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Tel: {{healthcare_number}} Tel: 0800 414 8001

10am-4pm, Mon - Fri

Accessing services - Members
Tel: {{}} Tel: 0800 414 8100

10am to 4pm, Mon-Fri

Member helplines
(For existing members)
24/7 GP Helpline
Tel: {{}} Tel: 0800 414 8247
Mental Health Helpline
Tel: {{}} Tel: 0800 414 8247


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Your membership

Everything you need to know about
Benenden Health membership 

  • Update your details 

  • Request our services 

  • Rewards and discounts 

All about Benenden Health membership


It's easy to update or change your membership details

  • Login to My Benenden to update your personal details, marketing permissions, view our services or to add additional people to your membership

  • If you don't have an account you can set one up in less than two minutes. Create an account today 


Find your membership number or update your address, telephone number and email address 

Your guide to help you get the most from your Benenden Health membership 

You can add as many people as you like to your membership for only £11.50 per person, per month.  

Your health and wellbeing is at the heart of what we do

At Benenden Health, you have access to our GP 24/7 and 24/7 Mental Health helplines straight away. These appointments are never rushed, giving you the time you need with a GP or Mental Health therapist.

When you’re too busy to wait for an appointment, your Benenden Health membership allows you round the clock access to the advice and reassurance you need.

You can call our helplines 24 hours a day, 7 days a week. 

We can be there for you if something unexpected happens

You can request services for diagnosis and treatment, physiotherapy and financial assistance as part of your membership. 

  • To request access to diagnosis you must have been referred by your GP and have confirmation that the NHS waiting time for your appointment is more than three weeks. You'll need to provide a copy of your GP referral

  • To request access to treatment and surgery for our approved procedures you'll need to confirm the CCSD code for the procedure and have confirmation that the NHS waiting time is greater than five weeks. You'll need to provide a copy of a report from your consultant

Limits, exclusions and minimum medical wait times apply. 


Services you can request from day one of membership 

To access our services please use the contact numbers below and have your membership number to hand.  Minimum wait times apply for some services. 

GP 24/7 and Private Prescription service

Call 0800 414 8247  (Select option 1)

Mental Health Helpline

Call 0800 414 8247  (Select option 2)

If you have been a member for over six months, calling the helpline may allow you additional Mental Health Counselling Support 

Care Planning and Social Care Advice

Call 0800 414 8100

We can talk you through the financial, legal and practical aspects of arranging care should you need help arranging adult care for you, your spouse/partner or parents.

Services you can request after six months of membership

Medical Diagnostics – You can call us straight away when the wait on the NHS is over three weeks.
  • Have you been referred by your NHS GP Practice? If the answer is ‘NO’ you must contact your NHS Practice before you can request services
  • If you’ve been referred by your NHS GP Practice and your wait is three weeks and under, please wait for your NHS appointment
  • If you have been referred by your NHS GP Practice and your NHS wait is over three weeks please call us on 0800 414 8100 to request authorisation for your consultation or test
  • If your NHS GP is concerned that you may have cancer please wait for your NHS appointment as this will ensure you receive ongoing treatment or monitoring for your condition

Call 0800 414 8100 if you have been referred by your NHS GP Practice and your NHS wait is over three weeks for Medical Diagnostics.

Medical Treatment and Surgery – You can call us straight away when the wait on the NHS is over five weeks.
  • Do you have a NHS consultant’s report and a CCSD Code? If the answer is ‘NO’ - you must obtain these before you can request services
  • If you have a NHS consultant’s report and a CCSD Code and your wait is five weeks and under, please wait for your NHS appointment
  • If you have a NHS consultant’s report and a CCSD Code and your wait is over five weeks, please call us on 0800 414 8100 to request a treatment

Call 0800 414 8100 if you have been referred by your NHS GP Practice and your NHS wait is over five weeks for Medical Treatment and Surgery.

Physiotherapy

Call 0800 414 8100

Mental Health Counselling Support

Call 0800 414 8247 (select option 2)

Financial Assistance

Call 0800 414 8100

Member rewards

Your rewards & benefits

Start enjoying great discounts on cinema tickets, gym memberships, days out, everyday shopping and much more.  

To access your member rewards