Benenden Health provides healthcare and wellbeing services to other businesses as well as directly to individuals. This Privacy Notice applies only to individuals we contact in the course of marketing our products and services to other businesses.
This privacy notice tells you what to expect when Benenden Health collects, uses, retains and discloses your personal information. Personal information is information that (on its own or together with other information) identifies you and is about you. This notice was last updated in September 2020.
‘Benenden Health’ and ‘Benenden’ are trading names of The Benenden Healthcare Society Ltd.
When we refer to Benenden Health or to Benenden (or to ‘we’, ‘us’, or ‘our’), we mean The Benenden Healthcare Society Ltd which is registered at Holgate Park Drive, York, YO26 4GG.
Benenden Health recognises the importance of protecting personal and confidential information in all that we do. We take care to meet our legal duties, and we put in place all reasonable technical, security and procedural controls required to protect your personal information for the whole of its life, in whatever format we hold that information in.
Your privacy is protected by law, which says that we can use your personal information only if we have a proper reason to do so. This includes sharing it outside of Benenden Health. The reasons why we may process your personal information are:
A legitimate interest is when we have a business or commercial reason to use your information, but this must not unfairly go against your rights or freedoms. If we rely on our legitimate interest, we will tell you what that is.
Below is a list of the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are.
|WHAT WE USE YOUR PERSONAL INFORMATION FOR||OUR REASON(S) FOR PROCESSING||OUR LEGITIMATE INTERESTS (WHERE APPLICABLE)|
We process personal information to enable us to run Benenden Health, to support the provision of services to members and customers, to maintain our own accounts and to promote our services.
The types of personal information we use include:
We may collect your personal information from the following sources:
Personal information you give to us:
Personal information gathered from our website www.benenden.co.uk:
Personal information from third parties that we work with:
We may share your personal information between Benenden Healthcare Society Ltd, Benenden Charitable Trust, and Benenden Wellbeing Ltd for these reasons:
In the usual course of our business, we may use other third party organisations known as ‘data processors’ under data protection law to support the essential delivery of our services. These organisations process your personal information on our behalf.
These types of organisations are:
When we share your information with our approved third party providers, our contractual relationship with them prevents them from using your information for any other purpose outside of our instructions to them. They may use their own third party data processors, but are always required to meet the same legal requirements as Benenden does.
Benenden Health will never sell your information, or share it with external companies for their own marketing purposes.
Data protection law holds all countries in the European Economic Area (‘EEA’) to the same high standards. If we transfer information outside of the EEA, we will make sure that it is protected to these standards.
We will only send your personal information to countries outside of the EEA to:
We will always use one or more of these safeguards:
We may keep your business contact information for up to 7 years, to enable us to respond to questions or complaints and to maintain records according to legal requirements and documented business need.
In order to exercise your rights under data protection law, we will need to verify your identity for your security.
You can contact us by emailing firstname.lastname@example.org, writing to Data Protection Officer, The Benenden Healthcare Society, Holgate Park Drive, York, YO26 4GG or telephoning Member Services on 0800 414 8100.
Your right of access - You can request a copy of your personal information.
Letting us know if your personal information needs updating - You have the right to ask us to rectify any information we hold on you that you think is wrong, out of date or incomplete.
If you want us to erase your personal information - You have the right to request that we erase your personal information in certain circumstances.
If you want us to restrict processing – You have the right to restrict the processing of your information in certain circumstances.
If you object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Obtaining your personal information in a portable format - You have the right to get copies of your personal information transferred to another organisation or to you in certain circumstances.
If you are not satisfied with our response or believe that we are not processing your personal information in accordance with the law, you can complain to the Information Commissioner’s Office (ICO) by emailing email@example.com or telephoning 0303 123 1113. Additional contact methods are detailed on their website: https://ico.org.uk/global/contact-us.