Once we've received a copy of your GP referral letter or consultant report and have authorised services, you'll be provided with a letter of authorisation which will allow you to make the necessary arrangements for your appointment at the appropriate clinic or hospital.
For diagnostic consultation, you can access a large network of hospitals across the UK. For treatment, you will be required to visit one of the 27 approved hospitals with coverage across the whole of the UK - View the full list
If you live within a two-hour car journey time of Benenden Hospital in Kent, your diagnosis and treatment will take place there. If you live more than two hours away from Benenden Hospital, we will normally ask you to go to the nearest approved hospital to your home.
You must get written authorisation from Benenden for all medical services before proceeding, including any further diagnostic and treatment activity.
Where we are unable to authorise the requested service we advise our members to pursue the diagnosis and treatment of any condition via their local NHS services.