefits, and entitlements
• understanding rights (including employment rights) as a parent of a child needing care

What's not included 

Since this is an advice service, it doesn't offer more than advice – so we can't arrange or fund diagnoses or care.

Fostering an open culture around mental health is vital to encouraging a healthy attitude toward mental wellbeing in the workplace. Our Mental Health Support is a key component of our healthcare that helps you to support the mental health of all your employees.

What's included 

Our experienced counsellors can provide short-term structured support for employees facing life stressors such as:

• Bereavement.
• Work or relationship difficulties.
• Mild to moderate distress.

This can also include support for common mental health conditions such as anxiety or depression, where a short course of structured support would be clinically beneficial. 

Before treatment is offered, an assessment is carried out over the phone to determine the type of support that's most appropriate for your employee, which could be:

Structured wellbeing counselling

• This could include up to six sessions of structured wellbeing counselling which may be delivered by phone, face-to-face or video calls with one of the counsellors in our network.

Supported self-help

• This is guided self help based on cognitive behavioural therapy (CBT). Designed by a Psychological Wellbeing Practitioner, employees receive a set of supportive learning modules to complete. They'll work through a programme and have up to six support calls to help monitor their progress. This will include agreeing progressive actions and goals that will work to help your employees resolve their symptoms.

Supported referral

• For conditions deemed moderate to severe, we’ll help your employee by making a supported referral to the NHS.

What's not included  

• This service isn't intended to provide ongoing care or support for more severe, long-term conditions. As a result, there may be cases where we're unable to support due to the complexity of their circumstances. In these instances, we’ll provide telephone support calls with a counsellor until your employee receives an assessment from the NHS.
• We can't provide counselling support when your employee is receiving other types of support from another service (such as the NHS or a private therapist, community psychiatric nurse, psychiatrist, psychologist and recovery programmes).
• If we're unable to provide mental health counselling via our network, we may offer an alternative solution.
• This service will not initiate, monitor or review any mental health medications.

Dealing with cancer can be overwhelming and difficult. So, if your employee has cancer, they can request our Cancer Support service. This service gives them access to a dedicated care team who'll provide them with emotional and practical support and advice. 

Please note that this service can also be requested by members who have been diagnosed with tuberculosis.

What's included

We'll start with an introductory call with a nurse and then a dedicated care team will be on hand for 8 additional calls (up to 20 minutes each). They'll discuss specific concerns or questions your employee may have. As part of the support they can email and message them too.

We aim to provide the best possible care, so the type of support and information provided will be tailored to your employee's specific needs and may include:

• Understanding their diagnosis and its potential consequences.

• Helping them to prepare questions ahead of consultations or supporting them afterwards to understand what's been discussed.

• Helping your employee to access services available from the NHS and other organisations.

• Supporting them emotionally.

• Practical advice on dealing with the implications of cancer.

• Helping with the adjustment to life after cancer.

• Preparing them to return to work and supporting them after their return.

The care team will offer their assistance where they can and, in their clinical discretion, may:

• Signposting you to the Benenden Charitable Trust which could help with things like equipment, complementary therapies, special clothes, head coverings (like wigs) or prosthetics.

• Signpost them to one of the other membership services provided by Benenden Health such as the 24/7 Mental Health Helpline, Mental Health Support or Physiotherapy.

• Give them information about local and national charities, organisations or support groups.

What's excluded

• Unfortunately, we won’t provide support relating to the same medical condition on the same body area within two years of us first authorising support.

• Support is not available for basal cell carcinomas (BCCs).

• Third-party services/therapies, specialist clothing, head coverings and prosthesis are arranged and paid* for at the clinical discretion of your nurse. We won't pay for any services or items which you purchase direct.

• This service is unavailable to members under 18 years old.

Please note that this service is designed to supplement, not replace, primary consultant-led care provided in the NHS or privately. Your employee's primary care remains the responsibility of the NHS or private consultant.

We all want the best for our loved ones, but encountering the care system for the first time can be genuinely confusing trying to work out what to do. That's why our adult care service can put your employees in contact with an expert who can help navigate the system, to get the care they deserve.

We know how important it is, especially if it's for a potentially vulnerable family member so, we're here for their families too.

How we can help

There's lots of different types of care we can offer advice on, including:

• Care at home or live-in care
• Residential or nursing care
• Assisted living
• Respite care
• Hospital discharge

And we can also have an in-depth chat about more specific topics, such as:

• working out care needs, and which care provider will be most suitable
• finding out about state funding, including benefits and entitlement
• signposting to help with remaining independent at home, including home adaptations
• understanding what happens on discharge from hospital, as well as how the NHS and Social Services work

What's not included 

Since this is an advice service, it doesn't offer more than advice – so we can't arrange or fund any of the care services themselves.