Manage your membership through My Benenden
My Benenden is your online portal where you can manage your account, view your rewards and discounts, register to become an active member of our democracy and find out about the services available through your Benenden Health membership.
Registering for My Benenden is free and quick to do; all you need to have ready are your membership number and personal details.
Online portal
It's easy to manage your membership with My Benenden. You can:
- Update your personal details
- Find out what your membership number is
- Add additional people to your membership
- Review who's on your membership
- View your rewards and discounts
- Change your marketing permissions
- Change your password
Login or register today.
Contact us by phone
Our Member Services team are available to answer any questions you may have.
Lines are open from 8am - 5pm Monday to Friday (excluding Bank Holidays).
Call us on 0800 414 8100
Your rewards and discounts
Start enjoying great discounts on a range of products today:
- 46% off digital fitness subscriptions
- Get 22% off your activity tracker from Fitbit
- Save up to 11% on the cost of gift cards or eGifts
- Lifestyle shopping vouchers - save 6%
- Home movies rentals - save up 40%
- And much more
Terms and conditions apply.
Login
Register your account
Find your membership number or update your address, telephone number and email address
Your guide to help you get the most from your Benenden Health membership
You can add as many people as you like to your membership for only £11.90 per person, per month.
Frequently asked questions by our members
Does my membership cover Coronavirus (COVID-19)?
You can call our 24/7 GP advice line with concerns relating to coronavirus (COVID-19).
You can also call our 24/7 Mental Health Helpline to speak to a counsellor who can provide immediate emotional support and signposting for problems such as anxiety and depression.
I’m having financial difficulties due to COVID-19. What are my options?
If you're in financial difficulty due to COVID-19 and need to discuss your payment options please contact us on 0800 414 8100.
Can I still request your services?
Yes you can. Please call us as usual to request authorisation for diagnostics, treatment and physiotherapy.
Our 24/7 GP and Mental Health Helplines are open as normal. You can call our GP advice line with concerns relating to coronavirus (COVID-19).
What conditions can I gain a diagnosis or treatment for at the moment?
In normal circumstances, we can provide a prompt diagnosis for any set of symptoms following a GP referral, if the wait time on the NHS is more than three weeks. For treatment (when NHS waiting times are more than five weeks), please find the list of conditions covered under our treatment services here.
However, for both services, it is important to note that some specialities are going to take some time to become accessible and will be dependent upon a number of factors such as service, consultant and regional availability. The availability of services that involve the respiratory tract, i.e. throat, breathing tests and some stomach checks may have more delay than other specialties. We are also aware that all services across the UK will have varying availability which we have no control over. We’d suggest that you discuss the access in your area with your appointment healthcare provider or consultant.
Do I need to let you know if my treatment has been postponed?
No.
As COVID-19 continues to impact access to NHS and Private Healthcare services, your existing letter of authorisation is still valid and you won’t have to update your authorisation.
As lockdown restrictions ease, private hospitals are at varying stages of returning to normal and this is likely to continue for some time. If you have a delayed appointment, you should contact the hospital or provider you are due to visit for an update on when you can expect to be seen.
I have a delayed appointment, when will I be seen?
The vast majority of private hospitals have been working tirelessly to support the NHS and our nation during the pandemic and we acknowledge that some services have been difficult to access.
As lockdown restrictions ease, private hospitals are at varying stages of returning to normal and this is likely to continue for some time.
If you have a delayed appointment and you have not heard from the hospital or provider that you are due to visit, you should contact that provider using the details provided with your original authorisation letter.
You can contact us as you would normally.
We’re currently open from 8am – 5pm Monday to Friday (excluding Bank Holidays)
How can I find out what my membership number is?
Online
The easiest way is to log into My Benenden. When you login, you’ll see your membership number located on the right-hand side within the blue box.
Your membership number is also shown on your welcome pack, and on any correspondence, we may have sent you.
Phone
If you haven’t registered for My Benenden please call our member services team on 0800 414 8100 as you’ll need your membership number to register for this service. (Lines are open 8am-5pm Monday to Friday)
How can I change my personal details?
Online
The easiest way to update your details is to log into My Benenden. Here you can update your personal details and marketing permissions in minutes.
If you don't have an account, you can set one up in less than two minutes. You’ll need your membership to hand. Your membership number can be found within your welcome pack or on any correspondence we may have sent you.
Phone
You can also call our member services team on 0800 414 8100 who will be happy to help. (Lines are open 8am-5pm Monday to Friday)
How can I add additional people to my membership?
Online
The easiest way to add someone to your membership is via My Benenden.
If you don't have an account, you can set one up in less than two minutes. You’ll need your membership to hand. Your membership number can be found in your welcome pack or on any correspondence we may have sent you.
Phone
You can also ring our member services team on 0800 414 8100 who will be happy to help. (Lines are open 8am-5pm Monday to Friday)
Benenden Charitable Trust
As a member of Benenden Health we may be able to help if you're experiencing financial hardship through a health or wellbeing issue.
Where we may be able to you:
- Home adaptations.
- White Goods.
- Recuperative UK breaks.
Assistance can come in a wide range of forms depending on the needs of the individual. Our maximum grant is £3,000 within a two-year period.
Benenden Charitable Trust
How to contact us
To request our services please ensure that:
1. You're an existing member of Benenden Health
2. You have your membership number to hand
3. You've been with us for six months before requesting certain services. (Minimum wait times and exclusions apply).
Useful contact numbers
Services you can request straight away
24/7 GP advice
Call us on 0800 414 8247 and select option 1
24/7 Mental Health Helpline
Call 0800 414 8247 and select option 2
Care Planning & Social Care Advice
Services you can request after six months of membership
Medical Diagnostics
Call us on 0800 414 8100
Only if you've been referred by your NHS GP Practice and your NHS wait is over three weeks for Medical Diagnostics.
Medical Treatment and Surgery
Call us on 0800 414 8100
Only if you've been referred by your NHS GP Practice and your NHS wait is over five weeks for Medical Treatment and Surgery.
View the procedures we cover
Mental Health Counselling Support
Call 0800 414 8247 and select option 2
Benenden Charitable Trust
As a member of Benenden Health we may be able to help if you're experiencing financial hardship through a health or wellbeing issue.
Where we may be able to you:
- Home adaptations.
- White Goods.
- Recuperative UK breaks.
Assistance can come in a wide range of forms depending on the needs of the individual. Our maximum grant is £3,000 within a two-year period.
Benenden Charitable Trust
The Benenden Health App
As a Benenden Health member, you’ve now got even more healthcare membership benefits right at your fingertips. The Benenden Health App can be used by any healthcare member, whether you pay for yourself, or your employer pays.
Our app brings together a wide-ranging choice of articles, videos, recordings and much more to support your mental wellbeing, fitness and nutritional needs. From healthy recipes to exercise videos for every fitness level, from self-guided meditation to motivating podcasts, we’ve got you covered. You can also book GP consultations and access our 24/7 Mental Health Helpline.
Access the benefits of membership on the go
Book and take GP phone and video consultations on your phone.
Access 24/7 support from our Mental Health Helpline.
Click to call to speak to our Member Services team to request access to private diagnosis, treatment and physiotherapy.
Access your My Benenden account to explore exclusive member rewards and discounts as well as booking online health and wellbeing classes.
Manage your membership - update your personal details quickly and easily.
Use the Wellbeing Hub to access a wide-ranging choice of articles, videos and recordings to support your mental wellbeing, fitness and nutritional needs.
Download the app - a step-by-step guide
Your new Wellbeing Hub
A wellness library in your pocket, giving you immediate access to:
Wellbeing: 20+ eLearning programmes covering sleep, nutrition, mental wellbeing and movement.
Fitness: 15+ exercise programmes and over 200 exercise videos to help you stay fit and healthy.
Nutrition: Over 200 video recipes for you to try out.
Be Calm: A selection of self-guided meditation sessions to help manage stress levels.
Download the app - a step-by-step guide
How to use the app
To use the Benenden Health App, you must have registered for a My Benenden Account – you can use these credentials to log in to the app.
If you haven’t already done so you can easily create an account via the app or through My Benenden.
