9am-5pm, Mon - Fri excludes Bank Holidays.
24th December – Lines close at 3pm
31st December – Lines close at 3pm
8am-5pm, Mon-Fri excludes Bank Holidays.
24th December – Lines open at 9am and close at 3pm
31st December – Lines open at 9am and close at 3pm
Open 24 hours, 7 days a week
Adult Care Advice Service
Let's talk about adult care
We all want the best for our loved ones, but if you're encountering the care system for the first time, it can be genuinely confusing trying to work out what to do.
That's why our adult care service puts you in contact with an expert who can help you navigate the system, so your loved ones can get the care they deserve.
Until they need to use it, most people don’t really know much about the adult care system. But there’s lots of situations where you might find yourself having to get to grips with it.
We know how important it is, especially if it's for a potentially vulnerable family member so, we're here for your family too. You can ask for advice for yourself, your partner, your children or your parents and your partner’s parents – even if they're not members.
How we can help
There's lots of different types of care we can offer advice on, including:
Care at home
Live-in care
Residential care
Nursing care
Assisted living
Respite care
Hospital discharge
And we can also have an in-depth chat about more specific topics, such as:
working out your care needs, and which care provider will be most suitable
finding out about state funding, including benefits and what you’re entitled to
signposting you to help with remaining independent at home, including home adaptations
understanding what happens when you get discharged from hospital, as well as how the NHS and Social Services work
"Benenden Health was very easy to contact, sympathetic and knowledgeable on the phone and my problem was dealt with quickly and efficiently.
I would thoroughly recommend Benenden Health membership."
Gill, July 2025
What's not included
Since this is an advice service, it doesn’t offer more than advice – so we can’t arrange or fund any of the care services themselves.
Affordable private healthcare
We're not a health insurance provider. We're a not-for-profit who complement the NHS, and we're on a mission to make private healthcare accessible to all.
- No age limits.
- Everyone is accepted (all UK residents).
- No quotes, hidden fees, or excess to pay.
- No medical questionnaire required.
Only £15.85 per person, per month.
How to use our Adult Care Advice service
Available from day one of membership
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Contact us
Call us on 0300 304 5700 between 8am and 5pm (Monday-Friday) for authorisation.
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Arranging support
If we can help, we'll arrange the first call with an adviser who'll talk through the support you require and your next steps.
Calls to 03 numbers from UK landlines and mobiles cost no more than a national rate call to 01 or 02 numbers. If you receive inclusive free calls to 01 or 02 numbers with your landline or mobile tariff, calls to 03 numbers will also be included.
