How to request our diagnostic and treatment services

Benenden Personal Healthcare is offered on a discretionary basis, which means we look at each case individually to assess your situation and understand how waiting lists could affect your lifestyle.

Please answer a few quick questions to see if and how we can help.

Are you an existing member?
Getting in touch
If you are experiencing excessive waiting times within the NHS and this is causing you distress, contact one of our advisers on 0800 414 8100, to discuss your specific needs.

When you call us, you will need to provide the following information:
  • Your Benenden membership number
  • Information about your condition and what type of consultation, treatment or test you need
  • The NHS wait time for any service you’re requesting and confirmation that you have been referred through the NHS. You will also be asked about the effect the wait is having on you
Requesting services
For diagnostic consultations, one of our advisers will ask for the type of consultant you need to see, the wait time for an appointment on the NHS and the effect this is having on your quality of life. You may be asked to provide a copy of your GP referral.

If you already have a diagnosis and are requesting treatment for your condition we’ll need the CCSD code which can be obtained from your consultant, in relation to your treatment. In some cases we will need a copy of the consultant’s report that advises the service you need.
Your appointment
Where an adviser has been able to authorise the requested service you will be presented with a letter of authorisation which will allow you to make the necessary arrangements for your appointment.

For treatment, you will be required to visit one of the 22 approved hospitals with coverage across the whole of the UK. If you live within a two-hour car journey time of Benenden Hospital in Kent, your diagnosis and treatment will take place there. If you live more than two hours away from Benenden Hospital, we will normally ask you to go to the nearest approved hospital to your home, but you can request to be treated at another approved hospital or clinic if it is more convenient.

You must get written authorisation from Benenden for all medical services before proceeding.
Treatment Funding
Funding for any appointments must be authorised by Benenden before your appointment is arranged. Benenden Personal Healthcare offers treatment services on a discretionary basis.

Please contact one of our advisers on 0800 414 8100 before making any arrangements. Lines are open Monday to Friday 8am to 8pm.