New member enquiries 0800 414 8001 *

Existing members 0800 414 8100 *

Leading mutual in employee growth despite recession

29th August 2012

The York-based mutual organisation, Benenden Healthcare Society, has bucked the national trend by employing 38 extra staff in the past six months despite the economic recession.

Since the start of 2012, the number of employees at the York office rose overall by over 21%. The additional jobs created at the York-based office are largely as a result of restructuring its Contact Centre – the department that deals most closely with Benenden Healthcare’s 900,000 strong membership.

Jon Shanks, Human Resources & Development Manager said “Our staff numbers have increased considerably in the last six months, which is testament to the ongoing positive approach of the Society. It is a really exciting time for the company and our employee increases reflect the wider development of the organisation.”

As a result of improving its approach to customer service and focusing expansion in this area, the Society now overall employ over 200 people in the York office and the growth is still continuing.

This approach is reflected in Benenden Healthcare winning, for a second year running, the Moneywise Customer Service Award for ‘Most Trusted Healthcare Provider’ – this followed one of the UK’s largest customer service survey with over 14,000 respondent commenting on brands’ approaches to customer care.

Earlier in the year, it was announced that membership to Benenden Healthcare would be opened so that any UK resident aged 16 or over would be able to join the Society.

Jon Shanks continued: “With new eligibility criteria being voted for by our members earlier this year and the potential growth of membership this represents, it is crucial that we have the right levels of appropriately skilled employees in place to meet the demand and to ensure that all our members continue to receive high levels of customer service. We look forward therefore to the continued development of our employee levels in the rest of 2012 and beyond.”

 

twitter icon facebook icon youtube icon linkedin icon googleplus icon

Contact us - We would love to hear from you

New members

Send us a message

Benenden Personal Healthcare
Holgate Park Drive
York
YO26 4GG
0800 414 8001 * (Lines open 8am-5pm, Mon-Fri excluding Bank Holidays)

Existing members

Send us a message

Benenden Personal Healthcare
Holgate Park Drive
York
YO26 4GG
0800 414 8100 * (Lines open 8am - 8pm, Mon-Fri excluding Bank Holidays)

Please note that your call may be recorded for our mutual security and also for training and quality purposes.

Health cash plans

Benenden Health Cash Plan
BHSF Limited
2 Darnley Road,
Birmingham,
B16 8TE
0800 414 8071

Lines are open 8.45am to 5.30pm Monday to Friday.

Self-pay orthopaedic surgery

Send us a message

Benenden Hospital Trust
Goddard's Green Road
Benenden
Cranbrook
Kent
TN17 4AX
01580 242521 (Lines open 8am-4.30pm Mon-Fri)

Health assessments

Send us a message

Health assessments
Unit 1, Cameron Court
Cameron Street
Hillington Park
Glasgow
G52 4JH
0800 414 8486*

Travel insurance

Send us a message

Travel insurance
2nd Floor Maitland House
Warrior Square
Southend-on-Sea
Essex
SS1 2JY
0800 414 8301*

Lines open for Sales
9am-8pm Monday to Friday 
9am-5pm Saturday
10am-5pm Sunday

Lines open for Customer Services
9am-8pm Monday to Friday
9am-5pm Saturday
10am-5pm Sunday

Benenden business healthcare

Send us a message

Benenden Business Healthcare
Holgate Park Drive
York
YO26 4GG
0800 414 8179* (Lines open 9am-5pm Mon-Fri)

Home insurance

Send us a message

Benenden Home Insurance
1st Floor Maitland House
Warrior Square
Southend on Sea
Essex
SS1 2JY
0800 414 8556* (Lines open Monday to Friday 9am – 7pm, Saturday 9am – 5pm, excludes Bank Holidays)

Home Emergency
0800 294 2851* (Lines open 24 hours a day)

Legal Expenses
0330 100 9618* (Lines open 24 hours a day)

Charitable trust

Send us a message

Find out more

Charitable Trust
Holgate Park Drive
York
YO26 4GG
0800 414 8450* (Lines open 8am - 4pm Mon-Fri)