Join or find out more
Become a member
Tel: {{healthcare_number}} Tel: 0800 414 8001

8am-5pm, Mon - Fri

Accessing services - Members
Tel: {{}} Tel: 0800 414 8100

8am to 5pm, Mon-Fri

Accessing services
(For existing members)
Tel: {{}} Tel: 0800 414 8100

8am-5pm, Mon-Fri

Member helplines
(For existing members)
24/7 GP Helpline
Tel: {{}} Tel: 0800 414 8247
Mental Health Helpline
Tel: {{}} Tel: 0800 414 8247

Open 24 hours, 7 days a week

Request our services

Step 1: Check eligibility

To access our Medical Diagnostics and Medical Treatment and Surgery services you must have been a member of Benenden Health for more than six months.

If you have not yet been a member for six months you should continue to seek diagnosis and treatment of any condition via your local NHS services.

Step 2: See your GP

Before requesting services through your Benenden Health membership, you must visit your GP, who'll determine what type of consultant you need to see and/or what type of diagnostic test or treatment is required.

To request Medical diagnostics you need to have been referred for diagnosis by your NHS GP practice and have confirmation that the NHS waiting time for your appointment is more than three weeks. You'll need to provide a copy of your GP referral.

To request Medical Treatment and Surgery for our approved procedures you will need to confirm the CCSD code for the procedure and have confirmation that the NHS waiting time is greater than five weeks. You'll need to provide a copy of a report from your consultant.

CCSD stands for Clinical Coding and Schedule Development. It's a standard coding system for all private medical procedures and is commonly used in the UK private medical sector. 

Step 3: Call Member Services

Next, contact our Member Services department on {{none ? none : "0800 414 8100" }} to discuss your diagnostic or treatment requirements.

When you speak to one of our advisers you will need to provide the following information:

  • Your Benenden membership number
  • Information about your condition including what type of consultation, treatment or test you need
  • The NHS wait time for any service you’re requesting
Step 4: Authorisation

If the wait on the NHS is more than three weeks for a diagnostic consultation or more than five weeks to receive treatment we can consider authorising your request where this medical activity is covered by Benenden Health. You'll need to provide a copy of your GP referral letter or consultant report before we can authorise diagnostic or treatment services

Step 5: Appointment

Once we've received a copy of your GP referral letter or consultant report and have authorised services, you'll be provided with a letter of authorisation which will allow you to make the necessary arrangements for your appointment at the appropriate clinic or hospital.

For diagnostic consultation, you can access a large network of hospitals across the UK. For treatment, you will be required to visit one of the 27 approved hospitals with coverage across the whole of the UK - View the full list 

If you live within a two-hour car journey time of Benenden Hospital in Kent, your diagnosis and treatment will take place there. If you live more than two hours away from Benenden Hospital, we will normally ask you to go to the nearest approved hospital to your home.

You must get written authorisation from Benenden for all medical services before proceeding, including any further diagnostic and treatment activity.

Where we are unable to authorise the requested service we advise our members to pursue the diagnosis and treatment of any condition via their local NHS services.