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Providing help and support during Coronavirus

  • Updates on our services
  • Coronavirus (COVID-19) updates
  • Support if you're suffering from Long Covid
  • Access to our health and wellbeing hub

Coronavirus (COVID-19)

We understand that you may be facing uncertainty and tough times. Your health, and that of your loved ones is very important to us. We want you to know that we’re here to support you wherever we can. Here for you, them and everyone. 

Here for you

For Benenden Health members, our services remain available to you, including our GP 24/7 and Mental Health helplines which have been invaluable to many throughout the pandemic. 

 

Benenden Health members also have access to a range of popular health and wellbeing classes through our partner Vita Health. For more information about these classes please log into My Benenden

 

And as well as making sure we’re here for you, we continue to help our NHS. We’re supporting the Royal Brompton Hospital, recognised worldwide for their work in respiratory disease, with their research into COVID-19.

Healthcare update An update on all our services

What does this mean for treatment and diagnostics?

We’re pleased to be able to continue to provide you with diagnosis and treatment through many of our partners.

 

If you have an appointment booked with us, please do attend unless otherwise advised. This is in line with Government guidance and providers will ensure this is a safe experience for you.

 

If there’s a delay due to COVID-19, any diagnosis and treatment authorisation we’ve already provided to you during the pandemic will remain valid until 30th June 2022. Please contact the consultant(s) or hospital(s) listed in your original authorisation letter and they will guide you in arranging your appointments. We are unable to defer appointments due to personal commitments, and you must be available for any appointments offered.

 

Please do continue to visit your GP if you have any health concerns, and should they refer you to a consultant for further diagnosis, Benenden Health may be able to assist you in accessing this if there is an extended wait via the NHS

View our procedure list

Unfortunately, we're unable to help members access a COVID-19 vaccine as this is a service being closely monitored and administered through the NHS. Our GP 24/7 helpline offers advice and support relating to COVID-19, but we're unable to offer any further help with regards to accessing vaccines.


Useful information and sources

Am I vulnerable?
Getting back to normal and social distancing
How do I protect myself?
Information sources

What is Long Covid?

‘Long Covid’ refers to the ongoing ill-health experienced by some people after the initial, or acute, Covid-19 infection is over. It’s also known as post-Covid-19 syndrome.

How we can help support you

Could you be affected?

For most people, Covid-19 is a short illness. But some people can experience symptoms for weeks or months after the initial illness, even if they were previously healthy.

As Long Covid is a newly emerging condition, some sufferers have found it hard to get a diagnosis and the help they need. But now there’s more research under way to help doctors understand the illness and find the best ways to treat it.

What should I do if I think I have Long Covid?

If you have unusual symptoms lasting a month or more you should contact your GP. You can be diagnosed with Long Covid even if you didn’t have a positive Covid-19 test when you were first ill. The test can produce false negatives and testing wasn’t widespread early on in the pandemic.

Depending on your symptoms, your doctor may suggest blood tests, a chest X-ray and ECG, or heart trace, to assess your condition and rule out other causes.

Common Long Covid symptoms include

Physical symptoms

  • Fatigue, or extreme tiredness
  • Breathlessness
  • Cough
  • Chest pain
  • Joint and muscle pain
  • Loss of taste or smell

Mental symptoms 

  • Depression and anxiety
  • Brain fog or not being able to concentrate and think straight

How we can help support you

Our 24/7 GP advice line is always there for advice and guidance. Although we can't diagnose Long Covid we can provide support with other symptoms

 

If you have been diagnosed with Long Covid and are suffering physical symptoms our Physiotherapy team may be able to provide guidance.

 

If you have been diagnosed with Long Covid and are suffering from symptoms such as anxiety or fatigue the 24/7 Mental Health Helpline may be able to offer additional support


Receive the latest health and wellbeing advice from Benenden Health.

We will share tips on eating healthy, ideas to improve your mental wellbeing along with easy to digest information on common health conditions.

Download your guide to Benenden Healthcare which explains all the services provided with our healthcare - what's included and excluded and how you access them. 

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How to stay healthy in mind and body during COVID-19

We’re here to care for our members.

For help and advice during this challenging time take a look at some of our articles on:

  • How to reduce stress
  • The importance of getting a good night’s sleep
  • Mental health in children and young adults
  • 9 reasons to get out in the garden
  • Free online wellbeing classes for members on pilates, stretch and flex and much more

Health and wellbeing hub Login to My Benenden to book a free wellbeing class

Receive the latest health and wellbeing advice from Benenden Health.

We will share tips on eating healthy, ideas to improve your mental wellbeing along with easy to digest information on common health conditions.

Download your guide to Benenden Healthcare which explains all the services provided with our healthcare - what's included and excluded and how you access them.