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Employee Loneliness at Work: How Can Employers Tackle Workplace Loneliness?

Loneliness in the workplace doesn't just impact the employees experiencing it. Discover why it’s vital that employers tackle loneliness at work.

Loneliness and poor social ties could be as bad for your health as smoking 15 cigarettes a day. Plus, it's more common than you might think. 1 in 20 adults report ‘often or always’ feeling lonely. These feelings don't simply disappear when you're at work. Some workplaces could actually exacerbate loneliness.

Quick links:

Why are people lonely at work?

Why should employers address loneliness in the workplace?

How can employers support employees with loneliness?

How can line managers support employees with loneliness?

How can employees help themselves with loneliness?

Why are people lonely at work?

Employees can feel lonely at work for numerous reasons. These include:

  • Life changes. This can include starting a new role, coming back from parental or sick leave, or approaching retirement.

  • Corporate culture that discourages close relationships or prioritises certain relationships over others.

  • Lack of inclusion. For example, an employee who doesn’t drink for religious reasons or an employee with caring responsibilities both might feel isolated from colleagues who regularly go for after-work drinks.

  • Job roles. Some job roles require more independent working and less time working with others.

    Consultants, short-term contract workers, or gig workers may be more prone to feeling lonely.

  • Existing feelings of loneliness. Sadly, loneliness can be a vicious cycle. Research has found that lonely employees are seen as less approachable by their colleagues.

Some have attributed loneliness at work to the rise of remote working and social distancing spurred on by the pandemic. These circumstances may make it more challenging for some employees to form strong bonds. This could lead to workplace isolation.

Although remote working can be a factor, remember that high rates of loneliness in employees pre-date the pandemic. A wholesale return to face-to-face working may not be the automatic cure that some believe it to be for your workforce.


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Why should employers address loneliness in the workplace?

“Work is for working – not your social life!”

Unfortunately, this is still a view held by many. One that is arguably misguided. Supporting employee wellbeing and addressing loneliness adds value for both the employer and employee.

Recent research estimates that loneliness costs UK employers a shocking £2.5 billion every year. This high cost to businesses is due to:

  • Increased staff turnover. Employees who feel lonely are typically less engaged at work which leads to retention challenges.

  • Lower wellbeing and productivity.

  • Ill health and sickness absenteeism. Loneliness has been linked to depression, coronary heart disease and stroke.

By tackling loneliness in the workplace, it has the benefit of improving employee wellbeing and can even benefit a business’ bottom line.


How can employers support employees with loneliness in the workplace?

1. Ask your team how they’re feeling

Before you do anything, make sure you ask how your employees feel and what they want. You could use data to find the answers from your team:

  • Review feedback from exit interviews to see if loneliness has driven departures from your organisation.

  • Conduct an anonymous survey, or include questions about loneliness into existing employee feedback surveys.


2. Facilitate stronger relationships between employees

‘Feeling lonely in a crowded room’ may be a cliché - but it’s for good reason. Just because they’re surrounded by people or having a lot of interaction, that doesn’t mean employees can’t be lonely.

Therefore, to tackle loneliness, employers should focus on improving the quality of relationships between colleagues - rather than increasing the frequency of interactions. This may require a culture shift to achieve.

Forget dated ‘trust exercises’, the most effective areas to focus on include:

  • Psychological safety. Do employees at all levels feel comfortable to ask questions or offer ideas in meetings? Are they scared to take risks in case they make a mistake? Without vulnerability, it’s impossible to build closer relationships. Make sure employees feel psychologically safe by responding positively when they speak up.

  • Empathy. You can promote empathy throughout your business by encouraging senior leaders to act as role models. If a senior leader was open about, for example, feeling nervous about public speaking, it gives employees permission to be more empathetic to others and to themselves as well.

  • Collaboration. Encourage team leaders to review their processes to see if there are more opportunities for employees to collaborate. HR teams could also trial a buddy system to support positive relationships and cross-functional collaboration.

  • Inclusion. Develop a D&I strategy that helps all employees feel supported and included. Here are some best practice ideas to get you started:

    - If your workplace celebrates Christmas, consider recognising other religious holidays as well.

    - Make sure the workplace is accessible for disabled colleagues.

    - Consider setting up employee networks where colleagues can connect over shared interests. Many organisations have networks for LGBT colleagues or new parents, for example. Your employee networks could also inform future D&I strategy.

  • Fun! Encourage employees to spend time together with our ideas for inclusive, healthy socials.

3. Give employees someone to talk to

Loneliness stigma is real, and it can feel like an invisible burden for some employees. There are some who will be unable to be candid about their feelings, even when directly asked.

Make sure you’re offering employees the support they need with a Mental Health Helpline or EAP. These tools enable employees to talk about their feelings anonymously with an impartial expert. This can help to remove some of the stigma.

How can line managers support employees with loneliness at work?

Line managers are vital to supporting the health and wellbeing of their teams. Make sure that your line managers are equipped to support lonely employees.

  • Learn how to spot the signs. Our research found that one third of employees wouldn’t want to talk to their manager if they were struggling with mental health issues. Therefore, it’s vital that line managers can spot potential warning signs. These include:

    - Spending a lot of time alone.

    - No close friends or acquaintances at work.

    - Lack of engagement in social activities.

    - They’ve recently been through a significant life event.

    These signs don’t necessarily mean someone is feeling lonely, but it could be worth monitoring.

  • Strengthen relationships. Having a close, supportive relationship with one’s line manager can go a long way to tackling loneliness.

    Encourage line managers in your business to take an interest in their teams outside of work. You might want to consider training your line managers in active listening to improve conversations.

    If an employee has a close bond with their line manager, it can give them the confidence to open up about their feelings. This includes feelings of loneliness.

How can employees help themselves deal with loneliness at work?

While employers can do a lot to support their teams, there are things that individuals can do themselves to tackle loneliness. Make sure your line managers are informed and able to recommend self-management tips to employees.

  • Know that you’re not alone. There’s no shame in feeling lonely. Many other people feel (or have felt) the same.

  • Be proactive. If you want to develop your relationships at work, put yourself out there. You can go at a pace that feels comfortable.

    You could start by saying hello to someone in the kitchen. Or, why not try calling someone rather than emailing?

    If you’ve been dealing with chronic loneliness for some time, this might be more challenging. Keep going! The reward will be worth it in the end.

  • Ask for help. Speak to someone you trust. Or, reach out to a professional via an EAP.

If your employees are Benenden Health members, they can use the Mental Health Helpline for expert support.

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  • An affordable, high quality, private healthcare solution to support all your employees.

  • Easy setup.

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We want to help make healthcare a standard of employment for everyone - rather than just a perk for the few. See how we can help you develop a healthcare solution that works for your whole business.