Leading mutual in employee growth despite recession
29th August 2012
The York-based mutual organisation, Benenden Healthcare Society, has bucked the national trend by employing 38 extra staff in the past six months despite the economic recession.
Since the start of 2012, the number of employees at the York office rose overall by over 21%. The additional jobs created at the York-based office are largely as a result of restructuring its Contact Centre – the department that deals most closely with Benenden Healthcare’s 900,000 strong membership.
Jon Shanks, Human Resources & Development Manager said “Our staff numbers have increased considerably in the last six months, which is testament to the ongoing positive approach of the Society. It is a really exciting time for the company and our employee increases reflect the wider development of the organisation.”
As a result of improving its approach to customer service and focusing expansion in this area, the Society now overall employ over 200 people in the York office and the growth is still continuing.
This approach is reflected in Benenden Healthcare winning, for a second year running, the Moneywise Customer Service Award for ‘Most Trusted Healthcare Provider’ – this followed one of the UK’s largest customer service survey with over 14,000 respondent commenting on brands’ approaches to customer care.
Earlier in the year, it was announced that membership to Benenden Healthcare would be opened so that any UK resident aged 16 or over would be able to join the Society.
Jon Shanks continued: “With new eligibility criteria being voted for by our members earlier this year and the potential growth of membership this represents, it is crucial that we have the right levels of appropriately skilled employees in place to meet the demand and to ensure that all our members continue to receive high levels of customer service. We look forward therefore to the continued development of our employee levels in the rest of 2012 and beyond.”