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Your Benenden Health membership

We're here for all our members as we have been for the last 115 years.

Whether you're using our 24/7 GP service, or 24/7 Mental Health Helpline we're always on hand to support you through difficult times.

All about Benenden Health membership

Manage your membership through My Benenden

My Benenden is your online portal where you can manage your account, view your rewards and discounts, register to become an active member of our democracy and find out about the services available through your Benenden Health membership.

Registering for My Benenden is free and quick to do; all you need to have ready are your membership number and personal details.

Online portal

It's easy to manage your membership with My Benenden. You can: 

  • Update your personal details
  • Find out what your membership number is
  • Add additional people to your membership
  • Review who's on your membership
  • View your rewards and discounts
  • Change your marketing permissions
  • Change your password

Login or register today. 

Contact us by phone 

Our Member Services team are available to answer any questions you may have. 

Lines are open from 8am - 6pm Monday to Friday (excluding Bank Holidays). 

Call us on 0800 414 8100 

Your rewards and discounts

Start enjoying great discounts on a range of products today:

  • 46% off digital fitness subscriptions
  • Reduce your personal energy bills with Energy Linx
  • Get 22% off your activity tracker from Fitbit
  • Lifestyle shopping vouchers - save 6%
  • Cashback on everyday purchases - save between 3% and 8%
  • Home movies rentals - save up 40%
  • And much more

Terms and conditions apply. 

Login Register your account

Find your membership number or update your address, telephone number and email address 

Your guide to help you get the most from your Benenden Health membership 

You can add as many people as you like to your membership for only £11.50 per person, per month.  

Frequently asked questions by our members

Does my membership cover Coronavirus (COVID-19)?

You can call our 24/7 GP advice line with concerns relating to coronavirus (COVID-19).

You can also call our 24/7 Mental Health Helpline to speak to a counsellor who can provide immediate emotional support and signposting for problems such as anxiety and depression.

I’m having financial difficulties due to COVID-19. What are my options?

If you're in financial difficulty due to COVID-19 and need to discuss your payment options please contact us on 0800 414 8100. 

Can I still request your services?

Yes you can. Please call us as usual to request authorisation for diagnostics, treatment and physiotherapy.

Our 24/7 GP and Mental Health Helplines are open as normal. You can call our GP advice line with concerns relating to coronavirus (COVID-19).

What conditions can I gain a diagnosis or treatment for at the moment?

In normal circumstances, we can provide a prompt diagnosis for any set of symptoms following a GP referral, if the wait time on the NHS is more than three weeks. For treatment (when NHS waiting times are more than five weeks), please find the list of conditions covered under our treatment services here.

However, for both services, it is important to note that some specialities are going to take some time to become accessible and will be dependent upon a number of factors such as service, consultant and regional availability. The availability of services that involve the respiratory tract, i.e. throat, breathing tests and some stomach checks may have more delay than other specialties.  We are also aware that all services across the UK will have varying availability which we have no control over. We’d suggest that you discuss the access in your area with your appointment healthcare provider or consultant.

Do I need to let you know if my treatment has been postponed?

No.

It’s highly likely there will be a delay to your diagnostics and treatment appointments. Your existing letter of authorisation is still valid, and you won’t have to update your authorisation.

We’ve agreed that all diagnostic and treatment authorisations from 1st January 2020 are now valid until 31st October 2021.

As lockdown restrictions ease, private hospitals are at varying stages of returning to normal and this is likely to continue for some time. If you have a delayed appointment, you should contact the hospital or provider you are due to visit for an update on when you can expect to be seen.

I have a delayed appointment, when will I be seen?

The vast majority of private hospitals have been working tirelessly to support the NHS and our nation during the pandemic and we acknowledge that some services have been difficult to access. 

As lockdown restrictions ease, private hospitals are at varying stages of returning to normal and this is likely to continue for some time.

If you have a delayed appointment and you have not heard from the hospital or provider that you are due to visit, you should contact that provider using the details provided with your original authorisation letter.

How can I contact you?

You can contact us as you would normally.

We’re currently open from 10am – 4pm Monday to Friday (excluding Bank Holidays)

How can I find out what my membership number is?

Online 

The easiest way is to log into My Benenden. When you login, you’ll see your membership number located on the right-hand side within the blue box.

Your membership number is also shown on your welcome pack, and on any correspondence, we may have sent you.

Phone

If you haven’t registered for My Benenden please call our member services team on 0800 414 8100 as you’ll need your membership number to register for this service. (Lines are open 10am-4pm Monday to Friday) 

How can I change my personal details?

Online 

The easiest way to update your details is to log into My Benenden. Here you can update your personal details and marketing permissions in minutes.

If you don't have an account, you can set one up in less than two minutes. You’ll need your membership to hand. Your membership number can be found within your welcome pack or on any correspondence we may have sent you.

Phone

You can also call our member services team on 0800 414 8100 who will be happy to help. (Lines are open 10am-4pm Monday to Friday)

 

How can I add additional people to my membership?

Online

The easiest way to add someone to your membership is via My Benenden.

If you don't have an account, you can set one up in less than two minutes. You’ll need your membership to hand. Your membership number can be found in your welcome pack or on any correspondence we may have sent you.

Phone

You can also ring our member services team on 0800 414 8100 who will be happy to help. (Lines are open 10am-4pm Monday to Friday)

 

How to contact us

To request our services please ensure that: 

1. You're an existing member of Benenden Health
2. You have your membership number to hand
3. You've been with us for six months before requesting certain services. (Minimum wait times and exclusions apply).


Useful contact numbers


Services you can request straight away


24/7 GP advice

Call us on 0800 414 8247 and select option 1

24/7 Mental Health Helpline

Call 0800 414 8247 and select option 2

Care Planning & Social Care Advice

Call 0800 414 8100


Services you can request after six months of membership


Medical Diagnostics

Call us on 0800 414 8100 

Only if you've been referred by your NHS GP Practice and your NHS wait is over three weeks for Medical Diagnostics.

Medical Treatment and Surgery

Call us on 0800 414 8100

Only if you've been referred by your NHS GP Practice and your NHS wait is over five weeks for Medical Treatment and Surgery.

View the procedures we cover

Physiotherapy

Call us on 0800 414 8100

Mental Health Counselling Support

Call 0800 414 8247 and select option 2

Financial Assistance

Call us on 0800 414 8100

Working with one of our partner, Vita Health Group, we’ve developed a range of free virtual classes for our members to help with physical and mental wellbeing. 

Classes are available daily and include topics such as: 

  • Managing change
  • Improving sleep
  • Pilates
  • Stretch and flex
  • and much more..

There are 100 spaces available per class and these will be offered on a first come first served basis. You'll need your membership number to book on to a class so make sure you have it to hand.

To book a class you'll be directed to Vita Health Groups website.