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Coronavirus (COVID-19)

Coronavirus (COVID-19)

This information was updated on Monday 30th March 2020. It comprises Government advice and third party information.

This page is being reviewed and updated as appropriate, Monday to Friday, 8am to 5pm. If you are visiting this page outside of those times, please be aware that Government advice may have changed


During the current pandemic, Benenden Health is using guidance from the Department of Health and Public Health England to protect its workforce, and are also well-placed to continue to provide certain healthcare services during the Government’s social isolation measures.

For 115 years, our mission has been to serve you, and rest assured that will continue. During the current situation, we will be providing advice and information to help you, your friends and family and – if you are one of our business customers – your colleagues and workplaces too.

We know the coming days and weeks will be filled with uncertainty and we want to help support you all as best we can.

What does this mean for our services? 

Ever since we came into being, Benenden Health has stood by its members, providing essential healthcare services. Our organisation thrives on being a mutual, where contributions from a membership of over 800,000 are used to support your health and wellbeing. That won’t change.

What is Coronavirus (COVID-19)

According to the NHS, COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called Coronavirus and symptoms include a cough, fever and breathing difficulties.

The illness is often more severe in people with a weakened immune system, older people, and those with long term conditions. For those who are normally healthy, your immune system should be able to manage this virus, as it would any common cold/flu.

What to do if you suspect you might have Coronavirus (COVID-19)

Current advice for UK residents – if you live alone, self-isolate for 7 days. If a member of your household begins showing symptoms everyone needs to self-isolate for 14 days, if you have either:

  • a high temperature, equal or greater to 37.8˚c for a prolonged period of time

  • a new, continuous cough

Do not go to a GP surgery, pharmacy or hospital. You do not need to contact 111 to tell them you’re staying at home.

Only use the NHS 111 online Coronavirus service if:

You feel you cannot cope with your symptoms at home
Your condition gets worse
Your symptoms do not get better after 7 days

Useful information and sources

Am I vulnerable?

Who is classed as vulnerable, what is a long-term condition, do I need to be worried, should I self-isolate? These are current common health concerns of the nation as whole.

Self isolation and social distancing

Coronavirus can be spread when people with the virus have close, sustained contact with people who are not infected. This typically means spending more than 15 minutes within two metres of an infected person, such as talking to someone for instance.

How do I protect myself?

Information on hand hygiene, planning ahead and how to use health services and resources.

Information sources

Facebook, Instagram and Twitter can be fabulous sources of information but sadly this information may not be fact based and can quickly raise anxiety and spread concern.  The spread of misinformation, myth and rumour can create serious health and social implications for our society. 

When looking for Coronavirus information the following will provide the most up to and evidence-based information:

Government information -

NHS information -

Travel information -

Accredited Twitter feeds - Public Health England @PHE_uk & Department of Health and Social Care @DHSEgovuk

Our 24/7 GP helpline partner Medical Solutions have also provided a range of resources including helpful videos