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Providing help and support during Coronavirus

  • Regular updates on our services
  • Access to our health and wellbeing hub
  • Coronavirus (COVID-19) updates

Coronavirus (COVID-19)

If you're in financial difficulty due to COVID-19 and need to discuss your payment options please contact us on 0800 414 8100

What does this mean for our services?

Ever since we came into being, Benenden Health has stood by its members, providing essential healthcare services. Our organisation thrives on being a mutual, where contributions from a membership of over 800,000 are used to support your health and wellbeing. During the current crisis that won't change. 

Healthcare update Update on all our services

What does this mean for treatment and diagnostics?

You can request authorisation for diagnostics or treatment. However, as private healthcare services resume following the Covid-19 pandemic, some members may continue to experience restrictions or delays. 


We’d like to reassure you that any diagnosis and treatment authorisation we’ve already provided to you during the Covid-19 pandemic will remain valid until 31st October 2021. 


Please contact the consultant(s) or hospital(s) listed in your original authorisation letter and they will guide you in arranging your appointments.

View our procedure list

How to stay healthy in mind and body during COVID-19

We’re here to care for our members.

For help and advice during this challenging time take a look at some of our articles on:

  • How to reduce stress
  • The importance of getting a good night’s sleep
  • Mental health in children and young adults
  • 9 reasons to get out in the garden
  • And much more..

Health and wellbeing hub

What is Coronavirus (COVID-19)

According to the NHS, COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called Coronavirus and symptoms include a cough, loss of taste or sense of smell, fever and breathing difficulties.

The illness is often more severe in people with a weakened immune system, older people, and those with long term conditions. For those who are normally healthy, your immune system should be able to manage this virus, as it would any common cold/flu.

For more information please visit the NHS website regarding

Only use the NHS 111 online Coronavirus service if:

  • You feel you cannot cope with your symptoms at home
  • Your condition gets worse
  • Your symptoms do not get better after 7 days

What to do if you suspect you might have Coronavirus (COVID-19)

Current advice for UK residents – if you live alone, self-isolate for 7 days. If a member of your household begins showing symptoms everyone needs to self-isolate for 14 days, if you have either:

  • a high temperature, equal or greater to 37.8˚c for a prolonged period of time

  • a new, continuous cough

  • loss of taste or sense of smell

Do not go to a GP surgery, pharmacy or hospital. You do not need to contact 111 to tell them you’re staying at home.

If you have symptoms contact NHS119 who will advise on testing and next steps.  Alternatively if your symptoms are life threatening call 999.


Useful information and sources

Am I vulnerable?

Who is classed as vulnerable, what is a long-term condition, do I need to be worried, should I self-isolate? These are current common health concerns of the nation as whole.

Self isolation and social distancing

Coronavirus can be spread when people with the virus have close, sustained contact with people who are not infected. This typically means spending more than 15 minutes within two metres of an infected person, such as talking to someone for instance.

How do I protect myself?

Information on hand hygiene, planning ahead and how to use health services and resources.

Information sources

Facebook, Instagram and Twitter can be fabulous sources of information but sadly this information may not be fact based and can quickly raise anxiety and spread concern.  The spread of misinformation, myth and rumour can create serious health and social implications for our society. 

When looking for Coronavirus information the following will provide the most up to and evidence-based information:


English government and public health information

Welsh government & public health information

Scottish government & public health information

Northern Ireland Executive & public health

Accredited Twitter feeds 

Public Health England @PHE_uk
Public Health Wales @PublicHealthW 
Public Health Scotland @P_H_S_Official
Public Health Northern Ireland @publichealthni

Our 24/7 GP helpline partner Medical Solutions have also provided a range of resources including helpful videos