9am-5pm, Mon - Fri excludes Bank Holidays.
24th December – Lines close at 3pm
31st December – Lines close at 3pm
8am-5pm, Mon-Fri excludes Bank Holidays.
24th December – Lines open at 9am and close at 3pm
31st December – Lines open at 9am and close at 3pm
Open 24 hours, 7 days a week
Mental Health Support
Let's talk about Mental Health Support
We all need a bit of extra help from time to time, especially when it comes to our mental health. But it’s easy to put on a smile and pretend we’re doing okay, while under the surface we’re struggling.
You can request support for mild to moderate health challenges - things like stress, anxiety, low mood or if you're dealing with a tough situation.
If it's clinically beneficial we can help with a short course of structured support.
How we can help
To begin with, we’ll run a telephone assessment with you and talk about what you’re going through – this will allow us to see if we can help.
Then if we can we’ll recommend either:
Wellbeing counselling
We’ll put you in touch with a Counsellor or Assistant Psychologist in our mental health network, who'll guide you through a short course of up to 6 sessions (either by video call, over the phone, or in person).
Supported self-help
Sometimes developing personal coping strategies can help. If we think that could be the case for you, we’ll offer a guided self-help programme, based on cognitive behavioural therapy (CBT).
You’ll receive materials and exercises, either online or paper-based, that you work through on your own. To help, a Psychological Wellbeing Practitioner will call you at the start and end of your programme. They’ll talk through the exercises and practical techniques for overcoming negative feelings.
"Benenden Health was very easy to contact, sympathetic and knowledgeable on the phone and my problem was dealt with quickly and efficiently. I would thoroughly recommend Benenden Health membership."
Gill, July 2025
What's not included
If you need specialist or longer-term support, then we won’t be able to help. But we’ll always try to point you in the direction of someone who can.
We can’t start, monitor or review any mental health medications, such as antidepressants. And we can’t offer this service if you’re already getting mental health support (for example, from an NHS or Private Therapist, Psychiatrist, or Psychologist).
You have to be at least 11 years old to use this service.
Affordable private healthcare
We're not a health insurance provider. We're a not-for-profit who complement the NHS, and we're on a mission to make private healthcare accessible to all.
- No age limits.
- Everyone is accepted (all UK residents).
- No quotes, hidden fees, or excess to pay.
- No medical questionnaire required.
Only £15.85 per person, per month.
How to access Mental Health Support
Available after six months of membership
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Contact us
Call our Mental Health Helpline on 0800 414 8247 from the UK or +44 800 414 8247 from abroad, select option 2.
Available 24 hours a day, 7 days a week.
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Arranging support
If we're able to help, we'll approve support and let you know the next steps.
For members under the age of 16, your parent or guardian will need to call for you. You’ll be supported by a clinician experienced with helping children and young people.
Suffering from self-harm, suicidal thoughts or an eating disorder?
These are serious and acute conditions. At Benenden Health, unfortunately, we don't offer the intensive help you might need. We urge anyone experiencing these conditions to contact their registered GP practice or the Samaritans.
Seek help today.
