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Society’s ITS team comes out top in independent review

16th June 2011

The not-for-profit, mutual organisation, Benenden Healthcare Society is this week celebrating the success of its Information Technology Systems (ITS) team following an independent review of its systems, processes and practices.

Earlier this year, the Society’s ITS Department was assessed for the National Computing Centre’s (NCC) IT Department Accreditation Standard (ITDA) and passed with flying colours. 

Particular areas of achievement noted by the assessor included: 

The ‘duopoly leadership team’ (Gareth Baxendale, Head of IT and David Haynes, Head of Programmes) also received recognition as they ‘complement each other well’ and oversee a department that serves as a true enabler to the business.

The NCC is the UK’s leading independent membership organisation for IT decision-makers and their ITDA is an evidence-based benchmark of all aspects of an IT department’s business performance. 

The ITS team was visited by an assessor who undertook a whole review of the department including strategies, project reports and even meeting minutes.  As part of the assessment, employees also gave their feedback via a survey.

Having undergone significant change and a restructure in recent times, the team has spent the last 18 months improving processes and practices, Gareth and David are delighted with the recognition of their team’s hard work. 

Gareth said: ‘IT has to align with the business at all levels yet remain below the radar, it is seamless – like water in a tap.  IT is the plumbing system.  You should always turn on a tap and get water.   It’s only when the water doesn’t come out that you realise the plumbing system is there.

‘To achieve this, a careful balance is needed in the team and the team needs to be given the right tools to perform to a high standard. 

‘All the evidence provided for the assessment came from the work done by the team, so it’s not just my or David’s achievement, it’s a team success.  The whole team should be proud.’

David added: ‘It’s good to know we’ve got it right but that doesn’t mean we’ll stop striving to improve.  If a process isn’t working, we’ll change it.’

The three-year accreditation will be reviewed annually to ensure standards are maintained which allows the ITS Department to deliver continuous improvement for the Society’s staff and customers. 

 

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