How to request our diagnostic and treatment services
Benenden Personal Healthcare is offered on a discretionary basis, which means we look at each case individually to assess your situation and understand how waiting lists could affect your lifestyle.
Please answer a few quick questions to see if and how we can help.
When you call us, you will need to provide the following information:
- Your Benenden membership number
- Information about your condition and what type of consultation, treatment or test you need
- The NHS wait time for any service you’re requesting and confirmation that you have been referred through the NHS. You will also be asked about the effect the wait is having on you
If you already have a diagnosis and are requesting treatment for your condition we’ll need the CCSD code which can be obtained from your consultant, in relation to your treatment. In some cases we will need a copy of the consultant’s report that advises the service you need.
For treatment, you will be required to visit one of the 22 approved hospitals with coverage across the whole of the UK. If you live within a two-hour car journey time of Benenden Hospital in Kent, your diagnosis and treatment will take place there. If you live more than two hours away from Benenden Hospital, we will normally ask you to go to the nearest approved hospital to your home, but you can request to be treated at another approved hospital or clinic if it is more convenient.
You must get written authorisation from Benenden for all medical services before proceeding.
Please contact one of our advisers on 0800 414 8100 before making any arrangements. Lines are open Monday to Friday 8am to 8pm.