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Your Benenden Health membership

Whether you're using our 24/7 GP and Mental Health helplines or need access to Diagnosis and Surgical Treatment we're always on hand to support you through difficult times.

All about Benenden Health membership

Manage your membership through My Benenden

Use My Benenden to manage your account, view your rewards and discounts, register to become an active member of our democracy and find out about the services available through your Benenden Health membership.

Registering for My Benenden is quick to do; all you need to have ready are your membership number and personal details.

It's easy to manage your membership with My Benenden. You can: 

  • Update your personal details.
  • Find out what your membership number is.
  • Add additional people to your membership.
  • Review who's on your membership.
  • View your rewards and discounts.
  • Change your marketing permissions.
  • Change your password.

Login or register today. 

Contact us by phone 

Our Member Services team are available to answer any questions you may have. 

Lines are open from 8am - 5pm Monday to Friday (excluding Bank Holidays). 

Call us on 0300 304 5700 

Couple at the gym listening to a training instructor

Your rewards and discounts

Start enjoying great discounts on a range of products today:

  • Discounted membership at over 3,700 gyms. Save up to 25%.

  • Great savings on gift cards. 

  • Great savings at Vision Express. 

  • Discount on over 4,000 Virgin Experiences. Save 20%. 

  • Up to 10% off Apple tech. 

  • And much more.

Terms and conditions apply. 

Find your membership number or update your address, telephone number and email address.

Your guide to help you get the most from your Benenden Health membership.

You can add as many people as you like to your membership for only £15.50 per person, per month.  

As a Benenden Health member, you’ve now got even more healthcare membership benefits right at your fingertips.

The Benenden Health App brings together a wide-ranging choice of articles, videos, recordings and much more to support your mental wellbeing, fitness and nutritional needs. Our app can be used by any healthcare member, whether you pay for yourself, or your employer pays.

 

  • Book and take GP phone and video consultations on your phone.

  • Access 24/7 support from our Mental Health helpline.

  • After six months of membership, you can request access to private Medical Diagnosis, in just a few simple steps.

  • After 6 or 24 months^ of membership you can request access to Surgical Treatment.

  • Access your My Benenden account to explore exclusive member rewards and discounts as well as booking online health and wellbeing classes.

  • Manage your membership - update your personal details quickly and easily.

  • Use the Wellbeing Hub to access a wide-ranging choice of articles, videos and recordings to support your mental wellbeing, fitness and nutritional needs.

^ If you're resident in England, Wales or Scotland when joining you can request Surgical Treatment after six months of membership.
If you're resident in Northern Ireland and joined us before 19 February 2024, you can request Surgical Treatment after six months of membership. If you joined us on or after then you can request Surgical Treatment after 24 months of membership.

 

A lady following a fitness class at home

Your Wellbeing Hub

A wellness library in your pocket, giving you immediate access to:

  • Wellbeing: 20+ eLearning programmes covering sleep, nutrition, mental wellbeing and movement.

  • Fitness: 15+ exercise programmes and over 200 videos, including seated exercises, to help you stay fit and healthy.

  • Nutrition: Over 200 video recipes for you to try out.

  • Be Calm: A selection of self-guided meditation sessions to help manage stress levels.

 

How to use the app

To use the Benenden Health App, you must have registered for a My Benenden Account – you can use these credentials to log in to the app.

If you haven’t already done so you can easily create an account via the app or through My Benenden.

Frequently asked questions by our members

 

A man looking distressed

Benenden Charitable Trust 

As a member of Benenden Health we may be able to help if you're experiencing financial hardship through a health or wellbeing issue.

Where we may be able to help you: 

  • Home adaptations.
  • White Goods.
  • Recuperative UK breaks.

Assistance can come in a wide range of forms depending on the needs of the individual. Our maximum grant for treatment and equipment is up to £3,000 and financial requests are up to £1,000.

How to contact us

To request our services please ensure that: 

1. You're an existing member of Benenden Health.
2. You have your membership number to hand.
3. You've been with us for 6 or 24 months^ before requesting certain services. (Minimum wait times and exclusions apply).


Useful contact numbers


Services available from day one of membership


24/7 GP Helpline

Call us on 0800 414 8247 and select option 1

24/7 Mental Health Helpline

Call 0800 414 8247 and select option 2

Care Planning and Social Care Advice

Call 0300 304 5700


Services you can request after 6 months of membership


Medical Diagnostics

Call us on 0300 304 5700 

Only if you've been referred by your NHS GP Practice and your NHS wait is over our current threshold.

Physiotherapy

Call us on 0300 304 5700

Mental Health Support

Call 0800 414 8247 and select option 2

Cancer Support

Call us on 0300 304 5700


Services you can request after 6 or 24 months^ of membership


Surgical Treatment

Call us on 0300 304 5700

Only if you have been advised you need a procedure and your NHS wait is over our current threshold. We'll require details of your CCSD code. 

View the procedures we cover

^ If you're resident in England, Wales or Scotland when joining you can request Surgical Treatment after six months of membership.
If you're resident in Northern Ireland and joined us before 19 February 2024, you can request Surgical Treatment after six months of membership. If you joined us on or after then you can request Surgical Treatment after 24 months of membership.

 

A man looking distressed

Benenden Charitable Trust 

As a member of Benenden Health we may be able to help if you're experiencing financial hardship through a health or wellbeing issue.

Where we may be able to help you: 

  • Home adaptations.
  • White Goods.
  • Recuperative UK breaks.

Assistance can come in a wide range of forms depending on the needs of the individual. Our maximum grant for treatment and equipment is up to £3,000 and financial requests are up to £1,000.