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Providing help and support during Coronavirus

  • Regular updates on our services
  • Access to our health and wellbeing hub
  • Coronavirus (COVID-19) updates

Coronavirus (COVID-19)

What does this mean for our services?

Ever since we came into being, Benenden Health has stood by its members, providing essential healthcare services. Our organisation thrives on being a mutual, where contributions from a membership of over 800,000 are used to support your health and wellbeing. During the current crisis that won't change. 

If you're in financial difficulty due to COVID-19 and need to discuss your payment options please contact us on 0800 414 8100

Healthcare update Update on all our services

What does this mean for treatment and diagnostics?

You can request authorisation for diagnostics or treatment. However, as a result of the Covid-19 pandemic, some members experience restrictions or delays. 


We’d like to reassure you that any diagnosis and treatment authorisation we’ve already provided to you during the Covid-19 pandemic will remain valid until 31st October 2021. 


Please contact the consultant(s) or hospital(s) listed in your original authorisation letter and they will guide you in arranging your appointments.

View our procedure list

How to stay healthy in mind and body during COVID-19

We’re here to care for our members.

For help and advice during this challenging time take a look at some of our articles on:

  • How to reduce stress
  • The importance of getting a good night’s sleep
  • Mental health in children and young adults
  • 9 reasons to get out in the garden
  • Free online wellbeing classes for members on pilates, stretch and flex and much more

Health and wellbeing hub Login to My Benenden to book a free wellbeing class

Useful information and sources

Am I vulnerable?

Who is classed as vulnerable, what is a long-term condition, do I need to be worried, should I self-isolate? These are current common health concerns of the nation as whole.

Self isolation and social distancing

Coronavirus can be spread when people with the virus have close, sustained contact with people who are not infected. This typically means spending more than 15 minutes within two metres of an infected person, such as talking to someone for instance.

How do I protect myself?

Information on hand hygiene, planning ahead and how to use health services and resources.

Information sources

Facebook, Instagram and Twitter can be fabulous sources of information but sadly this information may not be fact based and can quickly raise anxiety and spread concern.  The spread of misinformation, myth and rumour can create serious health and social implications for our society. 

When looking for Coronavirus information the following will provide the most up to and evidence-based information:


English government and public health information

Welsh government & public health information

Scottish government & public health information

Northern Ireland Executive & public health

Accredited Twitter feeds 

Public Health England @PHE_uk
Public Health Wales @PublicHealthW 
Public Health Scotland @P_H_S_Official
Public Health Northern Ireland @publichealthni

Our 24/7 GP helpline partner Medical Solutions have also provided a range of resources including helpful videos