How to request our diagnostic and treatment services

Step 1: Check eligibility
To access our diagnostic and treatment services you must have been a member of Benenden for more than six months.

If you have not yet been a member for six months you should continue to seek diagnosis and treatment of any condition via your local NHS services.
Step 2: See your GP
Before requesting services through your Benenden membership, you must visit your GP, who will determine what type of consultant you need to see and/or what type of diagnostic test or treatment is required.

Your GP should then make a referral for the consultation or treatment you require, which can be private or under the NHS. Remember also to ask your GP what the referral waiting time is, as we will ask for this information when you request services via Benenden.
Step 3: Call Member Services
Next, contact our Member Services department on 0800 414 8100, to discuss your diagnostic or treatment requirements.

When you speak to one of our Advisers you will need to provide the following information:
  • Your Benenden membership number
  • Information about your condition including what type of consultation, treatment or test you need
  • The NHS wait time for any service you’re requesting and confirmation that you have been referred by your GP. You will also be asked about the effect the wait is having on you.
For diagnostic consultations, you may be asked to provide a copy of your GP referral.

For treatment of your condition you will need the CCSD code - which should be obtained from your consultant - in relation to your treatment. In some cases we will need a copy of the consultant’s report that details the treatment you need.
Step 4: Authorisation
If your wait on the NHS is more than three weeks for a diagnostic consultation OR five weeks to receive treatment, our Adviser can consider authorising your request where this medical activity is covered by Benenden. Our Advisers always consider the impact any condition is having on your life. A list of services we cannot provide can be found here.

Consideration is also given to the impact of your symptoms or condition on your quality of life.
Step 5: Appointment
Where our Adviser has been able to authorise the requested service, you will be provided with a letter of authorisation which will allow you to make the necessary arrangements for your appointment at the appropriate clinic or hospital.

For diagnostic consultation, you can access a large network of hospitals across the UK. For treatment, you will be required to visit one of the 22 approved hospitals with coverage across the whole of the UK - for a full list, visit

If you live within a two-hour car journey time of Benenden Hospital in Kent, your diagnosis and treatment will take place there. If you live more than two hours away from Benenden Hospital, we will normally ask you to go to the nearest approved hospital to your home.

You must get written authorisation from Benenden for all medical services before proceeding, including any further diagnostic and treatment activity.

Where we are unable to authorise the requested service we advise our members to pursue the diagnosis and treatment of any condition via their local NHS services.