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Mental Health Helpline
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Open 24 hours, 7 days a week

Mental health support

Increasing demand for treatment of mental health issues and pressure on NHS budgets means there can be significant waiting times to access the support you need. 1 in 4 people in the UK will experience a mental health problem each year. At Benenden Health, we are committed to supporting our members' psychological wellbeing.

How could we help?

Our Mental Health Helpline is available to all Benenden Health members from day one of membership. You can book an appointment with a qualified counsell or day or night if you need them to offer you support. As well as speaking to a counsellor by phone, forms of therapy may also be delivered by digital means.

And once you’ve been a member for more than six months you can access our Mental Health Counselling Support. This service provides short-term telephone or face-to-face counselling support to help you manage or overcome a mental health issue, or to help support you while you wait for NHS support. We don’t manage any medication through our Mental Health Services.

woman receiving mental health support

Support for you from day one

As soon as you're a member you can call the Mental Health Helpline 24 hours a day, seven days a week. When you call the helpline you'll reach a counsellor who can provide telephone support.

Mental health support - day or night

Psychological issues can have as serious an impact on your life as physical health problems, and often require immediate intervention. That’s why we make it as easy as possible for Benenden Health members to call our Mental Health Helpline 24 hours a day, seven days a week.

Whether you're suffering from anxiety, depression, bereavement or relationship problems we can make sure you don’t have to handle it alone by providing access to an experienced counsellor.

As well as offering immediate guidance and reassurance, our counsellor have the experience to guide you to where you can get the right support.

Need to speak to someone about your mental health?

If you're a member of Benenden Health, you can call our Mental Health Helpline for support 24/7.

  • Speak directly to a qualified counsellor

  • Call free from UK landlines

Not yet a member of Benenden Health?

This service, along with a range of other support, is available for just £11.50 a month.

Call us 24/7

You must be a member of Benenden Health to access this service.

0800 414 8247

(Add +44 if you're calling from abroad)

Select option 2.

mental health support appointment

Support for you after six months

Our Mental Health Counselling Support service provides short-term support to help you manage and overcome a mental health issue, or to help support you while you await NHS support.

Mental Health Counselling Support

If you've been a member of Benenden Health for more than six months, you can request Mental Health Counselling Support. You will have access to our national network of over 700 counsellor. We offer up to six sessions, either face-to-face or by telephone to support your mental health.

Our wellbeing service can provide short term solution focused therapy to help you to make changes, review your difficulties and manage your mental health and psychological wellbeing.

You will need to speak to your GP and gain a referral before accessing the full service.

Not yet a member?

You can join today for just £11.50 a month, and after six months you can access this support.

Call us

You must be a member of Benenden Health to access this service.

UK - 0800 414 8247

(Add +44 if you are calling from abroad)

Select option 2.

How it works

Accessing treatment

  • You'll need to speak to your GP, so our counsellor can give you the right support.
  • Once you've provided a GP referral, we'll get in touch to arrange a suitable time for a counsellor to call you.
  • Our counsellor will contact you for a discussion of your difficulties and needs. If short-term therapy is right for you, the counsellor will work with you to find the right type of treatment and number of sessions.

Many people find the course of treatment very beneficial, helping them to make positive changes in their lives. Your counsellor will speak to you about your specific treatment, but it can help to be aware of what to expect during treatment. Therapy sessions may be delivered by telephone, Skype or face-to-face.

During treatment

  • If you haven't had therapy before, it may take time to get used to the process.
  • Talking therapies rely on people being ready to make changes and to be engaged as an active participant in the therapy process.
  • Getting help often involves talking about personal thoughts, feelings and painful events, which can be difficult and distressing.

Your counsellor will support you through the entire process. 

What’s excluded

It is important to note that our Mental Health Counselling Support service is designed to provide short-term support.

There may be cases where we're unable to support you, due to the complexity of your circumstances. In these instances, we'll provide as much telephone guidance as we deem appropriate for you.

We cannot offer support for mental health conditions which our counsellor determines are long-term.

Providing mental health support to children under the age of 16 is a specialised area which our Mental Health Counselling Support service cannot provide. In these cases our counsellor can provide advice on finding support. If the counsellor deems it appropriate Benenden Health will reimburse up to £300 of therapy costs.

Mental health conditions you might be facing

Our guides provide information and common symptoms of some of the conditions we could help with.

Suffering from self-harm, suicidal thoughts or an eating disorder?

These are serious and acute conditions. At Benenden Health we don't offer the intensive help you might need - we urge anyone experiencing these conditions to contact their GP or the Samaritans.

Call Samaritans: 116 123

Call the non-urgent NHS helpline: 111

Urgent call: 999

Mental health and wellbeing

We have a range of articles discussing issues around mental health, as well as ways to boost wellbeing.

Read more on mental health and wellbeing

Medically reviewed by Cheryl Lythgoe on 19th December 2019. Next review date: 19th December 2020.