Book a GP Appointment with Benenden Health
Have a persistent cough? Need to check-in on that tummy ache? Want to chat through an unexpected health concern? Booking a GP appointment can be tricky.
And it can be a challenge to find a doctor if you have a medical niggle when you’re travelling.
Whether in the UK or abroad, Benenden Health members can speak to a registered GP at any time of the day or night.
Book a GP appointment with Benenden Health
If you’re a Benenden Health member, you can call our 24/7 GP Helpline to book a call-back telephone or video appointment at a time that suits you.
Our 24/7 GP Helpline is available from day one of becoming a member and is available 24 hours a day, 7 days a week. Making it easy for you to book a phone call appointment with a GP when you need it.
Before booking your GP appointment, make sure you:
- Have your membership number to hand.
- Decide whether you’d prefer a phone consultation or a video (virtual face-to-face) consultation.
The 24/7 GP Helpline shouldn’t be used for emergencies or urgent conditions.
How to book a phone GP appointment
You can call our 24/7 GP Helpline to book your phone appointment. Telephone GP consultations are available 24 hours a day, 7 days a week.
The operator will confirm your membership details and make an appointment for the GP to call you back at a convenient time.
The GP will call you within 15 minutes of the arranged time to begin the consultation.
How to book a video consultation with a GP
Just like the phone appointments, you can call our 24/7 GP Helpline to book your video appointment with a GP. Video consultations are available 8am to 10pm every day except Christmas Day.
You will need to provide an email address and telephone number, and have access to a computer, laptop or mobile device with webcam and microphone facilities at the time of your appointment.
Once you have made an appointment, you will be sent an email to confirm the time of the appointment and to enable you to join the online consultation.
You will need to be ready to access the email link at the time of the appointment.
The GP will call you within 15 minutes of the arranged time to begin the consultation and will direct you to click the link in the email to enable the webcam consultation to take place.
Book your GP appointment using The Benenden Health App
You can also make a GP appointment through The Benenden Health App. The app offers quick, seamless way to book your phone or video appointment.
Simply choose 'GP Consultations' then select 'Book an appointment' and follow the instructions.
Please note, only Benenden Health members can log into The Benenden Health App to access their membership benefits.
What our members say about 24/7 GP Helpline
Don’t just take our word for it. Here’s what our members say about our 24/7 GP Helpline:
‘Superb service. So easy to book at a convenient time. The GP that I spoke with was attentive, professional, easy to talk to and explained everything and ensured that I understood. I had a prescription messaged to me within the hour and it was dispensed with no problems.’ – Michaela, member since 2004.
‘The GP was understanding and answered all my questions helpfully. He explained a way forward which would help with my health issue. This gave me confidence that I could be helped. As it happens, it was very effective advice!’ – Carole, member since 1995
‘I recently used Benenden Health's 24/7 GP Helpline and I was so impressed with the entire experience. Booking the appointment was so easy via the Benenden Health App and being able to choose a time that suited me was brilliant. I had a video consultation which felt personal and caring. The GP was attentive and took the time to listen to me. There was no hanging on the phone for hours trying to get an appointment, no waiting time in a crowded waiting room. The whole experience was stress-free. Knowing this service is just a click away and available 24/7 to me and my family gives me peace of mind.’ – Julie, member since 2023
Not a Benenden Health member yet?
At Benenden Health, we're on a mission to make healthcare accessible to all, with affordable private healthcare services.
As a member you’ll have access to 24/7 GP and Mental Health helplines from day one. As well as a wealth of wellbeing resources including 1-1 expert consultations and wellbeing classes on The Benenden Health App.
Plus, after you’ve been a member for six months, you can benefit from even more private healthcare services. Including Physiotherapy, Medical Diagnostics and selected Surgical Treatment (if you live in Northern Ireland, you can access Surgical Treatment after 24 months of membership).
Joining is simple, with one affordable price for all, no quotes or medical questionnaires. The best part? The price doesn’t increase based on your age or if you use the services.
Learn more about Benenden Health services and joining on our healthcare page.
