Use My Benenden to manage your account, view your rewards and discounts, register to become an active member of our democracy and find out about the services available through your Benenden Health membership.
Registering for My Benenden is quick to do; all you need to have ready are your membership number and personal details.
It's easy to manage your membership with My Benenden. You can:
As a Benenden Health member, you’ve now got even more healthcare membership benefits right at your fingertips.
The Benenden Health App brings together a wide-ranging choice of articles, videos, recordings and much more to support your mental wellbeing, fitness and nutritional needs. Our app can be used by any healthcare member, whether you pay for yourself, or your employer pays.
To use the Benenden Health App, you must have registered for a My Benenden Account – you can use these credentials to log in to the app.
If you haven’t already done so you can easily create an account via the app or through My Benenden.
Frequently asked questions by our members
No. Please contact the consultant(s) or hospital(s) listed in your original authorisation letter. They will guide you in arranging your appointments. We're unable to defer appointments due to personal commitments and you must be available for any appointment offered.
If you have a delayed appointment and you haven't heard from the hospital or provider that you're due to visit, you should contact that provider using the details provided with your original authorisation letter.
We’re open from 8am – 5pm Monday to Friday (excluding Bank Holidays).
The easiest way is to log into My Benenden. When you log in, you’ll see your membership number on the right-hand side within the blue box.
Your membership number is also shown on your welcome pack and on any correspondence we may have sent you.
If you haven’t registered for My Benenden please call our member services team on 0800 414 8100 as you’ll need your membership number to register for this service (Lines are open 8am-5pm Monday to Friday).
The easiest way to update your details is to log into My Benenden. Here you can update your personal details and marketing permissions in minutes.
If you don't have an account, you can set one up in less than two minutes. You’ll need your membership to hand. Your membership number can be found within your welcome pack or on any correspondence we may have sent you.
You can also call our member services team on 0800 414 8100who will be happy to help (Lines are open 8am-5pm Monday to Friday).
The easiest way to add someone to your membership is via My Benenden.
If you don't have an account, you can set one up in less than two minutes. You’ll need your membership to hand. Your membership number can be found in your welcome pack or on any correspondence we may have sent you.
1. You're an existing member of Benenden Health. 2. You have your membership number to hand. 3. You've been with us for six months before requesting certain services. (Minimum wait times and exclusions apply).
Useful contact numbers
From day one of membership
24/7 GP Helpline
Call us on0800 414 8247 and select option 1
24/7 Mental Health Helpline
Call0800 414 8247 and select option 2
Care Planning and Social Care Advice
Call 0800 414 8100
Services you can request after six months of membership