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Providing help and support during Coronavirus

  • Regular updates on our services
  • Access to our health and wellbeing hub
  • Coronavirus (COVID-19) updates

Coronavirus (COVID-19)

As we enter another lockdown, we understand you may be facing uncertainty and tough times. Because your health, and that of your loved ones, is important to you, we want you to know that we’re here to support you wherever we can.

Here for you

For Benenden Health members, our services remain available to you, including our 24/7 GP and 24/7 mental health helplines which have been invaluable to many throughout the pandemic. 


Benenden Health members also have access to a range of popular health and wellbeing classes through our partner Vita Health. For more information about these classes please log into My Benenden


And as well as making sure we’re here for you, we continue to help our NHS. We’re supporting the Royal Brompton Hospital, recognised worldwide for their work in respiratory disease, with their research into Covid-19.


If you're in financial difficulty due to COVID-19 and need to discuss your payment options please contact us on 0800 414 8100

Healthcare update An update on all our services

What does this mean for treatment and diagnostics?

We’re pleased to be able to continue to provide you with diagnosis and treatment through many of our partners, although Health Assessments are affected and some appointments may need to be re-booked.


If you have an appointment booked with us, please do attend unless otherwise advised. This is in line with Government guidance and providers will ensure this is a safe experience for you.


If there’s a delay due to Covid-19, any diagnosis and treatment authorisation we’ve already provided to you during the pandemic will remain valid until 31st October 2021. Please contact the consultant(s) or hospital(s) listed in your original authorisation letter and they will guide you in arranging your appointments.


Please do continue to visit your GP if you have any health concerns, and should they refer you to a consultant for further diagnosis, Benenden Health may be able to assist you in accessing this if there is an extended wait via the NHS

View our procedure list

Unfortunately, we're unable to help members access a COVID-19 vaccine as this is a service being closely monitored and administered through the NHS. Our GP 24/7 helpline offers advice and support relating to COVID-19, but we're unable to offer any further help with regards to accessing vaccines.


How to stay healthy in mind and body during COVID-19

We’re here to care for our members.

For help and advice during this challenging time take a look at some of our articles on:

  • How to reduce stress
  • The importance of getting a good night’s sleep
  • Mental health in children and young adults
  • 9 reasons to get out in the garden
  • Free online wellbeing classes for members on pilates, stretch and flex and much more

Health and wellbeing hub Login to My Benenden to book a free wellbeing class

Useful information and sources

Am I vulnerable?

Who is classed as vulnerable, what is a long-term condition, do I need to be worried, should I self-isolate? These are current common health concerns of the nation as whole.

Self isolation and social distancing

Coronavirus can be spread when people with the virus have close, sustained contact with people who are not infected. This typically means spending more than 15 minutes within two metres of an infected person, such as talking to someone for instance.

How do I protect myself?

Information on hand hygiene, planning ahead and how to use health services and resources.

Information sources

Facebook, Instagram and Twitter can be fabulous sources of information but sadly this information may not be fact based and can quickly raise anxiety and spread concern.  The spread of misinformation, myth and rumour can create serious health and social implications for our society. 

When looking for Coronavirus information the following will provide the most up to and evidence-based information:


English government and public health information

Welsh government & public health information

Scottish government & public health information

Northern Ireland Executive & public health

Accredited Twitter feeds 

Public Health England @PHE_uk
Public Health Wales @PublicHealthW 
Public Health Scotland @P_H_S_Official
Public Health Northern Ireland @publichealthni

Our 24/7 GP helpline partner Medical Solutions have also provided a range of resources including helpful videos