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Surgical Treatment
We’re on a mission to improve the nation’s health by making quality private healthcare affordable and accessible. That's why you can request access to a select range of Surgical Treatments when the NHS wait is over 5 weeks.
How we choose our list of surgical treatments
Like all the services included in our healthcare, the treatments we cover are paid by our membership fees and we make sure the ones we choose are the best possible value. We can’t cover everything, but with over 250 procedures included, we'll help you get back to feeling your best where we can. The treatments we cover are:
- Relatively simple, not big, or complicated.
- Require less than 24 hours in hospital.
- Single operations that don’t need repeat procedures or additional monitoring.
- Carefully chosen to best support all of our members.
Examples of treatment we don't cover:
- Brain, heart and cancer, which the NHS already do well.
- Cosmetic, joint replacements, and varicose veins.
What's included
Dependent on authorisation, we can support the full cost of any treatment on our approved procedures in our treatment network. This includes:
Fees for surgeons, anaesthetics, operating theatres, accommodation, nursing, medical admission, and specialist consultants.
Pre-operative tests and post-operative physiotherapy, dressings or other consumables that are necessary.
Please note:
You must contact us for authorisation before you proceed with any appointments - we won't provide funding if you proceed without our authorisation.
We can only support with procedures under the specialities listed on our approved procedure list.
We'll ask you to provide a copy of a consultant's report confirming the CCSD code for the procedure required and confirmation the NHS wait is longer than 5 weeks.
What is a CCSD code?
CCSD stands for Clinical Coding and Schedule Development Group. It's a standard coding system for all private medical procedures and is commonly used in the UK private medical sector. This is your treatment procedure code and your consultant should be able to provide this code as standard.
Where we're able to authorise your request, you’ll be provided with authorisation to make your appointments at one of our approved treatment hospitals.
Please refer to our approved procedures and ensure you always contact us before arranging any appointments to find out whether we can help you.
Treatment of tuberculosis
Benenden Health was founded in 1905 to provide care for postal workers suffering from tuberculosis (TB). We continue to provide this care today. If you’re diagnosed with tuberculosis, we’ll cover the cost of approved treatment. This service is provided on an insured basis and is available to all members after six months of membership.
Affordable private healthcare
We're not a health insurance provider. We're a not-for-profit who complement the NHS, and we're on a mission to make private healthcare accessible to all.
- No age limits.
- Everyone is accepted (all UK residents).
- No quotes, hidden fees, or excess to pay.
- No medical questionnaire required.
Only £15.85 per person, per month.
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How to access Surgical Treatment
You’ll need to have seen a consultant and been given a diagnosis of your condition before requesting treatment. You can check you're eligible for treatment either in the Benenden Health App or in MyBenenden.
Available after 6 or 24 months^ of membership
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Referral
Before contacting us, please check you've got from your consultant referral:
The treatment you've been referred for.
The procedure's CCSD code.
Your consultant's report.
Verbal confirmation that the NHS wait time is longer than 5 weeks.
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Contact us
Once you have all the information ready, you can:
Use the Benenden Health App or
Call our Member Services team on 0300 304 5700 (8am – 5pm Mon – Fri)
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Requesting treatment
Using the app:
Select Diagnostics and Treatment from the home screen to submit your request, which will include uploading a copy of your consultant report.
Calling Member Services:
Our advisor will ask for all the information above and a copy of your consultant report.
We'll then review your request and let you know if it's approved.
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Authorisation
Once your request has been approved, we'll:
Provide you with authorisation to make your appointments at one of our approved treatment hospitals.
Please ensure you've read and understood what is and isn't included.
Services continue to be available across the UK but there may be localised restrictions in place. Your healthcare provider will keep you informed. This may result in delays when accessing appointments.
Access via the Benenden Health App
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Did you know you can start your request for Surgical Treatment through the app.
Simply choose 'Medical Diagnostics and Treatment' and follow the instructions.
Enjoy all your membership benefits on the go:
- Book a telephone or video consultation with a GP in just a few clicks.
- Easily request support via the 24/7 Mental Health Helpline
- Explore the Wellbeing Hub for videos, articles and classes for mental wellbeing, fitness and nutritional health.
- Access rewards and discounts.
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^ If you're a resident in England, Wales or Scotland when joining you can request Surgical Treatment after six months of membership. If you're a resident in Northern Ireland and joined us before 19 February 2024, you can request Surgical Treatment after six months of membership. If you joined us on or after then you can request Surgical Treatment after 24 months of membership.
Calls to 03 numbers from UK landlines and mobiles cost no more than a national rate call to 01 or 02 numbers. If you receive inclusive free calls to 01 or 02 numbers with your landline or mobile tariff, calls to 03 numbers will also be included.
