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Your Benenden Health membership

We're here for all our members as we have been for the last 115 years.

Whether you're using our 24/7 GP service, or 24/7 Mental Health Helpline we're always on hand to support you through difficult times.

All about Benenden Health membership

Manage your membership through My Benenden

My Benenden is your online portal where you can manage your account, view your rewards and discounts, register to become an active member of our democracy and find out about the services available through your Benenden Health membership.

Registering for My Benenden is free and quick to do; all you need to have ready are your membership number and personal details.

Online portal

It's easy to manage your membership with My Benenden. You can: 

  • Update your personal details
  • Find out what your membership number is
  • Add additional people to your membership
  • Review who's on your membership
  • View your rewards and discounts
  • Change your marketing permissions
  • Change your password

Login or register today. 

Contact us by phone 

Our Member Services team are available to answer any questions you may have. 

Lines are open from 8am - 5pm Monday to Friday (excluding Bank Holidays). 

Call us on 0800 414 8100 

Your rewards and discounts

Start enjoying great discounts on a range of products today:

  • 46% off digital fitness subscriptions
  • Get 22% off your activity tracker from Fitbit
  • Save up to 11% on the cost of gift cards or eGifts
  • Lifestyle shopping vouchers - save 6%
  • Home movies rentals - save up 40%
  • And much more

Terms and conditions apply. 

Login Register your account

Find your membership number or update your address, telephone number and email address 

Your guide to help you get the most from your Benenden Health membership 

You can add as many people as you like to your membership for only £11.90 per person, per month.  

Frequently asked questions by our members

Does my membership cover Coronavirus (COVID-19)?
I’m having financial difficulties due to COVID-19. What are my options?
Can I still request your services?
What conditions can I gain a diagnosis or treatment for at the moment?
Do I need to let you know if my treatment has been postponed?
I have a delayed appointment, when will I be seen?
How can I contact you?
How can I find out what my membership number is?
How can I change my personal details?
How can I add additional people to my membership?

Benenden Charitable Trust 

As a member of Benenden Health we may be able to help if you're experiencing financial hardship through a health or wellbeing issue.

Where we may be able to you: 

  • Home adaptations.
  • White Goods.
  • Recuperative UK breaks.

Assistance can come in a wide range of forms depending on the needs of the individual. Our maximum grant is £3,000 within a two-year period. 

Benenden Charitable Trust

How to contact us

To request our services please ensure that: 

1. You're an existing member of Benenden Health
2. You have your membership number to hand
3. You've been with us for six months before requesting certain services. (Minimum wait times and exclusions apply).


Useful contact numbers


Services you can request straight away


24/7 GP advice

Call us on 0800 414 8247 and select option 1

24/7 Mental Health Helpline

Call 0800 414 8247 and select option 2

Care Planning & Social Care Advice

Call 0800 414 8100


Services you can request after six months of membership


Medical Diagnostics

Call us on 0800 414 8100 

Only if you've been referred by your NHS GP Practice and your NHS wait is over three weeks for Medical Diagnostics.

Medical Treatment and Surgery

Call us on 0800 414 8100

Only if you've been referred by your NHS GP Practice and your NHS wait is over five weeks for Medical Treatment and Surgery.

View the procedures we cover

Physiotherapy

Call us on 0800 414 8100

Mental Health Counselling Support

Call 0800 414 8247 and select option 2

Financial Assistance

Call us on 0800 414 8100

Benenden Charitable Trust 

As a member of Benenden Health we may be able to help if you're experiencing financial hardship through a health or wellbeing issue.

Where we may be able to you: 

  • Home adaptations.
  • White Goods.
  • Recuperative UK breaks.

Assistance can come in a wide range of forms depending on the needs of the individual. Our maximum grant is £3,000 within a two-year period. 

Benenden Charitable Trust

As a Benenden Health member, you’ve now got even more healthcare membership benefits right at your fingertips. The Benenden Health App can be used by any healthcare member, whether you pay for yourself, or your employer pays.

Our app brings together a wide-ranging choice of articles, videos, recordings and much more to support your mental wellbeing, fitness and nutritional needs. From healthy recipes to exercise videos for every fitness level, from self-guided meditation to motivating podcasts, we’ve got you covered. You can also book GP consultations and access our 24/7 Mental Health Helpline.

 

Screenshot of the Benenden Health App

  • Book and take GP phone and video consultations on your phone.

  • Access 24/7 support from our Mental Health Helpline.

  • Click to call to speak to our Member Services team to request access to private diagnosis, treatment and physiotherapy.

  • Access your My Benenden account to explore exclusive member rewards and discounts as well as booking online health and wellbeing classes.

  • Manage your membership - update your personal details quickly and easily.

  • Use the Wellbeing Hub to access a wide-ranging choice of articles, videos and recordings to support your mental wellbeing, fitness and nutritional needs.

Download the app - a step-by-step guide

Your new Wellbeing Hub

A wellness library in your pocket, giving you immediate access to:

  • Wellbeing: 20+ eLearning programmes covering sleep, nutrition, mental wellbeing and movement.

  • Fitness: 15+ exercise programmes and over 200 exercise videos to help you stay fit and healthy.

  • Nutrition: Over 200 video recipes for you to try out.

  • Be Calm: A selection of self-guided meditation sessions to help manage stress levels.

Download the app - a step-by-step guide

 

How to use the app

To use the Benenden Health App, you must have registered for a My Benenden Account – you can use these credentials to log in to the app.

If you haven’t already done so you can easily create an account via the app or through My Benenden.